Управление, риски и соответствие требованиям5-дневная программа

Обучение по созданию цифровых проектных офисов для государственных реформ – от политики к результатам

Даты1–5 февр. 2027
МестоСингапур
Место проведенияУточняется
Зарегистрируйтесь до23 дек. 2026
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Ключевые факты

Даты
1–5 февр. 2027 (5 дней)
Где
Уточняется, Сингапур
Стоимость на одного участника
£4 650 (GBP)
Оплата
По счету банковским переводом
Регистрация закрывается
23 дек. 2026
Для кого
Central government reform units and PMO staff; Ministry directors and programme managers; Digital transformation and e-government teams
Сертификат
Сертификат о прохождении

Обзор программы

Building Digital Delivery Units helps governments turn reform strategies into measurable results by strengthening coordination, performance tracking, and implementation execution.

Across Asia, the Middle East, Africa, and Oceania, governments are launching ambitious reform and digital transformation agendas. Yet many initiatives stall after approval due to fragmented implementation, weak coordination between ministries, unclear accountability, and limited visibility over delivery progress.

Digital Delivery Units (DDUs) address this gap by providing a structured mechanism to manage reform portfolios, track implementation milestones, resolve bottlenecks, and ensure priority programmes deliver tangible outcomes.

This programme responds directly to these operational realities by guiding participants through the design, setup, and operation of Digital Delivery Units, focusing on delivery planning, results tracking, inter-agency coordination, service redesign, and institutional change.

Rather than concentrating on technology alone, the training emphasizes execution: how governments organize themselves to deliver reforms, manage performance, and sustain momentum across complex, multi-sector initiatives.

Participants gain hands-on experience in building delivery frameworks, designing reform dashboards, managing delivery routines, and developing practical action plans to operationalize Digital Delivery Units within their institutions.

These approaches align with public-sector digital transformation practices promoted by the United Nations Development Programme, supporting governments to strengthen delivery systems and reform implementation capacity.

Целевая аудитория

The programme is particularly relevant for professionals responsible for translating strategies, policies, and reform commitments into operational results through structured Digital Delivery Units.

  • Central government reform units and PMO staff
  • Ministry directors and programme managers
  • Digital transformation and e-government teams
  • Planning, monitoring, and performance management officers
  • Руководители служб по оказанию государственных услуг
  • Policy implementation and coordination units
  • Development programme managers and advisors
  • Local government reform leaders
The programme is particularly relevant for professionals responsible for translating strategies, policies, and reform commitments into operational results.
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Programme Objectives – Digital Delivery Units

По завершении программы участники смогут:

  • Understand the role and structure of Digital Delivery Units in government reform
  • Design delivery models that link policy priorities to implementation milestones
  • Establish delivery routines, reporting systems, and escalation mechanisms
  • Develop reform portfolios and performance scorecards
  • Strengthen inter-ministerial coordination for complex programmes
  • Apply service delivery redesign methods to improve citizen outcomes
  • Use delivery data to identify bottlenecks and guide corrective action
  • Integrate change management into reform execution
  • Build institutional roadmaps for sustaining Digital Delivery Units
  • Develop practical action plans for implementation within their organizations
Participants may also benefit from exploring our Change Management for Donor-Funded Reform Programmes Training to deepen skills in managing stakeholder engagement, organizational change, and leadership alignment in reform execution.

Programme Structure and Content – Digital Delivery Units

Ваши 5 дней нажмите на день, чтобы увидеть занятия
    • Why reforms fail: common implementation challenges
    • Introduction to Digital Delivery Units and delivery systems
    • From policy to execution: translating strategy into delivery plans
    • Delivery governance models and institutional roles
    • Defining priority reform portfolios
Полное содержание по дням

First Day – Foundations of Government Delivery

  • Why reforms fail: common implementation challenges
  • Introduction to Digital Delivery Units and delivery systems
  • From policy to execution: translating strategy into delivery plans
  • Delivery governance models and institutional roles
  • Defining priority reform portfolios

Second Day – Delivery Planning & Results Tracking

  • Designing delivery roadmaps and implementation milestones
  • Building performance scorecards and dashboards
  • Red–Amber–Green (RAG) tracking and escalation pathways
  • Executive reporting and decision-support systems
  • Linking outcomes, outputs, and implementation activities

Third Day –  Inter-Agency Coordination & Service Delivery Redesign

  • Whole-of-government delivery models
  • Managing dependencies across ministries and agencies
  • Resolving coordination failures
  • Mapping citizen journeys and redesigning priority services
  • Integrating digital and physical service delivery

Fourth Day – Managing Change, Risk & Institutionalization

  • Change management for public-sector reform
  • Managing delivery risks and reform fatigue
  • Building leadership alignment and staff ownership
  • Embedding Digital Delivery Units into government structures
  • Transitioning from project units to permanent capabilities

Fifth Day – Applied Delivery Lab & Action Planning

  • Group work on participant reform cases
  • Designing Digital Delivery Unit operating models
  • Developing delivery dashboards and routines
  • Взаимная оценка и экспертная обратная связь
  • Institutional action planning and implementation roadmaps
  1. Сбор
  2. Очистка
  3. Хранение
  4. Анализ
  5. Решение
От данных к решениямПрограмма проходит через этапы: очистка, анализ, решение (выделено).Решения хороши ровно настолько, насколько надежен самый слабый этап, а им часто оказываются очистка и проверка качества данных.

