Customer Service & Hospitality5-day programme

Primary Maternal and Child Healthcare Service Continuity in Kigali

Dates15–19 Feb 2027
LocationKigali, Rwanda
VenueShared on registration
Register by16 Jan 2027

Key facts

Dates
15–19 Feb 2027 (5 days)
Where
Kigali, Rwanda
Fee per participant
£2,400 (GBP)
Payment
By invoice and bank transfer
Registration closes
16 Jan 2027
Certificate
Certificate of completion
On this page 14 sections

Programme Overview

Primary maternal and child health services face severe operational pressures during protracted public health emergencies and system disruptions.⁣​‌​‌​​‌​​‌‌​‌‌​​​​‌‌​‌‌​​‌‌‌​‌‌​​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​‌​⁣ This five-day executive programme in Kigali equips health leaders to maintain vital care pathways when facilities face acute resource diversion. Participants analyse essential package delivery, workforce reallocation, and risk-informed service preservation. Grounded in internationally recognised health system resilience frameworks, the course provides clinical managers with actionable strategies to safeguard mothers and newborns without compromising basic primary care standards during critical system stresses.

Delegates examine practical models for emergency obstetric preparedness, safe antenatal care adjustments, and infection prevention within high-demand primary facilities. The curriculum links clinical triage methodologies with frontline logistics to prevent preventable maternal and neonatal mortality during disruptions. Through rigorous analysis of primary health centre operations, attendees identify bottleneck vulnerabilities in maternal supply chains and referral networks. Practical modules focus on sustaining routine immunisation and perinatal consultations alongside surging infection control and acute care mandates.

By the conclusion of the workshop, participants translate international service continuity guidance into customised operational procedures for district networks. Working through realistic crisis simulations, clinical leaders draft robust continuity plans tailored to resource-constrained district environments. The programme delivers contextualised institutional approaches that enable public health teams to balance staffing, maintain community trust, and direct essential medicines to vulnerable clinics, ensuring that statutory maternal health targets remain achievable despite wider public health shocks.

Sustaining primary maternal and child healthcare has become an urgent priority across Southern Africa as health authorities address service backlogs and operational shocks following major epidemiological disruptions.⁣​‌​‌​​‌​​‌‌​‌‌​​​​‌‌​‌‌​​‌‌‌​‌‌​​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​‌​⁣ This training aligns with the strategic priorities of essential services restoration under the Zimbabwe COVID-19 Response and Essential Health Services Additional Financing, reflecting broader World Bank and Global Financing Facility approaches to resilient system rebuilding. Without robust, proactive continuity mechanisms at district level, sudden resource reallocations inevitably trigger dangerous reversals in perinatal outcomes and routine childhood immunization coverage.

Delivered by Risalat Consultants International in Kigali, Rwanda, it combines expert-led sessions, real cases and group work, so that participants can apply what they learn in their own institution.

The Programme Strengthens Institutional Capability

  • Mapping vulnerable clinical pathways in primary maternal and neonatal care
  • World Health Organisation guidelines on maintaining essential health services during outbreaks
  • Assessing district-level operational vulnerabilities and baseline resource allocations
  • Clinical governance and statutory accountability during protracted public health disruptions
  • Developing rapid facility assessment protocols for reproductive health services
  • Risk-informed planning for Basic Emergency Obstetric and Newborn Care (BEmONC)
  • Infection prevention and control adaptations for active labour and delivery wards
  • Maintaining blood product, oxytocin, and essential maternal drug pipelines
  • Service planning and management
  • Quality improvement and standards
  • Human resources and workforce planning
  • Financing and budgeting for services

It is designed for district reproductive health focal points, maternal and neonatal care supervisors, clinical nursing directors and chief nursing officers and others who want practical, current skills in health, education and social services.


The Growing Importance of Primary Maternal and Child Healthcare Service Continuity in Kigali

Health, education and social services reach people directly, and their quality depends on planning, management and the use of evidence. Governments and partners expect better results from limited budgets.

Leaders and managers in these sectors face rising demand, staff shortages and new technologies. Strong management skills help institutions plan services, use resources well and show results.

Organisations increasingly require professionals capable of:

  • Plan and manage services to meet demand
  • Improve quality against standards
  • Manage staff and resources effectively
  • Use data to guide decisions
  • Work with communities and partners

Strong health, education and social services systems help organisations:

  • Deliver better services to more people
  • Use budgets and staff efficiently
  • Meet quality standards
  • Show results to government and partners

This Primary Maternal and Child Healthcare Service Continuity in Kigali programme brings these elements together in a practical format, so that participants understand not only what good practice looks like but also how to introduce it in their own setting, with the people and resources they have.


