Formation à l'administration électronique, à la transformation numérique et à l'innovation dans les services publics

Présentation du programme

Information and Communications Technologies have given rise to worldwide revolution and fundamentally changed the ways we work, learn, or interact. Governments all around the world have been recognizing the value of digital transformation. Effectively constructed and implemented E-government can boost the efficiency of public service delivery, yield substantial cost-savings, enhance citizen participation, and promote the image of the upfront government. Besides, digital solutions can simplify the process of compliance with regulations. Consequently, many policymakers, both from developed and developing countries, have been looking to transform their systems and enter the new era of digitalized governance, intending to recreate the way of interaction with citizens, businesses, and other arms of government.

E-Governance, Digital Transformation and Innovative Public Service Delivery Training in Tallinn has been specifically designed for those professionals who would like to enhance their digital fluency and realize the challenges and perspectives e-governance has to offer. Throughout the course of the programme, delegates will become equipped with a comprehensive understanding of policy trends in digital transformation, as well as strategic planning tools for e-governance. Our team at Risalat aims to share global best practices with programme participants and suggests the ways of modifying and employing this experience to ensure value maximization.

E-Governance, Digital Transformation and Innovative Public Service Delivery Workshop

Public cible

The programme is best suit for:

• Managers and Executives of Public Entities
• IT Service Providers
• Business Process Design and Operational Excellence Specialists
• HR Executives, Finance Managers, and Auditors
• Quality Assurance Managers
• Customer Service Managers
• Public Officials involved in Digital Policy Planning and Transformation
• Anyone interested in e-governance and digitization of services for better quality.

Objectifs du programme

Upon the successful completion of this workshop, its attendees will be able to:

• Demonstrate a comprehensive understanding of e-governance, its importance, and benefits
• Employ automation solutions to improve public service delivery and enhance quality along with customer satisfaction levels
• Identify opportunities for employing digital solutions to modify and refine the outcomes of existing practices
• Recognize citizen needs in multiple areas of work including policy writing, communications plan creation, and service improvement
• Drive change and operate online management through e-governance.

Contenu du programme

Méthodologie du programme

This programme is designed as a highly practical and interactive workshop on top current issues in E-governance, Digital Transformation, and Innovative Public Service Delivery. All sessions include examples, group discussions, case studies, and other exercises. Active participation of the class will be encouraged to benefit from the full value of the course. All delegates will receive comprehensive course documentation for use before, during, and after the programme. Thus, they will return to their organizations with an extensive and valuable source of information for future reference.

Profil du pays d'accueil du programme

Tallinn offers one of the most advanced and efficient logistics environments in Northern Europe, making it a highly strategic location for supply-chain training. As a digital nation, Estonia integrates smart technologies across its transport, customs, and trade systems, enabling fast, paperless, and transparent logistics processes. The Port of Tallinn, one of the busiest on the Baltic Sea serves as a key gateway connecting Scandinavia, the EU, and Central Asia, while the country’s modern road and rail networks support seamless multimodal operations. Estonia’s strong emphasis on e-governance, digital trade facilitation, and innovation-driven infrastructure provides participants with valuable exposure to future-ready supply chain models. Tallinn’s clean, efficient, and highly connected environment makes it an ideal setting to explore modern logistics, cross-border trade, and digital supply-chain transformation.

Livrables de la formation

Les participants bénéficient d'une prise en charge complète couvrant tout ce dont ils ont besoin avant, pendant et après le programme :

Avant le programme

Pendant le programme

• Kit de formation Risalat comprenant : sac, gourde, mug, t-shirt, casquette, protège-passeport, stylos, carnet, magnet, porte-clés
• Déjeuner fourni chaque jour de formation
• Manuel de cours complet & supports de formation
• Modèles, outils et fiches de travail axés sur les projets
• Mini tablette pour un accès pratique aux ressources numériques
• Études de cas numériques, dossiers de lecture & documents de référence
• Accès à des jeux de données d'exemple & à des exercices pratiques
• Visite de terrain (le cas échéant)
• Pauses-café offertes & accès complet aux installations du lieu de formation
• Accès à des ressources d'apprentissage en ligne
• Visite récréative de la ville
• Certificat de participation
• Distinction Risalat de participation au programme

Après le programme

• Accompagnement après la formation & conseils de suivi
• Rapport du programme

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