Training Methodology for Digital Delivery Units

This programme uses a highly applied, practitioner-focused learning approach combining:

  • Интерактивные технические занятия
  • Real government reform case studies
  • Групповые упражнения и симуляции
  • Delivery dashboard workshops
  • Service redesign clinics
  • Обмен опытом и обратная связь от экспертов
  • Практические шаблоны и контрольные списки для внедрения
Participants leave with draft delivery frameworks, performance tools, and institutional action plans that can be immediately adapted within their organizations.

Ожидаемые результаты

Through this programme, participants strengthen their capacity to design, implement, and sustain Digital Delivery Units that translate reform priorities into measurable results.

  • Strengthen institutional capacity to deliver government reforms
  • Improve coordination across ministries and agencies
  • Develop practical delivery frameworks and performance tools
  • Enhance visibility over reform implementation progress
  • Reduce execution delays and implementation bottlenecks
  • Build confidence in managing complex reform portfolios
  • Produce actionable plans to establish or strengthen Digital Delivery Units

Participants leave equipped to support stronger government execution, accountability, and reform impact. These tools are designed to support the effective establishment and operation of Digital Delivery Units within government institutions.

Participants interested in government service delivery systems may also explore our Municipality Services Delivery & Local Governance Workshop.

Participants focused on results tracking and performance systems may also find value in our Strategic Performance Monitoring & Evaluation executive programme.
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£4 650 за участника · оплата по счету банковским переводом · для групп от 5 человек предусмотрена скидка

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£4 650по стандартной стоимости

Registration closes in 51 days (23 Dec 2026)

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Применение в организации

Participants will leave with structured tools and action plans to establish or strengthen Digital Delivery Units within ministries and reform units, supporting stronger implementation oversight, performance management, and institutional delivery capability.

Профиль принимающей страны

Singapore is internationally recognized as a leading hub for public sector innovation, digital governance, and results-driven government reform. With a strong track record in whole-of-government coordination, service delivery modernization, and performance management, Singapore provides an ideal learning environment for building Digital Delivery Units. Hosting the programme in Singapore offers participants exposure to mature delivery systems, advanced digital infrastructure, and practical reform practices within a neutral, professional setting widely accepted by development partners. Its excellent connectivity, streamlined visa processes, and reputation for governance excellence make Singapore a preferred destination for government officials undertaking institutional capacity-building programmes.

Результаты курса

До программы
  • Оценка потребностей перед обучением
  • Брифинг по программе и подготовительные материалы
  • Delivery readiness self-assessment
  • Рекомендации по логистике и участию
Во время программы
  • Приветственная встреча для знакомства с фасилитаторами и участниками
  • Проживание с завтраком
  • Comprehensive training kit including course manual, stationery, and programme materials
  • Digital Delivery Unit design templates and delivery dashboard tools
  • Practical group exercises, simulations, and delivery routines labs
  • Real government reform case studies and application clinics
  • Facilitator-led workshops on coordination mechanisms and performance tracking
  • Access to digital tools and delivery system frameworks
  • Ежедневный обед и кофе-брейки
  • Модерируемые обсуждения с коллегами и сессии обратной связи от экспертов
  • Draft delivery frameworks, escalation mechanisms, and action plans developed during workshops
  • Сертификат о прохождении
  • Награда за участие в программе
После программы
  • Справочные материалы после обучения
  • Updated delivery templates and tools
  • Guidance on implementing Digital Delivery Units
  • Practical recommendations for reform execution
  • Continued guidance focuses on sustaining Digital Delivery Units as permanent government delivery mechanisms.

For broader exposure to integrated policy frameworks and climate adaptation planning, explore our Climate Change Adaptation & Integrated Water Resource Management programme.

Limited seats are maintained to ensure high-quality engagement and practical learning outcomes. Early registration is recommended for government professionals involved in reform delivery and public-sector transformation.

Все программы в СингапуреДругие программы по управлению, рискам и соответствию требованиям

Почему эта программа проходит в Сингапуре

Сингапур известен эффективными государственными услугами, электронным правительством и городским планированием, что полезно для учебных визитов.

The Training on Building Digital Delivery Units for Government Reform – From Policy to Results programme in February 2027 brings together officials and professionals from across the Asia region and beyond. Sessions combine short inputs, case studies and group work on participants' own files, and the city's institutions can be added as a study visit on request.

Как добраться: аэропорт Чанги (SIN).

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ТемыИзменение климата и окружающая средаЦифровое государствоУправление и противодействие коррупцииИнфраструктура и городское развитиеЛидерство и менеджмент

Что входит в стоимость

Визовая поддержка (бесплатно)
Оценка участников
Встреча в аэропорту
Проживание
Wi-Fi
Приветственный ужин
Завтрак
Комплект участника
Материалы программы
Эксперты программы
Практические занятия
Обед
Кофе-брейки
Интерактивный семинар
Мини-планшет
Футболка Risalat (в подарок)
Выездной визит
Сертификат программы
Развлекательная экскурсия
Отчет по программе

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