关于该职位
The Institutional Client Success and Partnerships Lead looks after the institutions that work with Risalat, from first enquiry to programme completion and follow-up. The role combines client communication, coordination of proposals and continuous improvement of the client experience.
Ministries, agencies, project teams and companies return when they receive clear communication and reliable delivery. This role makes sure that happens consistently. Terms are agreed individually.
工作职责
- Lead communication with institutional clients and participants.
- Set and monitor service standards for enquiries, proposals and programmes.
- Coordinate tailored proposals and in-house programme requests with the team.
- Manage expectations, issues and escalations calmly and quickly.
- Capture feedback and turn it into improvement actions.
- Build long-term relationships with repeat institutions and partners.
- Keep client records accurate in the enquiries system.
- Report on client satisfaction and recurring issues.
- Support partnerships with training centres and professional bodies.
产出与成功衡量标准
- Timely, professional responses to clients.
- Coordinated proposals and programme requests.
- Documented handovers and resolved issues.
- Client feedback summaries and improvement actions.
- Repeat and long-term institutional relationships.
我们的要求
必要
- Experience in client success, account management or institutional relations.
- Excellent written and spoken English.
- Consultative communication and sound judgement.
- Strong organisation and follow-through.
- Experience coordinating proposals or service delivery.
- Professional, calm approach to issues.
优先条件
- Experience with governments, NGOs or development partners.
- Knowledge of training or consulting services.
- Additional languages such as French or Arabic.
- CRM experience.
工具与技能
您将获得
- Contact with institutions in many countries.
- A key role in shaping Risalat's client experience.
- Collaboration with consulting and programme teams.
- Scope to grow partnerships responsibilities.
我们的工作方式
Employment terms, hours and location are agreed individually. Work is largely remote with communication across time zones.
任务、工作时间、费用、交付成果和工作地点将在工作开始前以书面形式商定。本招聘信息不保证入选、有偿工作或最低任务数量。在其他单位任职的申请人须遵守其雇主的政策，并披露利益冲突。
遴选流程
- Apply online with your CV and a short note on a client relationship you improved.
- We review experience and communication.
- Interviews with the team.
- 如获选，需提供推荐人并将收到书面录用通知。
我们根据相关性、过往工作成果及当前项目需求评估每一份申请。
问题
这是销售岗位吗？
It is a client success role. You coordinate proposals and relationships with clear, ethical communication.
Will I work across time zones?
Yes, our clients are in Africa, Asia, the Middle East, Europe and beyond.
Which systems are used?
Our enquiries system on the website, email and shared documents.