Factos essenciais
- Datas
- 1–5 fev. 2027 (5 dias)
- Local
- A definir, Singapura
- Preço por participante
- £4.650 (GBP)
- Pagamento
- Por fatura e transferência bancária
- Encerramento das inscrições
- 23 dez. 2026
- A quem se destina
- Central government reform units and PMO staff; Ministry directors and programme managers; Digital transformation and e-government teams
- Certificado
- Certificado de conclusão
- Opção interna
- Realize-o para a sua equipa, nas datas que preferir
Visão geral do programa
Building Digital Delivery Units helps governments turn reform strategies into measurable results by strengthening coordination, performance tracking, and implementation execution.
Across Asia, the Middle East, Africa, and Oceania, governments are launching ambitious reform and digital transformation agendas. Yet many initiatives stall after approval due to fragmented implementation, weak coordination between ministries, unclear accountability, and limited visibility over delivery progress.
Digital Delivery Units (DDUs) address this gap by providing a structured mechanism to manage reform portfolios, track implementation milestones, resolve bottlenecks, and ensure priority programmes deliver tangible outcomes.
This programme responds directly to these operational realities by guiding participants through the design, setup, and operation of Digital Delivery Units, focusing on delivery planning, results tracking, inter-agency coordination, service redesign, and institutional change.
Rather than concentrating on technology alone, the training emphasizes execution: how governments organize themselves to deliver reforms, manage performance, and sustain momentum across complex, multi-sector initiatives.
Participants gain hands-on experience in building delivery frameworks, designing reform dashboards, managing delivery routines, and developing practical action plans to operationalize Digital Delivery Units within their institutions.
These approaches align with public-sector digital transformation practices promoted by the United Nations Development Programme, supporting governments to strengthen delivery systems and reform implementation capacity.
Público-alvo
The programme is particularly relevant for professionals responsible for translating strategies, policies, and reform commitments into operational results through structured Digital Delivery Units.
- Central government reform units and PMO staff
- Ministry directors and programme managers
- Digital transformation and e-government teams
- Planning, monitoring, and performance management officers
- Gestores de prestação de serviços públicos
- Policy implementation and coordination units
- Development programme managers and advisors
- Local government reform leaders
Assinale o que a sua equipa precisa de ser capaz de fazer.
Programme Objectives – Digital Delivery Units
No final deste programa, os participantes serão capazes de:
- Understand the role and structure of Digital Delivery Units in government reform
- Design delivery models that link policy priorities to implementation milestones
- Establish delivery routines, reporting systems, and escalation mechanisms
- Develop reform portfolios and performance scorecards
- Strengthen inter-ministerial coordination for complex programmes
- Apply service delivery redesign methods to improve citizen outcomes
- Use delivery data to identify bottlenecks and guide corrective action
- Integrate change management into reform execution
- Build institutional roadmaps for sustaining Digital Delivery Units
- Develop practical action plans for implementation within their organizations
Programme Structure and Content – Digital Delivery Units
- Why reforms fail: common implementation challenges
- Introduction to Digital Delivery Units and delivery systems
- From policy to execution: translating strategy into delivery plans
- Delivery governance models and institutional roles
- Defining priority reform portfolios
- Designing delivery roadmaps and implementation milestones
- Building performance scorecards and dashboards
- Red–Amber–Green (RAG) tracking and escalation pathways
- Executive reporting and decision-support systems
- Linking outcomes, outputs, and implementation activities
- Whole-of-government delivery models
- Managing dependencies across ministries and agencies
- Resolving coordination failures
- Mapping citizen journeys and redesigning priority services
- Integrating digital and physical service delivery
- Change management for public-sector reform
- Managing delivery risks and reform fatigue
- Building leadership alignment and staff ownership
- Embedding Digital Delivery Units into government structures
- Transitioning from project units to permanent capabilities
- Group work on participant reform cases
- Designing Digital Delivery Unit operating models
- Developing delivery dashboards and routines
- Revisão pelos pares e feedback de especialistas
- Institutional action planning and implementation roadmaps
Conteúdo completo, dia a dia
First Day – Foundations of Government Delivery
- Why reforms fail: common implementation challenges
- Introduction to Digital Delivery Units and delivery systems
- From policy to execution: translating strategy into delivery plans
- Delivery governance models and institutional roles
- Defining priority reform portfolios
Second Day – Delivery Planning & Results Tracking
- Designing delivery roadmaps and implementation milestones
- Building performance scorecards and dashboards
- Red–Amber–Green (RAG) tracking and escalation pathways
- Executive reporting and decision-support systems
- Linking outcomes, outputs, and implementation activities
Third Day – Inter-Agency Coordination & Service Delivery Redesign
- Whole-of-government delivery models
- Managing dependencies across ministries and agencies
- Resolving coordination failures
- Mapping citizen journeys and redesigning priority services
- Integrating digital and physical service delivery
Fourth Day – Managing Change, Risk & Institutionalization
- Change management for public-sector reform
- Managing delivery risks and reform fatigue
- Building leadership alignment and staff ownership
- Embedding Digital Delivery Units into government structures
- Transitioning from project units to permanent capabilities
Fifth Day – Applied Delivery Lab & Action Planning
- Group work on participant reform cases
- Designing Digital Delivery Unit operating models
- Developing delivery dashboards and routines
- Revisão pelos pares e feedback de especialistas
- Institutional action planning and implementation roadmaps
- Recolher
- Limpar
- Armazenar
- Analisar
- Decidir
Training Methodology for Digital Delivery Units
This programme uses a highly applied, practitioner-focused learning approach combining:
- Sessões técnicas interativas
- Real government reform case studies
- Exercícios de grupo e simulações
- Delivery dashboard workshops
- Service redesign clinics
- Aprendizagem entre pares e feedback de especialistas
- Modelos práticos e listas de verificação para a implementação
Resultados esperados
Through this programme, participants strengthen their capacity to design, implement, and sustain Digital Delivery Units that translate reform priorities into measurable results.
