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Approach in Action

Training Needs Assessment and Capacity Development

From a role-based needs assessment to a capacity plan and training that changes how people work.

The problem we solve

Training budgets are often spent on requests rather than needs, and what people learn is rarely used at work. Capacity development works when it starts from performance gaps in specific roles and follows people back to the job.

Our method, phase by phase

1

Scoping and competency frameworks

  • Agree the roles, units and performance problems in scope
  • Draft competency profiles for each role with the client
  • Plan the assessment and its ethics
Deliverable: Scoping note and competency profiles
2

Needs assessment

  • Self and supervisor assessments against the competencies
  • Interviews and focus groups with managers
  • Review of performance data, audit findings and project reports
Deliverable: Training needs assessment report with priority gaps
3

Capacity development plan

  • Prioritise gaps by performance impact and cost
  • Choose methods: courses, coaching, on-the-job, peer learning, e-learning
  • Cost the plan and link it to the budget
Deliverable: Costed multi-year capacity development plan
4

Design and delivery

  • Design programmes around the client's own documents and cases
  • Deliver with practical exercises and action plans
  • Develop internal trainers for sustainability
Deliverable: Programmes delivered, materials and trainers
5

Transfer and evaluation

  • Follow up action plans with participants and managers
  • Evaluate learning, behaviour and results
  • Update the plan with what worked
Deliverable: Training evaluation report and updated plan

Try the instruments live

The same instruments we use with clients. Try them with your own organisation; your answers stay in your browser until you ask for the result.

Capacity Development System BlueprintBlueprint: priorities, architecture and roadmapInstitutional Transformation BlueprintBlueprint: priorities, architecture and roadmapTraining Needs AssessmentDiagnosticInstitutional Capacity AssessmentDiagnosticInstitutional Capacity Development PlannerFree toolChange Readiness AssessmentFree toolCoaching Skills Self-AssessmentFree tool

What you receive

  • Competency profiles for the roles in scope
  • A training needs assessment with prioritised gaps
  • A costed capacity development plan
  • Programmes, materials and internal trainers
  • An evaluation of learning and its use at work

How we keep quality

  • Methods and tools agreed with you at inception, then applied openly
  • Every finding linked to its evidence
  • Senior review of every deliverable before it reaches you
  • Knowledge transfer: your team keeps the tools and routines

Reference frameworks: ISO 10015:2019 Competence management and people development

Programmes that build this capacity

1 Feb 2027 · BeijingPractical Project Management & Leadership Training in BeijingDetails →1 Feb 2027 · Ho Chi Minh CityTransformational Leadership and Change Management TrainingDetails →1 Feb 2027 · ParisTransformational Leadership and Change Management – Executive TrainingDetails →4 Jan 2027 · KathmanduPublic Debt Management and Debt Sustainability Training for South Asian Officials in KathmanduDetails →4 Jan 2027 · AlmatyTraining on Restaurant & Its Revenue Management in Malta in AlmatyDetails →11 Jan 2027 · GoaStrategic Human Resources Management Training in GoaDetails →

Evaluating a proposal from Risalat?

This page shows the method we would apply to your assignment. We will gladly walk your committee through it live, online, with your own questions and data.

Ask for a live walkthroughAll approaches