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Solution area

Digital transformation and AI

Digital government, data and AI readiness that change services and decisions, not only systems.

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The challenge

Institutions often buy systems before fixing processes, or train staff without changing the work. Digital transformation pays off when services are redesigned around users, data is governed and trusted, cyber risks are managed and people can use the new tools well.

What we deliver

Digital strategy and governancePriorities, decision rights, portfolio and benefits tracking
Service and process redesignSimplify first, then digitise, with user testing
Data governance and analyticsData owners, quality rules, dashboards and data protection
AI readiness and responsible useUse cases, policies, risk controls and staff skills
Cybersecurity governanceBasic controls, incident response and awareness
Digital skillsTraining for staff, managers and digital teams

Projects and clients we support

  • Digital government and GovTech projects
  • Digital acceleration and digital economy programmes
  • Financial management and e-procurement system roll-outs
  • Utilities and agencies modernising their operations

Contribution to the Sustainable Development Goals

SDG 9 · Industry, innovation and infrastructureSDG 16 · Peace, justice and strong institutionsSDG 17 · Partnerships for the goals

The goals this area of work most directly supports, through stronger institutions and better delivery.

How an engagement runs

1 · DIAGNOSEEvidence firstA free self-assessment, then interviews and documents.
2 · PLANBlueprint and work planPriorities, owners and a phased roadmap.
3 · DELIVERAlongside your teamAdvisory, implementation support and coaching.
4 · SUSTAINCapacity that staysTraining, tools and routines handed over.

See our approach and try it live

Institutional and Digital TransformationOur method, phase by phaseDigital Transformation BlueprintFree blueprintInstitutional Transformation BlueprintFree blueprintDigital Readiness AssessmentFree diagnosticAI Governance and EU AI Act Readiness AssessmentFree toolData Governance Maturity AssessmentFree toolCyber Security Basics AssessmentFree toolDigital Project and Data Protection Readiness AssessmentFree toole-GP Readiness AssessmentFree tool

Programmes for your team

8 Feb 2027 · TallinnTraining Course on Cybersecurity in Digital Health in TallinnDetails →1 Feb 2027 · TallinnDigital Government, Public Sector Innovation & Service Delivery Excellence TrainingDetails →1 Feb 2027 · SingaporeDigital Delivery Units for Government Reform Training in SingaporeDetails →1 Feb 2027 · TorontoTraining Course on Advanced Methods in Air Quality Monitoring & Data InterpretationDetails →1 Feb 2027Applied Data Science Training in MexicoDetails →1 Feb 2027 · TallinnE-Governance, Digital Transformation and Innovative Public Service Delivery TrainingDetails →

Ask for an in-house version for your institution →

Related solution areas

Project delivery and implementation supportExplore →SDGs, results and evaluationExplore →Environment, climate and safeguardsExplore →Public finance, procurement and governanceExplore →Capacity building and institutional developmentExplore →

Discuss your project

Tell us about your project, programme or institution. We reply within two working days with a suggested approach, the right blueprint to start with, and options for advisory support or training.

Discuss your projectAll solution areas