- Strengthen institutional capacity to deliver government reforms
- Improve coordination across ministries and agencies
- Develop practical delivery frameworks and performance tools
- Enhance visibility over reform implementation progress
- Reduce execution delays and implementation bottlenecks
- Build confidence in managing complex reform portfolios
- Produce actionable plans to establish or strengthen Digital Delivery Units
Participants leave equipped to support stronger government execution, accountability, and reform impact. These tools are designed to support the effective establishment and operation of Digital Delivery Units within government institutions.
Participants interested in government service delivery systems may also explore our Municipality Services Delivery & Local Governance Workshop.
£4.650 por participante · fatura e transferência bancária · desconto para grupos de 5 ou mais pessoas
Cinco ou mais participantes da mesma organização: peça a tarifa de grupo no pedido de fatura.
Ten or more: an in-house version for your institution may cost less per person. Ask for an in-house quote.
Registration closes in 51 days (23 Dec 2026)
Aplicação institucional
Participants will leave with structured tools and action plans to establish or strengthen Digital Delivery Units within ministries and reform units, supporting stronger implementation oversight, performance management, and institutional delivery capability.
Perfil do país anfitrião
Singapore is internationally recognized as a leading hub for public sector innovation, digital governance, and results-driven government reform. With a strong track record in whole-of-government coordination, service delivery modernization, and performance management, Singapore provides an ideal learning environment for building Digital Delivery Units. Hosting the programme in Singapore offers participants exposure to mature delivery systems, advanced digital infrastructure, and practical reform practices within a neutral, professional setting widely accepted by development partners. Its excellent connectivity, streamlined visa processes, and reputation for governance excellence make Singapore a preferred destination for government officials undertaking institutional capacity-building programmes.
Resultados do curso
Antes do programa
- Avaliação de necessidades antes da formação
- Sessão de apresentação do programa e materiais preparatórios
- Delivery readiness self-assessment
- Orientações logísticas e de participação
Durante o programa
- Sessão de networking de boas-vindas com formadores e participantes
- Alojamento com pequeno-almoço
- Comprehensive training kit including course manual, stationery, and programme materials
- Digital Delivery Unit design templates and delivery dashboard tools
- Practical group exercises, simulations, and delivery routines labs
- Real government reform case studies and application clinics
- Facilitator-led workshops on coordination mechanisms and performance tracking
- Access to digital tools and delivery system frameworks
- Almoço e pausas para café diários
- Discussões orientadas entre pares e sessões de feedback de especialistas
- Draft delivery frameworks, escalation mechanisms, and action plans developed during workshops
- Certificado de Conclusão
- Prémio de Reconhecimento da Participação no Programa
Depois do programa
- Materiais de referência pós-formação
- Updated delivery templates and tools
- Guidance on implementing Digital Delivery Units
- Practical recommendations for reform execution
- Continued guidance focuses on sustaining Digital Delivery Units as permanent government delivery mechanisms.
For broader exposure to integrated policy frameworks and climate adaptation planning, explore our Climate Change Adaptation & Integrated Water Resource Management programme.
Limited seats are maintained to ensure high-quality engagement and practical learning outcomes. Early registration is recommended for government professionals involved in reform delivery and public-sector transformation.
Todos os programas em SingapuraMais programas de Governação, Risco e Conformidade
Porquê Singapura para este programa
Singapura é conhecida pela eficiência dos serviços públicos, pelo governo eletrónico e pelo planeamento urbano, aspetos úteis para visitas de estudo.
The Training on Building Digital Delivery Units for Government Reform – From Policy to Results programme in February 2027 brings together officials and professionals from across the Asia region and beyond. Sessions combine short inputs, case studies and group work on participants' own files, and the city's institutions can be added as a study visit on request.
Como chegar: Changi (SIN).
Verifique se precisa de visto com o Verificador de Vistos gratuito e peça uma carta-convite depois de se inscrever.
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