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Approach in Action

Utility Performance and Revenue (Power and Water)

Utilities that collect what they bill and keep assets running: loss reduction, metering, billing and customer service.

The problem we solve

Many power and water utilities lose a large share of what they produce, collect only part of what they bill and cannot maintain their assets. New investment then degrades quickly and tariffs never cover costs.

Our method, phase by phase

Phase 1 of 5

Performance baseline

  • Losses, collection, costs and service indicators
  • Customer database and metering review
  • Asset condition overview

Deliverable: Performance baseline and priorities

Tick what your organisation already has: we show you where to start.

Try the instruments live

The same instruments we use with clients. Try them with your own organisation; your answers stay in your browser until you ask for the result.

Blueprint · 12 minUtility Performance Blueprint (Power and Water)Answer 24 questions and get a blueprint to improve a power or water utility: losses, metering and billing, collection…Blueprint · 12 minInstitutional Transformation BlueprintAnswer 24 questions about your organisation and get a transformation blueprint: strategic interpretation, priorities…Diagnostic · 10 minInstitutional Capacity AssessmentHome→Diagnostic Centre→Institutional Capacity Assessment Risalat Diagnostic Centre · Free self-assessment Institution…Free tool · 10 minBenefits Realisation Map BuilderLink enablers and business changes to benefits and strategic objectives, with measures, baselines, targets, dates and…Free tool · 15 minRisk Register and Heat Map BuilderList risks, rate likelihood and impact, and get a heat map, ratings and mitigation plan.Free tool · 12 minData Governance Maturity AssessmentAssess how well your ministry, agency or project governs, protects, shares and uses its data, with practical next steps.

What you receive

  • A baseline and targets for losses and collection
  • Plans for loss reduction, revenue and assets
  • Customer service standards
  • A monthly performance routine

How we keep quality

  • Methods and tools agreed with you at inception, then applied openly
  • Every finding linked to its evidence
  • Senior review of every deliverable before it reaches you
  • Knowledge transfer: your team keeps the tools and routines

Ask about this approach

Ask in your own words. The answer comes from this page and our instruments, with the links you need.

Programmes that build this capacity

22 Mar 2027 · PenangNon-Revenue Water Reduction and Utility Performance Training in PenangDetails →19 Apr 2027 · Kuala LumpurNon-Revenue Water Control and Small-Town Utility Regulation in Kuala LumpurDetails →17 May 2027 · JohannesburgUtility Regulation and Energy Sector Reform in JohannesburgDetails →6 Sep 2027 · IstanbulUtility Regulation and Energy Sector Reform Training for Central Asian Officials in IstanbulDetails →4 Jan 2027 · JohannesburgRenewable Energy Planning and Mini-Grids in JohannesburgDetails →11 Jan 2027 · SeoulMarine Energy Development Training – Advancing Sustainable Ocean Energy for Climate-Resilient GrowthDetails →

Evaluating a proposal from Risalat?

This page shows the method we would apply to your assignment. We will gladly walk your committee through it live, online, with your own questions and data.

Ask for a live walkthroughAll approaches

Questions teams ask

What does Risalat's Utility Performance and Revenue (Power and Water) approach involve?

Utilities that collect what they bill and keep assets running: loss reduction, metering, billing and customer service. It runs in 5 phases: Performance baseline, Loss reduction plan, Revenue and customers, Asset management, Performance management. Each phase ends with an agreed deliverable.

What problem does it solve?

Many power and water utilities lose a large share of what they produce, collect only part of what they bill and cannot maintain their assets. New investment then degrades quickly and tariffs never cover costs.

What does the client receive?

A baseline and targets for losses and collection; Plans for loss reduction, revenue and assets; Customer service standards; A monthly performance routine.

Can we try the method before engaging Risalat?

Yes. The instruments on this page are free and online: Utility Performance Blueprint (Power and Water), Institutional Capacity Assessment, Benefits Realisation Map Builder, Risk Register and Heat Map Builder. Your answers stay in your browser until you ask for a result. Evaluation committees can also ask for a live walkthrough.

How do we know where to start?

Tick what your organisation already has in the method above: the page shows the first phase that needs work and what the assignment would cover. The diagnostic gives a scored baseline in about ten minutes.

Can it be delivered as training, advisory support or both?

Both. The same method can be delivered as an advisory assignment, as an in-house or open training programme for the team, or as a combination with coaching while the team applies it to its own work.