Formación en gobierno electrónico, transformación digital y prestación innovadora de servicios públicos

Descripción del programa

Information and Communications Technologies have given rise to worldwide revolution and fundamentally changed the ways we work, learn, or interact. Governments all around the world have been recognizing the value of digital transformation. Effectively constructed and implemented E-government can boost the efficiency of public service delivery, yield substantial cost-savings, enhance citizen participation, and promote the image of the upfront government. Besides, digital solutions can simplify the process of compliance with regulations. Consequently, many policymakers, both from developed and developing countries, have been looking to transform their systems and enter the new era of digitalized governance, intending to recreate the way of interaction with citizens, businesses, and other arms of government.

E-Governance, Digital Transformation and Innovative Public Service Delivery Training in Tallinn has been specifically designed for those professionals who would like to enhance their digital fluency and realize the challenges and perspectives e-governance has to offer. Throughout the course of the programme, delegates will become equipped with a comprehensive understanding of policy trends in digital transformation, as well as strategic planning tools for e-governance. Our team at Risalat aims to share global best practices with programme participants and suggests the ways of modifying and employing this experience to ensure value maximization.

E-Governance, Digital Transformation and Innovative Public Service Delivery Workshop

Público destinatario

The programme is best suit for:

• Managers and Executives of Public Entities
• IT Service Providers
• Business Process Design and Operational Excellence Specialists
• HR Executives, Finance Managers, and Auditors
• Quality Assurance Managers
• Customer Service Managers
• Public Officials involved in Digital Policy Planning and Transformation
• Anyone interested in e-governance and digitization of services for better quality.

Objetivos del programa

Upon the successful completion of this workshop, its attendees will be able to:

• Demonstrate a comprehensive understanding of e-governance, its importance, and benefits
• Employ automation solutions to improve public service delivery and enhance quality along with customer satisfaction levels
• Identify opportunities for employing digital solutions to modify and refine the outcomes of existing practices
• Recognize citizen needs in multiple areas of work including policy writing, communications plan creation, and service improvement
• Drive change and operate online management through e-governance.

Contenido del programa

Metodología del programa

This programme is designed as a highly practical and interactive workshop on top current issues in E-governance, Digital Transformation, and Innovative Public Service Delivery. All sessions include examples, group discussions, case studies, and other exercises. Active participation of the class will be encouraged to benefit from the full value of the course. All delegates will receive comprehensive course documentation for use before, during, and after the programme. Thus, they will return to their organizations with an extensive and valuable source of information for future reference.

Perfil del país anfitrión del programa

Tallinn offers one of the most advanced and efficient logistics environments in Northern Europe, making it a highly strategic location for supply-chain training. As a digital nation, Estonia integrates smart technologies across its transport, customs, and trade systems, enabling fast, paperless, and transparent logistics processes. The Port of Tallinn, one of the busiest on the Baltic Sea serves as a key gateway connecting Scandinavia, the EU, and Central Asia, while the country’s modern road and rail networks support seamless multimodal operations. Estonia’s strong emphasis on e-governance, digital trade facilitation, and innovation-driven infrastructure provides participants with valuable exposure to future-ready supply chain models. Tallinn’s clean, efficient, and highly connected environment makes it an ideal setting to explore modern logistics, cross-border trade, and digital supply-chain transformation.

Entregables del curso

Los participantes disfrutarán de un servicio integral que cubre todo lo necesario antes, durante y después del programa:

Antes del programa

Durante el programa

• Kit de formación de Risalat, que incluye: bolsa, botella de agua, taza de café, camiseta, gorra, funda de pasaporte, bolígrafos, cuaderno, imán y llavero
• Almuerzo diario durante los días de formación
• Manual completo del curso y materiales de formación
• Plantillas, herramientas y fichas de trabajo basadas en proyectos
• Mini Pad / tableta para acceder cómodamente a los recursos digitales
• Estudios de caso digitales, dosieres de lectura y materiales de consulta
• Acceso a conjuntos de datos de muestra y ejercicios prácticos
• Visita de campo (cuando proceda)
• Refrigerios gratuitos y todas las instalaciones de la sede de formación
• Acceso a recursos de aprendizaje en línea
• Recorrido turístico por la ciudad
• Certificado de finalización
• Reconocimiento a la participación en programas de Risalat

Después del programa

• Apoyo posterior a la formación y orientación de seguimiento
• Informe del programa

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