Performance Management in Government in Tbilisi

Programme Overview

Governments and development institutions face persistent challenges in translating public policies and project commitments into tangible results for citizens. This five-day training programme in Tbilisi equips public officials, project managers and reform specialists with robust competencies to lead institutional transformations, establish objective-driven administration and design performance-oriented monitoring systems. Participants examine international frameworks and administrative models that align national budgets, civil service structures and portfolio programmes with verifiable operational milestones.

The curriculum addresses the essential pillars of modern governance, encompassing comprehensive public administration reform, strategic civil service management, institutional restructuring and quality-driven public service delivery. Attendees study established international practices, including results-based management standards, OECD public governance principles and performance monitoring mechanisms adopted by major international financial institutions. Through this structured approach, participants discover how to streamline workflows, eliminate administrative bottlenecks and introduce measurable accountability across public departments.

Set in Tbilisi, a regional hub recognised for extensive administrative simplification and public sector modernisation, the course provides an engaging setting for practical peer learning. Participants dissect operational case studies, evaluate institutional reform trajectories and construct practical performance frameworks tailored to their respective national institutions or externally financed investment projects. The programme prioritises practical application, providing public sector leaders with the tools required to lead high-performing teams.

Public sector institutions and project implementation units face elevated pressure to demonstrate cost effectiveness, transparent governance and measurable development impact. Major infrastructure investments and institutional reform programmes financed through development partners, including the World Bank, Asian Development Bank, African Development Bank, European Union and United Nations agencies, increasingly mandate strict results-based management frameworks and verifiable performance triggers. Establishing robust internal capabilities in performance planning, civil service appraisal and organisational re-engineering is vital for ministries and agencies seeking to execute complex development portfolios successfully, eliminate procurement or delivery delays, and maintain public trust.

Delivered by Risalat Consultants International in Tbilisi, Georgia, it combines expert-led sessions, real cases and group work, so that participants can apply what they learn in their own institution.

The Programme Strengthens Institutional Capability

• Core drivers of public administration reform and OECD public governance frameworks
• Translating national development strategies into sector policies and operational programmes
• Results-based management principles applied across ministries and donor-financed portfolios
• Institutional mandate mapping and elimination of overlapping administrative functions
• Establishing strategic governance structures and reform implementation units
• Functional reviews and organisational diagnostic methodologies for public bodies
• Business process mapping, administrative simplification and red-tape reduction
• Structural design options: centralisation, decentralisation and autonomous executive agencies
• Strategic thinking and direction setting
• Leading and developing teams
• Decision making and problem solving
• Communication and influence

It is designed for directors and heads of departments in central ministries and executive agencies, public sector reform specialists and public administration transformation advisors, project directors and managers of donor-financed project implementation units and others who want practical, current skills in leadership, management and communication.

The Growing Importance of Performance Management in Government in Tbilisi

Institutions change faster than ever: new policies, technologies and expectations from citizens and partners. Leaders and managers who can set direction, build teams and manage change make the difference between plans and results.

Strong leadership is a set of practical skills: deciding, communicating, negotiating, developing people and leading change. These skills can be learnt and improved with practice and feedback.

Organisations increasingly require professionals capable of:

• Set clear direction and priorities
• Lead and motivate teams through change
• Communicate and negotiate effectively
• Manage performance fairly
• Make sound decisions under pressure

Strong leadership, management and communication systems help organisations:

• Turn strategies into results
• Build motivated, capable teams
• Manage change with less resistance
• Improve relations with partners and stakeholders

This Performance Management in Government in Tbilisi programme brings these elements together in a practical format, so that participants understand not only what good practice looks like but also how to introduce it in their own setting, with the people and resources they have.

Who Should Attend This Performance Management in Government in Tbilisi Training?

This programme is designed for:

• Directors and heads of departments in central ministries and executive agencies
• Public sector reform specialists and public administration transformation advisors
• Project directors and managers of donor-financed project implementation units
• Monitoring, evaluation and results-based management officers in government bodies
• Civil service commission directors, human resource managers and personnel analysts
• Strategic planning, budget performance and public expenditure officers
• Managers leading operational decentralisation, municipal services and digital delivery
• Institutional development consultants and governance technical assistance specialists
• Internal performance auditors, compliance leads and public accountability officers
• Directors and senior managers
• Heads of department and unit
• Middle managers and team leaders

The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are encouraged, because participants learn a great deal from each other’s experience.

Performance Management in Government in Tbilisi Training Objectives

Upon successful completion of this Performance Management in Government in Tbilisi Training, participants will be able to:

• Analyse modern public administration reform trajectories using internationally recognised governance principles
• Design robust institutional performance management frameworks aligned with national strategic plans and sector strategies
• Apply results-based management methodologies to externally funded projects and complex ministry operations
• Restructure public organisational units, business processes and reporting lines to improve mandate clarity and execution
• Implement objective-driven civil service appraisal systems linked to departmental deliverables and core competencies
• Evaluate public service delivery mechanisms using practical quality standards, citizen charters and service-level agreements
• Construct comprehensive key performance indicator architectures and operational dashboards for executive decision-making
• Explain current approaches to leadership in public and private institutions
• Set direction and priorities for their team
• Lead, motivate and develop people

Each objective is practised during the programme through exercises, cases or group work, so that participants leave able to do it, not only to describe it.

Programme Contents and Structure

Performance Management in Government in Tbilisi Training Methodology

The programme utilises an interactive, practical adult-learning methodology that merges technical presentations with hands-on institutional design exercises. Participants engage in group diagnostics, functional review simulations, process-mapping workshops and review real-world public sector case studies. Practical assignments require attendees to draft indicators, appraisal forms and institutional reform matrices directly applicable to their ongoing work in ministries or donor-financed project units.

