Skip to content
Talk to us →
Diagnostic Centre88 free tools: diagnostics, builders, planners, visa check · no sign-upFree
AboutOverviewAbout RisalatCapabilities and experienceClients and partnersRisalat AcademyPortfolioTestimonialsVideo galleryCareersLife at RisalatBecome an ambassador
ProgrammesOverviewProgramme categoriesTraining calendarProgrammes by cityGlobal learning programmesIn-house programmesOnline programmes
Approach in ActionOverviewSee how we workTransformation blueprintsProgramme evaluationNeeds assessment and capacityProject delivery supportProcurement and PFM reformSolution areas
BlueprintsOverviewAll blueprintsDigital Payments TransformationContract Management and Works SupervisionProject Financial Management and DisbursementProject Delivery and Disbursement AccelerationSocial Protection DeliveryClimate Finance ReadinessPublic Financial Management ReformProcurement ReformMonitoring, Evaluation and Learning SystemEnvironmental and Social Risk ManagementDigital Transformation
DiagnosticsFreeOverviewDiagnostic CentreTraining Needs AssessmentProject Health CheckCapacity Development PlannerProcurement Delay AnalyserChange Readiness AssessmentCV DesignerLogframe BuilderVisa checkTeam nomination plannerTemplate libraryAll tools A to Z
InsightsOverviewAI and data in governmentClimate financePublic procurementMonitoring and evaluationProject managementLeadership
ContactContact usFAQsRequest an invoiceRequest a proposal
Talk to us →Sign in / create account

Approach in Action

Social Registries and Digital Payments Delivery

Benefits that reach the right people on time: registries, targeting, digital payments and grievance systems that work at scale.

The problem we solve

Cash transfer and social protection programmes depend on accurate registries and reliable payments. Duplicate or outdated records, payment delays, cash handling risks and unanswered complaints undermine trust and waste money.

Our method, phase by phase

Phase 1 of 5

Delivery chain review

  • Map outreach, registration, eligibility, enrolment, payment and grievances
  • Data quality check of the registry
  • Payment channel and cost review

Deliverable: Delivery chain assessment

Tick what your organisation already has: we show you where to start.

Try the instruments live

The same instruments we use with clients. Try them with your own organisation; your answers stay in your browser until you ask for the result.

Blueprint · 12 minSocial Protection Delivery BlueprintAnswer 24 questions and get a blueprint for cash transfer and social protection delivery: registry, targeting, enrolm…Blueprint · 12 minDigital Payments Transformation BlueprintAnswer 24 questions and get a blueprint to move government payments and collections from cash and paper to digital: s…Diagnostic · 10 minDigital Readiness AssessmentHome→Diagnostic Centre→Digital Readiness Assessment Risalat Diagnostic Centre · Free self-assessment Digital Readines…Free tool · 12 minData Governance Maturity AssessmentAssess how well your ministry, agency or project governs, protects, shares and uses its data, with practical next steps.Free tool · 12 minDigital Project and Data Protection Readiness AssessmentCheck a digital government or donor-funded digital project (ID, registries, payments, platforms) against data protect…Free tool · 20 minStakeholder Map and Engagement Plan BuilderMap stakeholders by influence and interest and build an engagement plan with a grievance mechanism outline.

What you receive

  • A delivery chain assessment with priorities
  • A cleaner registry with updating routines
  • Digital payment arrangements with controls
  • Grievance and case management that works

How we keep quality

  • Methods and tools agreed with you at inception, then applied openly
  • Every finding linked to its evidence
  • Senior review of every deliverable before it reaches you
  • Knowledge transfer: your team keeps the tools and routines

Reference frameworks: World Bank G2Px: digitising government-to-person payments

Ask about this approach

Ask in your own words. The answer comes from this page and our instruments, with the links you need.

Programmes that build this capacity

11 Oct 2027 · IstanbulSocial Protection and Cash Transfer Programmes Training in IstanbulDetails →18 Oct 2027 · KigaliSocial Protection and Cash Transfer Programmes Training for East African Officials in KigaliDetails →15 Feb 2027 · LisbonDigital Social Protection Training: AI-Enabled Social Protection & Integrated Case ManagementDetails →

Evaluating a proposal from Risalat?

This page shows the method we would apply to your assignment. We will gladly walk your committee through it live, online, with your own questions and data.

Ask for a live walkthroughAll approaches

Questions teams ask

What does Risalat's Social Registries and Digital Payments Delivery approach involve?

Benefits that reach the right people on time: registries, targeting, digital payments and grievance systems that work at scale. It runs in 5 phases: Delivery chain review, Registry and targeting, Digital payments, Grievances and case management, Operations and scale. Each phase ends with an agreed deliverable.

What problem does it solve?

Cash transfer and social protection programmes depend on accurate registries and reliable payments. Duplicate or outdated records, payment delays, cash handling risks and unanswered complaints undermine trust and waste money.

What does the client receive?

A delivery chain assessment with priorities; A cleaner registry with updating routines; Digital payment arrangements with controls; Grievance and case management that works.

Can we try the method before engaging Risalat?

Yes. The instruments on this page are free and online: Social Protection Delivery Blueprint, Digital Readiness Assessment, Data Governance Maturity Assessment, Digital Project and Data Protection Readiness Assessment. Your answers stay in your browser until you ask for a result. Evaluation committees can also ask for a live walkthrough.

How do we know where to start?

Tick what your organisation already has in the method above: the page shows the first phase that needs work and what the assignment would cover. The diagnostic gives a scored baseline in about ten minutes.

Can it be delivered as training, advisory support or both?

Both. The same method can be delivered as an advisory assignment, as an in-house or open training programme for the team, or as a combination with coaching while the team applies it to its own work.