Who Should Attend This Primary Maternal and Child Healthcare Service Continuity in Kigali Training?

This programme is designed for:

  • District reproductive health focal points
  • Maternal and neonatal care supervisors
  • Clinical nursing directors and chief nursing officers
  • District medical officers and primary healthcare coordinators
  • Heads of district maternity and paediatric units
  • Quality improvement leads in maternal and child health
  • Health programme officers managing donor-funded healthcare projects
  • Public health planners focused on primary care resilience
  • Service managers and administrators
  • Directors and senior officials
  • Planning and policy officers
  • Quality and standards officers

The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are encouraged, because participants learn a great deal from each other’s experience.

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Primary Maternal and Child Healthcare Service Continuity in Kigali Training Objectives

Upon successful completion of this Primary Maternal and Child Healthcare Service Continuity in Kigali Training, participants will be able to:

  • Evaluate emergency obstetric service planning mechanisms to protect high-risk deliveries during operational shocks
  • Adapt antenatal and postnatal care workflows to maintain clinical safety standards under infection control constraints
  • Formulate resource balancing strategies to allocate clinical staff, consumables, and utility backups across health facilities
  • Apply World Health Organisation continuity guidance to primary reproductive, maternal, newborn, and child health settings
  • Design district-level referral pathways that secure uninterrupted transport for complicated obstetric emergencies
  • Construct community-level surveillance and engagement protocols to prevent drops in routine clinic attendance
  • Draft operational continuity standard operating procedures for immediate adoption within district primary clinics
  • Explain the main challenges facing their sector
  • Plan services that match demand and resources
  • Apply quality improvement methods

Each objective is practised during the programme through exercises, cases or group work, so that participants leave able to do it, not only to describe it.


Programme Contents and Structure

Your 5-day journey tap a day to see the sessions
    • Mapping vulnerable clinical pathways in primary maternal and neonatal care
    • World Health Organisation guidelines on maintaining essential health services during outbreaks
    • Assessing district-level operational vulnerabilities and baseline resource allocations
    • Clinical governance and statutory accountability during protracted public health disruptions
    • Developing rapid facility assessment protocols for reproductive health services
Full day-by-day contents

The programme runs over 5 days. Each day combines expert input, practical work and a closing workshop or case study:

  • First Day: Day 1: Foundations of Maternal and Child Health Service Continuity
  • Second Day: Day 2: Emergency Obstetric Service Continuity and Labour Ward Safety
  • Third Day: Day 3: Routine Antenatal, Postnatal, and Child Health Preservation
  • Fourth Day: Day 4: Clinical Workforce Balancing and Resource Allocation
  • Fifth Day: Day 5: Standard Operating Procedure Development and Institutionalisation

Full day-by-day contents

First Day | Day 1: Foundations of Maternal and Child Health Service Continuity

  • Mapping vulnerable clinical pathways in primary maternal and neonatal care
  • World Health Organisation guidelines on maintaining essential health services during outbreaks
  • Assessing district-level operational vulnerabilities and baseline resource allocations
  • Clinical governance and statutory accountability during protracted public health disruptions
  • Developing rapid facility assessment protocols for reproductive health services

Workshop: Day 1: Foundations of Maternal and Child Health Service Continuity: Applying It to Your Institution

Working in small groups, participants apply the day's methods to examples from their own institutions and agree practical next steps.

Second Day | Day 2: Emergency Obstetric Service Continuity and Labour Ward Safety

  • Risk-informed planning for Basic Emergency Obstetric and Newborn Care (BEmONC)
  • Infection prevention and control adaptations for active labour and delivery wards
  • Maintaining blood product, oxytocin, and essential maternal drug pipelines
  • Emergency triage, assessment, and treatment (ETAT) continuity for neonates
  • Obstetric emergency referral mechanisms under transport and fuel limitations

Workshop: Day 2: Emergency Obstetric Service Continuity and Labour Ward Safety: Applying It to Your Institution

Working in small groups, participants apply the day's methods to examples from their own institutions and agree practical next steps.

Third Day | Day 3: Routine Antenatal, Postnatal, and Child Health Preservation

  • Adapting scheduled antenatal care visits to maintain screening and prophylaxis
  • Infection risk mitigation during routine childhood immunisation sessions
  • Postnatal follow-up mechanisms for mothers and vulnerable infants during travel restrictions
  • Integrated Management of Childhood Illness (IMCI) delivery under diagnostic constraints
  • Community engagement strategies to mitigate patient fear and counter health service avoidance

Case Study: Day 3: Routine Antenatal, Postnatal, and Child Health Preservation in Practice

Participants analyse a realistic case, compare the choices made with good practice and draw lessons they can use in their own setting.

