Обучение по электронному управлению, цифровой трансформации и инновационному предоставлению государственных услуг

Обзор программы

Information and Communications Technologies have given rise to worldwide revolution and fundamentally changed the ways we work, learn, or interact. Governments all around the world have been recognizing the value of digital transformation. Effectively constructed and implemented E-government can boost the efficiency of public service delivery, yield substantial cost-savings, enhance citizen participation, and promote the image of the upfront government. Besides, digital solutions can simplify the process of compliance with regulations. Consequently, many policymakers, both from developed and developing countries, have been looking to transform their systems and enter the new era of digitalized governance, intending to recreate the way of interaction with citizens, businesses, and other arms of government.

E-Governance, Digital Transformation and Innovative Public Service Delivery Training in Tallinn has been specifically designed for those professionals who would like to enhance their digital fluency and realize the challenges and perspectives e-governance has to offer. Throughout the course of the programme, delegates will become equipped with a comprehensive understanding of policy trends in digital transformation, as well as strategic planning tools for e-governance. Our team at Risalat aims to share global best practices with programme participants and suggests the ways of modifying and employing this experience to ensure value maximization.

E-Governance, Digital Transformation and Innovative Public Service Delivery Workshop

Целевая аудитория

The programme is best suit for:

• Managers and Executives of Public Entities
• IT Service Providers
• Business Process Design and Operational Excellence Specialists
• HR Executives, Finance Managers, and Auditors
• Quality Assurance Managers
• Customer Service Managers
• Public Officials involved in Digital Policy Planning and Transformation
• Anyone interested in e-governance and digitization of services for better quality.

Цели программы

Upon the successful completion of this workshop, its attendees will be able to:

• Demonstrate a comprehensive understanding of e-governance, its importance, and benefits
• Employ automation solutions to improve public service delivery and enhance quality along with customer satisfaction levels
• Identify opportunities for employing digital solutions to modify and refine the outcomes of existing practices
• Recognize citizen needs in multiple areas of work including policy writing, communications plan creation, and service improvement
• Drive change and operate online management through e-governance.

Содержание программы

Методология программы

This programme is designed as a highly practical and interactive workshop on top current issues in E-governance, Digital Transformation, and Innovative Public Service Delivery. All sessions include examples, group discussions, case studies, and other exercises. Active participation of the class will be encouraged to benefit from the full value of the course. All delegates will receive comprehensive course documentation for use before, during, and after the programme. Thus, they will return to their organizations with an extensive and valuable source of information for future reference.

Профиль принимающей страны программы

Tallinn offers one of the most advanced and efficient logistics environments in Northern Europe, making it a highly strategic location for supply-chain training. As a digital nation, Estonia integrates smart technologies across its transport, customs, and trade systems, enabling fast, paperless, and transparent logistics processes. The Port of Tallinn, one of the busiest on the Baltic Sea serves as a key gateway connecting Scandinavia, the EU, and Central Asia, while the country’s modern road and rail networks support seamless multimodal operations. Estonia’s strong emphasis on e-governance, digital trade facilitation, and innovation-driven infrastructure provides participants with valuable exposure to future-ready supply chain models. Tallinn’s clean, efficient, and highly connected environment makes it an ideal setting to explore modern logistics, cross-border trade, and digital supply-chain transformation.

Результаты курса

Участников ждет полный комплекс услуг, охватывающий все необходимое до, во время и после программы:

До программы

Во время программы

• Комплект участника Risalat: сумка, бутылка для воды, кружка, футболка, кепка, обложка для паспорта, ручки, блокнот, магнит, брелок
• Ежедневный обед в дни обучения
• Подробное руководство по курсу и учебные материалы
• Проектные шаблоны, инструменты и рабочие листы
• Мини-планшет для удобного доступа к цифровым ресурсам
• Цифровые кейсы, подборки литературы и справочные материалы
• Доступ к образцам наборов данных и практическим упражнениям
• Выездной визит (при наличии)
• Бесплатные кофе-брейки и полный доступ к инфраструктуре места проведения
• Доступ к онлайн-ресурсам для обучения
• Развлекательная экскурсия по городу
• Сертификат о прохождении
• Награда Risalat за участие в программе

После программы

• Поддержка и консультации после обучения
• Отчет по программе

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