治理、风险与合规5天培训项目

为政府改革建立数字交付单位培训–从政策到成果

日期2027年2月1–5日
地点新加坡
地点待定
报名截止2026年12月23日
立即报名 → 下载宣传册 内训版本

关键信息

日期
2027年2月1–5日（5天）
地点
待定，新加坡
每位学员费用
£4,650（英镑）
付款
通过发票和银行转账付款
报名截止
2026年12月23日
适用对象
Central government reform units and PMO staff; Ministry directors and programme managers; Digital transformation and e-government teams
证书
结业证书

培训项目概述

Building Digital Delivery Units helps governments turn reform strategies into measurable results by strengthening coordination, performance tracking, and implementation execution.

Across Asia, the Middle East, Africa, and Oceania, governments are launching ambitious reform and digital transformation agendas. Yet many initiatives stall after approval due to fragmented implementation, weak coordination between ministries, unclear accountability, and limited visibility over delivery progress.

Digital Delivery Units (DDUs) address this gap by providing a structured mechanism to manage reform portfolios, track implementation milestones, resolve bottlenecks, and ensure priority programmes deliver tangible outcomes.

This programme responds directly to these operational realities by guiding participants through the design, setup, and operation of Digital Delivery Units, focusing on delivery planning, results tracking, inter-agency coordination, service redesign, and institutional change.

Rather than concentrating on technology alone, the training emphasizes execution: how governments organize themselves to deliver reforms, manage performance, and sustain momentum across complex, multi-sector initiatives.

Participants gain hands-on experience in building delivery frameworks, designing reform dashboards, managing delivery routines, and developing practical action plans to operationalize Digital Delivery Units within their institutions.

These approaches align with public-sector digital transformation practices promoted by the United Nations Development Programme, supporting governments to strengthen delivery systems and reform implementation capacity.

目标学员

The programme is particularly relevant for professionals responsible for translating strategies, policies, and reform commitments into operational results through structured Digital Delivery Units.

  • Central government reform units and PMO staff
  • Ministry directors and programme managers
  • Digital transformation and e-government teams
  • Planning, monitoring, and performance management officers
  • 公共服务提供管理人员
  • Policy implementation and coordination units
  • Development programme managers and advisors
  • Local government reform leaders
The programme is particularly relevant for professionals responsible for translating strategies, policies, and reform commitments into operational results.
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Programme Objectives – Digital Delivery Units

完成本培训项目后，学员将能够：

  • Understand the role and structure of Digital Delivery Units in government reform
  • Design delivery models that link policy priorities to implementation milestones
  • Establish delivery routines, reporting systems, and escalation mechanisms
  • Develop reform portfolios and performance scorecards
  • Strengthen inter-ministerial coordination for complex programmes
  • Apply service delivery redesign methods to improve citizen outcomes
  • Use delivery data to identify bottlenecks and guide corrective action
  • Integrate change management into reform execution
  • Build institutional roadmaps for sustaining Digital Delivery Units
  • Develop practical action plans for implementation within their organizations
Participants may also benefit from exploring our Change Management for Donor-Funded Reform Programmes Training to deepen skills in managing stakeholder engagement, organizational change, and leadership alignment in reform execution.

Programme Structure and Content – Digital Delivery Units

您的5天学习历程 点击某一天查看课程安排
    • Why reforms fail: common implementation challenges
    • Introduction to Digital Delivery Units and delivery systems
    • From policy to execution: translating strategy into delivery plans
    • Delivery governance models and institutional roles
    • Defining priority reform portfolios
完整的每日课程内容

First Day – Foundations of Government Delivery

  • Why reforms fail: common implementation challenges
  • Introduction to Digital Delivery Units and delivery systems
  • From policy to execution: translating strategy into delivery plans
  • Delivery governance models and institutional roles
  • Defining priority reform portfolios

Second Day – Delivery Planning & Results Tracking

  • Designing delivery roadmaps and implementation milestones
  • Building performance scorecards and dashboards
  • Red–Amber–Green (RAG) tracking and escalation pathways
  • Executive reporting and decision-support systems
  • Linking outcomes, outputs, and implementation activities

Third Day –  Inter-Agency Coordination & Service Delivery Redesign

  • Whole-of-government delivery models
  • Managing dependencies across ministries and agencies
  • Resolving coordination failures
  • Mapping citizen journeys and redesigning priority services
  • Integrating digital and physical service delivery

Fourth Day – Managing Change, Risk & Institutionalization

  • Change management for public-sector reform
  • Managing delivery risks and reform fatigue
  • Building leadership alignment and staff ownership
  • Embedding Digital Delivery Units into government structures
  • Transitioning from project units to permanent capabilities

