Contratação Baseada no Desempenho e Monitorização da Prestação de Serviços

Visão geral do programa

Performance-Based Contracting (PBC) is a strategic procurement and management tool that ensures public services and outsourced projects deliver measurable, accountable results. Unlike traditional contracting methods focused on inputs or activities, PBC emphasizes clear output and outcome targets, aligning payments and incentives with verified service delivery performance. It fosters efficiency, transparency, and value for money in public sector operations while driving continuous improvement among service providers.

This training programme equips procurement officers, contract managers, policy makers, and public service leaders with both foundational knowledge and practical skills to design, implement, and monitor performance-based contracts. Participants will gain hands-on experience in structuring contracts that tie payments to performance indicators, developing monitoring frameworks, and applying risk management strategies. The course incorporates international policy frameworks, compliance standards, and real-world case studies drawn from diverse sectors such as infrastructure, healthcare, education, and public utilities, ensuring participants can translate learning into actionable strategies within their own organizations.

Público-alvo

This Performance-Based Contracting and Service Delivery Monitoring Training is ideal for professionals responsible for designing, managing, or evaluating contracts and public service delivery systems that prioritize measurable outcomes and accountability. It is designed for:

• Procurement and Contract Management Professionals
• Public Sector Service Delivery Managers
• Monitoring and Evaluation (M&E) Specialists
• Policy Makers and Regulatory Officers
• Gestores de projetos e programas
• Auditors and Risk Management Officers
• Legal and Compliance Advisors in Public Procurement

Objetivos do programa

This programme is designed to equip professionals with the knowledge, tools, and frameworks necessary to develop, manage, and evaluate Performance-Based Contracting (PBC) mechanisms for improved public service delivery. By the end of the training, participants will be able to:

• Understand principles and frameworks of Performance-Based Contracting (PBC).
• Design contracts that tie payments and rewards to clearly defined service delivery outcomes.
• Set Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and monitoring mechanisms.
• Apply risk management and compliance strategies for contract governance.
• Conduct service delivery monitoring and performance audits.
• Align PBC strategies with national procurement policies and development goals.

Conteúdo do programa

Metodologia do programa

The Performance-Based Contracting and Service Delivery Monitoring training programme is delivered through an interactive, practice-driven approach combining expert-led presentations, real-world case studies, group exercises, and simulations. Participants engage in drafting sample contracts, developing monitoring frameworks, and applying risk management strategies through hands-on workshops. The programme incorporates interactive discussions to encourage experience sharing, alongside practical tools such as contract templates, KPI checklists, and risk assessment models that participants can adapt for their own use. Daily recaps and feedback loops are integrated to reinforce learning outcomes and ensure the training remains responsive to participant needs, ensuring both theoretical knowledge and actionable skills are gained.

Perfil do país anfitrião

Jacarta, Indonésia, is a strategic location for hosting Performance-Based Contracting and Service Delivery Monitoring Training due to its active public procurement reforms and extensive use of PBC models in key sectors such as transport, healthcare, and public utilities. As a regional leader in Southeast Asia, Jakarta applies performance-based frameworks supported by international partners like the World Bank and ADB, offering participants valuable real-world case studies and potential site visits. The city combines strong regulatory frameworks aligned with UNCITRAL and WTO standards, a cost-effective training environment, and excellent international accessibility. Its growing ecosystem of governance, procurement, and infrastructure development initiatives makes Jakarta highly relevant for both public sector officials and private sector professionals focused on contract management and service delivery monitoring.

Resultados do curso

Os participantes beneficiam de um serviço completo, que cobre tudo o que é necessário antes, durante e depois do programa:

Antes do programa

Durante o programa

• Recolha no aeroporto e apoio de boas-vindas
• Alojamento com pequeno-almoço durante toda a estadia
• Jantar de boas-vindas para networking e convívio com os outros participantes e a equipa Risalat
• Kit de formação Risalat, que inclui: saco, garrafa de água, caneca, t-shirt, boné, capa de passaporte, canetas, bloco de notas, íman e porta-chaves
• Almoço incluído em todos os dias de formação
• Manual completo do curso e materiais de formação
• Modelos, ferramentas e fichas de trabalho baseados em projetos
• Mini tablet para acesso prático aos recursos digitais
• Estudos de caso digitais, dossiês de leitura e materiais de referência
• Acesso a conjuntos de dados de exemplo e exercícios práticos
• Visita de campo (quando aplicável)
• Pausas para café gratuitas e acesso total às instalações do local de formação
• Acesso a recursos de aprendizagem online
• Passeio recreativo pela cidade
• Certificado de Conclusão
• Prémio Risalat de Reconhecimento da Participação no Programa

Depois do programa

• Apoio pós-formação e orientação de acompanhamento
• Relatório do programa

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