电子政务、数字化转型与创新公共服务交付培训

培训项目概述

Information and Communications Technologies have given rise to worldwide revolution and fundamentally changed the ways we work, learn, or interact. Governments all around the world have been recognizing the value of digital transformation. Effectively constructed and implemented E-government can boost the efficiency of public service delivery, yield substantial cost-savings, enhance citizen participation, and promote the image of the upfront government. Besides, digital solutions can simplify the process of compliance with regulations. Consequently, many policymakers, both from developed and developing countries, have been looking to transform their systems and enter the new era of digitalized governance, intending to recreate the way of interaction with citizens, businesses, and other arms of government.

E-Governance, Digital Transformation and Innovative Public Service Delivery Training in Tallinn has been specifically designed for those professionals who would like to enhance their digital fluency and realize the challenges and perspectives e-governance has to offer. Throughout the course of the programme, delegates will become equipped with a comprehensive understanding of policy trends in digital transformation, as well as strategic planning tools for e-governance. Our team at Risalat aims to share global best practices with programme participants and suggests the ways of modifying and employing this experience to ensure value maximization.

E-Governance, Digital Transformation and Innovative Public Service Delivery Workshop

目标学员

The programme is best suit for:

• Managers and Executives of Public Entities
• IT Service Providers
• Business Process Design and Operational Excellence Specialists
• HR Executives, Finance Managers, and Auditors
• Quality Assurance Managers
• Customer Service Managers
• Public Officials involved in Digital Policy Planning and Transformation
• Anyone interested in e-governance and digitization of services for better quality.

培训项目目标

Upon the successful completion of this workshop, its attendees will be able to:

• Demonstrate a comprehensive understanding of e-governance, its importance, and benefits
• Employ automation solutions to improve public service delivery and enhance quality along with customer satisfaction levels
• Identify opportunities for employing digital solutions to modify and refine the outcomes of existing practices
• Recognize citizen needs in multiple areas of work including policy writing, communications plan creation, and service improvement
• Drive change and operate online management through e-governance.

培训项目内容

培训项目方法

This programme is designed as a highly practical and interactive workshop on top current issues in E-governance, Digital Transformation, and Innovative Public Service Delivery. All sessions include examples, group discussions, case studies, and other exercises. Active participation of the class will be encouraged to benefit from the full value of the course. All delegates will receive comprehensive course documentation for use before, during, and after the programme. Thus, they will return to their organizations with an extensive and valuable source of information for future reference.

培训项目相关东道国概况

Tallinn offers one of the most advanced and efficient logistics environments in Northern Europe, making it a highly strategic location for supply-chain training. As a digital nation, Estonia integrates smart technologies across its transport, customs, and trade systems, enabling fast, paperless, and transparent logistics processes. The Port of Tallinn, one of the busiest on the Baltic Sea serves as a key gateway connecting Scandinavia, the EU, and Central Asia, while the country’s modern road and rail networks support seamless multimodal operations. Estonia’s strong emphasis on e-governance, digital trade facilitation, and innovation-driven infrastructure provides participants with valuable exposure to future-ready supply chain models. Tallinn’s clean, efficient, and highly connected environment makes it an ideal setting to explore modern logistics, cross-border trade, and digital supply-chain transformation.

课程成果

学员将享受全方位服务，涵盖培训前、培训中及培训后所需的一切：

培训开始前

培训期间

• Risalat培训礼包，包括：背包、水瓶、咖啡杯、T恤、帽子、护照套、笔、笔记本、冰箱贴、钥匙扣
• 培训期间每日提供午餐
• 全面的课程手册与培训资料
• 基于项目的模板、工具与工作表
• 迷你平板电脑，便于访问数字资源
• 数字化案例研究、阅读资料包与参考资料
• 提供样本数据集与实践练习
• 实地考察（如适用）
• 免费茶歇及全套培训场地设施
• 可使用在线学习资源
• 城市休闲观光
• 结业证书
• Risalat培训项目参与表彰奖

培训结束后

• 培训后支持与跟进指导
• 培训项目报告

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