Fourth Day | Day 4: Clinical Workforce Balancing and Resource Allocation

  • Midwifery and nursing staff surge capacity planning and task-shifting models
  • Protecting occupational health, safety, and psychosocial wellbeing of maternity staff
  • Buffer stocking and inventory control for essential reproductive health commodities
  • Utility continuity: water, sanitation, and off-grid power solutions for delivery rooms
  • District data capture, hybrid registers, and tracking displaced patient cohorts

Workshop: Day 4: Clinical Workforce Balancing and Resource Allocation: Applying It to Your Institution

Working in small groups, participants apply the day's methods to examples from their own institutions and agree practical next steps.

Fifth Day | Day 5: Standard Operating Procedure Development and Institutionalisation

  • Drafting facility-level operational continuity standard operating procedures
  • Inter-facility mutual aid agreements and cross-district resource sharing protocols
  • Simulation exercise: responding to sudden supply chain cut-offs in district maternity units
  • Reviewing participant continuity plans against national quality standards
  • Action planning: integrating service continuity SOPs into annual district budgets

Capstone Exercise: Primary Maternal and Child Healthcare Service Continuity in Kigali Action Plan for Your Institution

Participants bring the week together in an action plan for their own institution, with priorities, owners and first steps, and present it for feedback from peers and facilitators.

Leading changeDiagnoseEnvisionEngageActEmbed
Leading changeChange sticks when it is embedded in systems and habits, not only announced.

Primary Maternal and Child Healthcare Service Continuity in Kigali Training Methodology

The programme utilises adult learning methodologies grounded in participatory analysis, structured case studies, and clinical problem-solving.⁣​‌​‌​​‌​​‌‌​‌‌​​​​‌‌​‌‌​​‌‌‌​‌‌​​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​‌​⁣ Facilitators guide participants through real-world scenarios drawn from district hospital and primary clinic environments, combining plenary presentations with intensive small-group working sessions. Delegates critique existing operational frameworks, conduct risk matrices on their home districts, and participate in guided simulations that test crisis responses. The methodology prioritises practical document creation, ensuring that attendees directly translate theoretical concepts into usable administrative tools.

The programme combines:

  • Expert-led sessions on current practice
  • Regional and international case studies
  • Group work and practical exercises
  • Simulations and role plays where relevant
  • Discussion of participants' own challenges
  • Peer learning across institutions and countries
  • Practical tools and templates to take back to work
  • Daily reflection and action planning

Before the programme, a short pre-assessment helps the facilitators understand each participant’s role and priorities, so that examples and exercises can be adjusted to the group. Each day ends with a short reflection in which participants note what they will apply at work.


Expected Outcomes

Upon completion of this Primary Maternal and Child Healthcare Service Continuity in Kigali Training, participants will be able to:

  • Proficiency in applying international service continuity frameworks to maternal and child healthcare
  • Ability to rapidly adjust labour ward workflows to ensure safety during health system crises
  • Competence in managing district staff deployment and task-shifting during critical clinical shortages
  • Capability to identify and rectify fragile links in obstetric and neonatal referral pathways
  • A finalised operational continuity standard operating procedure tailored to the participant's clinic
  • Enhanced leadership skills for coordinating with district emergency response committees and donors
  • Plan services to meet demand
  • Improve quality against standards

Participants leave with a personal action plan and practical tools they can use in their institution from the first week back. Institutions that send several participants can use the programme to agree shared methods and templates across teams, which makes improvements easier to sustain.

Plan your team's places

£2,400 per participant · invoice and bank transfer · groups of 5 or more receive a discount

1participant(s)
£2,400at the standard fee

Registration closes in 68 days (16 Jan 2027)


Institutional Application of Primary Maternal and Child Healthcare Service Continuity in Kigali Training

This programme supports organisations in strengthening:

  • Service planning
  • Quality management
  • Workforce management
  • Data use
  • Partnerships

Participants return with practical tools to improve:

  • Service plans
  • Quality reviews
  • Workforce plans
  • Performance reports
  • Supply planning

The programme is built so that learning moves from the classroom into the institution. Participants work on their own processes and documents where possible, and leave with an action plan that their managers can review and support.


Regional Relevance & Application

Europe

European institutions apply health, education and social services within detailed regulatory frameworks and reform agendas. Participants from Europe can compare their practice with colleagues from other regions and test how established methods work under different conditions.

Africa

Across Africa, ministries, agencies and project teams working in health, education and social services increasingly operate alongside donor-financed programmes that expect clear systems and evidence. The programme helps participants adapt good practice to the institutions and resources they work with.

Middle East

In the Middle East, national development strategies and diversification plans place growing demands on health, education and social services. Participants explore how to build the capability these plans need inside public bodies and companies.