Fifth Day – Applied Delivery Lab & Action Planning

  • Group work on participant reform cases
  • Designing Digital Delivery Unit operating models
  • Developing delivery dashboards and routines
  • 同伴评议与专家反馈
  • Institutional action planning and implementation roadmaps
  1. 收集
  2. 清洗
  3. 存储
  4. 分析
  5. 决策
从数据到决策本培训项目依次讲解：清洗、分析、决策（重点）。决策质量取决于最薄弱的环节，而这往往是数据清洗和质量检查。

Training Methodology for Digital Delivery Units

This programme uses a highly applied, practitioner-focused learning approach combining:

  • 互动式技术课程
  • Real government reform case studies
  • 小组练习与模拟演练
  • Delivery dashboard workshops
  • Service redesign clinics
  • 同伴学习与专家反馈
  • 实用模板与实施检查清单
Participants leave with draft delivery frameworks, performance tools, and institutional action plans that can be immediately adapted within their organizations.

预期成果

Through this programme, participants strengthen their capacity to design, implement, and sustain Digital Delivery Units that translate reform priorities into measurable results.

  • Strengthen institutional capacity to deliver government reforms
  • Improve coordination across ministries and agencies
  • Develop practical delivery frameworks and performance tools
  • Enhance visibility over reform implementation progress
  • Reduce execution delays and implementation bottlenecks
  • Build confidence in managing complex reform portfolios
  • Produce actionable plans to establish or strengthen Digital Delivery Units

Participants leave equipped to support stronger government execution, accountability, and reform impact. These tools are designed to support the effective establishment and operation of Digital Delivery Units within government institutions.

Participants interested in government service delivery systems may also explore our Municipality Services Delivery & Local Governance Workshop.

Participants focused on results tracking and performance systems may also find value in our Strategic Performance Monitoring & Evaluation executive programme.
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£4,650标准费用

Registration closes in 51 days (23 Dec 2026)

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机构应用

Participants will leave with structured tools and action plans to establish or strengthen Digital Delivery Units within ministries and reform units, supporting stronger implementation oversight, performance management, and institutional delivery capability.

东道国概况

Singapore is internationally recognized as a leading hub for public sector innovation, digital governance, and results-driven government reform. With a strong track record in whole-of-government coordination, service delivery modernization, and performance management, Singapore provides an ideal learning environment for building Digital Delivery Units. Hosting the programme in Singapore offers participants exposure to mature delivery systems, advanced digital infrastructure, and practical reform practices within a neutral, professional setting widely accepted by development partners. Its excellent connectivity, streamlined visa processes, and reputation for governance excellence make Singapore a preferred destination for government officials undertaking institutional capacity-building programmes.

课程成果

培训开始前
  • 培训前需求评估
  • 培训项目简介与课前资料
  • Delivery readiness self-assessment
  • 后勤与参训指引
培训期间
  • 与培训师和学员的欢迎交流会
  • 住宿（含早餐）
  • Comprehensive training kit including course manual, stationery, and programme materials
  • Digital Delivery Unit design templates and delivery dashboard tools
  • Practical group exercises, simulations, and delivery routines labs
  • Real government reform case studies and application clinics
  • Facilitator-led workshops on coordination mechanisms and performance tracking
  • Access to digital tools and delivery system frameworks
  • 每日午餐与茶歇
  • 有引导的同伴讨论与专家反馈环节
  • Draft delivery frameworks, escalation mechanisms, and action plans developed during workshops
  • 结业证书
  • 培训项目参与表彰奖
培训结束后
  • 培训后参考资料
  • Updated delivery templates and tools
  • Guidance on implementing Digital Delivery Units
  • Practical recommendations for reform execution
  • Continued guidance focuses on sustaining Digital Delivery Units as permanent government delivery mechanisms.

For broader exposure to integrated policy frameworks and climate adaptation planning, explore our Climate Change Adaptation & Integrated Water Resource Management programme.

Limited seats are maintained to ensure high-quality engagement and practical learning outcomes. Early registration is recommended for government professionals involved in reform delivery and public-sector transformation.

新加坡所有培训项目更多治理、风险与合规培训项目

为何选择在新加坡举办本培训项目

新加坡以高效的公共服务、电子政务和城市规划而闻名，非常适合开展考察访问。

The Training on Building Digital Delivery Units for Government Reform – From Policy to Results programme in February 2027 brings together officials and professionals from across the Asia region and beyond. Sessions combine short inputs, case studies and group work on participants' own files, and the city's institutions can be added as a study visit on request.

交通：樟宜机场（SIN）。

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费用包含内容

签证协助（免费）
学员评估
机场接机
住宿
Wi-Fi
欢迎晚宴
早餐
研讨会资料包
培训项目资料
培训项目专家
实践活动
午餐
茶歇
互动式研讨会
迷你平板电脑
Risalat T恤（免费赠送）
实地考察
培训项目证书
休闲观光
培训项目报告

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