Updates as you answer. Score per area out of 100.
Guide: 70–100 strong · 40–69 needs strengthening · below 40 priority gap.
Priority gaps to address
Answers of “Not at all” or “Partly” will appear here with a suggested action.
Unclear mandateCommunicate the mandate and how each unit contributes to it. Find programmes →
No current strategyDevelop or update a strategic plan with a small number of priorities. Find programmes →
Strategy not operationalizedLink annual plans and budgets directly to strategic objectives. Find programmes →
Weak leadership communicationSet a regular leadership communication rhythm. Find programmes →
Limited stakeholder inputConsult key stakeholders when setting and reviewing priorities. Find programmes →
Structure–mandate mismatchReview the structure against core functions and workload. Find programmes →
Undefined rolesPrepare or update job descriptions for all positions. Find programmes →
Unclear decision rightsAdopt a delegation-of-authority matrix. Find programmes →
Weak coordinationSet up cross-unit coordination mechanisms for shared processes. Find programmes →
Missing proceduresDocument key SOPs and train staff on them. Find programmes →
UnderstaffingCarry out a workload analysis and staffing plan. Find programmes →
Slow or weak recruitmentStreamline recruitment with clear, merit-based procedures. Find programmes →
Skills gapsRun a Training Needs Assessment to identify priority gaps. Start a TNA →
Unplanned trainingDevelop an annual training plan based on a needs analysis. Start a TNA →
Weak performance managementIntroduce objectives, appraisal and feedback cycles. Find programmes →
Inefficient core processesMap and simplify core processes before automating them. Find programmes →
Weak IT supportAssess IT systems against business needs. Find programmes →
Poor records managementIntroduce a records management policy and filing system. Find programmes →
Weak internal controlsReview internal controls in high-risk processes. Find programmes →
No service standardsDefine service standards and track performance against them. Find programmes →
Insufficient budgetCost the mandate and present a resource gap analysis. Find programmes →
Funding riskDevelop a funding and resource mobilization plan. Find programmes →
Short-term planning onlyIntroduce medium-term financial planning. Find programmes →
Weak cost controlMonitor budget execution monthly by unit. Find programmes →
Poor asset managementMaintain an asset register with maintenance plans. Find programmes →
No performance indicatorsDefine a small set of institutional KPIs. Find programmes →
Weak results reportingIntroduce a regular performance report. Find programmes →
Data not usedReview KPI data in management meetings. Find programmes →
No organizational learningHold after-action reviews and share lessons. Find programmes →
No continuous improvementRun a small number of tracked improvement initiatives. Find programmes →