Asia

Institutions across Asia combine rapid growth with ambitious modernisation programmes. Participants from Asia can share their experience of scaling systems quickly and learn from approaches used elsewhere.

Pacific

Small island and Pacific states face particular constraints of size, distance and capacity. The programme highlights practical, proportionate approaches to health, education and social services that suit smaller institutions.

Holding the programme in Kigali, Rwanda brings participants together away from their daily pressures, so they can compare how health, education and social services is handled in different settings. The same programme can also be delivered in-house for one institution, in its own country or online, with cases taken from its current work.


Host Country Profile – Rwanda

Programmes, Workshops, Exposures, Training Courses in Kigali, Rwanda by Risalat Consultants International

Studying away from their own country gives participants time to focus, a fresh view of their own institution and the chance to build a network with colleagues from other countries.


Primary Maternal and Child Healthcare Service Continuity in Kigali Training Deliverables

Participants receive support before, during and after the programme, so that preparation, learning and follow-up form one continuous experience.

Before the Programme

  • Participant Pre-Assessment
  • Primary Maternal and Child Healthcare Service Continuity in Kigali Readiness Assessment
  • Primary Maternal and Child Healthcare Service Continuity in Kigali Resource Pack
  • Preparatory Reading Materials
  • Complimentary Visa Support & Advisory

During the Programme

  • Airport Pickup & Welcome Assistance
  • Accommodation with Breakfast
  • Welcome Networking Dinner
  • Risalat Training Kit (Bag, Bottle, Mug, T-Shirt, Cap, Passport Cover, Pens, Notebook, Magnet & Keychain)
  • Comprehensive Primary Maternal and Child Healthcare Service Continuity in Kigali Training Manual
  • Service Planning Template
  • Quality Improvement Plan Template
  • Workforce Planning Template
  • Performance Dashboard Template
  • Practical Workshops & Simulations
  • Group Discussions & Peer Learning
  • Daily Lunch and Refreshments
  • Full Access to Training Venue Facilities
  • Mini Pad / Tablet with Digital Learning Materials
  • Field Visit (where applicable)
  • Entertaining City Tour

After the Programme

  • Certificate of Completion
  • Risalat Programme Participation Recognition Award
  • Post-Training Reference Materials
  • Service Review Checklist
  • Improvement Tracking Sheet
  • Post-Training Support & Follow-Up Guidance
  • Programme Report

Institutions can also request a tailored in-house version of this programme, delivered at their premises or online. Request a proposal.


Common Challenges in Primary Maternal and Child Healthcare Service Continuity in Kigali, And How This Training Helps

How can institutions plan and manage services to meet demand?

The programme addresses this directly on the first day (Day 1: Foundations of Maternal and Child Health Service Continuity), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions improve quality against standards?

The programme addresses this directly on the second day (Day 2: Emergency Obstetric Service Continuity and Labour Ward Safety), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions manage staff and resources effectively?

The programme addresses this directly on the third day (Day 3: Routine Antenatal, Postnatal, and Child Health Preservation), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions use data to guide decisions?

The programme addresses this directly on the fourth day (Day 4: Clinical Workforce Balancing and Resource Allocation), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions work with communities and partners?

The programme addresses this directly on the fifth day (Day 5: Standard Operating Procedure Development and Institutionalisation), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.


Frequently Asked Questions

When and where does the Primary Maternal and Child Healthcare Service Continuity in Kigali programme take place?

It runs from 15 Feb 2027 to 19 Feb 2027, in Kigali, Rwanda. The registration deadline is shown at the top of this page.

Who should attend?

The programme is designed for district reproductive health focal points, maternal and neonatal care supervisors, clinical nursing directors and chief nursing officers, district medical officers and primary healthcare coordinators, and others who want practical skills in health, education and social services.

Will I receive a certificate?

Yes. Participants who complete the programme receive a Certificate of Completion from Risalat Consultants International.

Can this programme be delivered for our institution only?

Yes. We can deliver a tailored in-house version at your premises, in another city or online, built around your own cases. Use the proposal request on this page.

Do I need prior experience in health, education and social services?

No specialist background is required beyond experience in a related role. A short pre-assessment helps the facilitators adapt the sessions to the group.

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Why Kigali for this programme

Kigali is known for clean, safe streets and public sector reforms, with easy visas for African travellers.

The Primary Maternal and Child Healthcare Service Continuity in Kigali programme in February 2027 brings together officials and professionals from across the Africa region and beyond. Sessions combine short inputs, case studies and group work on participants' own files, and the city's institutions can be added as a study visit on request.

Getting there: Kigali International (KGL).

Check whether you need a visa with the free Visa Checker, and ask for an invitation letter once you are registered.

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