The programme combines:

• Expert-led sessions on current practice
• Regional and international case studies
• Group work and practical exercises
• Simulations and role plays where relevant
• Discussion of participants' own challenges
• Peer learning across institutions and countries
• Practical tools and templates to take back to work
• Daily reflection and action planning

Before the programme, a short pre-assessment helps the facilitators understand each participant’s role and priorities, so that examples and exercises can be adjusted to the group. Each day ends with a short reflection in which participants note what they will apply at work.

Expected Outcomes

Upon completion of this Performance Management in Government in Tbilisi Training, participants will be able to:

• Produce a comprehensive functional review outline and structural re-engineering plan for a public organisation
• Draft strategic results frameworks containing verifiable indicators for programmes or funded projects
• Establish an operational staff performance appraisal system integrated with organisational targets
• Map, analyse and simplify a high-priority administrative or public service workflow
• Construct citizen charters and performance monitoring scorecards for public service operations
• Formulate an institutional implementation roadmap to guide systemic public administration reforms
• Set clear direction and priorities
• Lead and develop teams

Participants leave with a personal action plan and practical tools they can use in their institution from the first week back. Institutions that send several participants can use the programme to agree shared methods and templates across teams, which makes improvements easier to sustain.

Institutional Application of Performance Management in Government in Tbilisi Training

This programme supports organisations in strengthening:

• Leadership and management
• Team development
• Change management
• Communication
• Performance management

Participants return with practical tools to improve:

• Team plans
• Coaching
• Change plans
• Stakeholder communication
• Performance reviews

The programme is built so that learning moves from the classroom into the institution. Participants work on their own processes and documents where possible, and leave with an action plan that their managers can review and support.

Regional Relevance & Application

Europe

European institutions apply leadership, management and communication within detailed regulatory frameworks and reform agendas. Participants from Europe can compare their practice with colleagues from other regions and test how established methods work under different conditions.

Africa

Across Africa, ministries, agencies and project teams working in leadership, management and communication increasingly operate alongside donor-financed programmes that expect clear systems and evidence. The programme helps participants adapt good practice to the institutions and resources they work with.

Middle East

In the Middle East, national development strategies and diversification plans place growing demands on leadership, management and communication. Participants explore how to build the capability these plans need inside public bodies and companies.

Asia

Institutions across Asia combine rapid growth with ambitious modernisation programmes. Participants from Asia can share their experience of scaling systems quickly and learn from approaches used elsewhere.

Pacific

Small island and Pacific states face particular constraints of size, distance and capacity. The programme highlights practical, proportionate approaches to leadership, management and communication that suit smaller institutions.

Holding the programme in Tbilisi, Georgia brings participants together away from their daily pressures, so they can compare how leadership, management and communication is handled in different settings. The same programme can also be delivered in-house for one institution, in its own country or online, with cases taken from its current work.

Host Country Profile – Georgia

Programmes, Workshops, Exposures, Training Courses in Tbilisi, Georgia by Risalat Consultants International

Studying away from their own country gives participants time to focus, a fresh view of their own institution and the chance to build a network with colleagues from other countries.

Performance Management in Government in Tbilisi Training Deliverables

Participants receive support before, during and after the programme, so that preparation, learning and follow-up form one continuous experience.

Before the Programme

• Participant Pre-Assessment
• Performance Management in Government in Tbilisi Readiness Assessment
• Performance Management in Government in Tbilisi Resource Pack
• Preparatory Reading Materials
• Complimentary Visa Support & Advisory

During the Programme

• Airport Pickup & Welcome Assistance
• Accommodation with breakfast: 6 nights, check-in Sunday 18 April 2027, check-out Saturday 24 April 2027 (one night before and one night after the programme)
• Welcome Networking Dinner
• Risalat Training Kit (Bag, Bottle, Mug, T-Shirt, Cap, Passport Cover, Pens, Notebook, Magnet & Keychain)
• Comprehensive Performance Management in Government in Tbilisi Training Manual
• Leadership Self-Assessment
• Team Development Plan Template
• Change Plan Template
• Negotiation Preparation Sheet
• Practical Workshops & Simulations
• Group Discussions & Peer Learning
• Daily Lunch and Refreshments
• Full Access to Training Venue Facilities
• Mini Pad / Tablet with Digital Learning Materials
• Field Visit (where applicable)
• Entertaining City Tour

After the Programme

• Certificate of Completion
• Risalat Programme Participation Recognition Award
• Post-Training Reference Materials
• Personal Development Plan Template
• Coaching Conversation Guide
• Post-Training Support & Follow-Up Guidance
• Programme Report

Institutions can also request a tailored in-house version of this programme, delivered at their premises or online. Request a proposal.

Common Challenges in Performance Management in Government in Tbilisi, And How This Training Helps

How can institutions set clear direction and priorities?

The programme addresses this directly on the first day (Public Administration Reform and Strategic Governance Architectures), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions lead and motivate teams through change?

The programme addresses this directly on the second day (Organisational Restructuring, Process Re-engineering and Change Management), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions communicate and negotiate effectively?

The programme addresses this directly on the third day (Strategic Civil Service Management and Individual Performance Systems), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions manage performance fairly?

The programme addresses this directly on the fourth day (Public Service Delivery, Digitalisation and Citizen-Centric Metrics), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions make sound decisions under pressure?

The programme addresses this directly on the fifth day (Performance Monitoring, Institutional Scorecards and Evidence-Based Decision-Making), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

Frequently Asked Questions

When and where does the Performance Management in Government in Tbilisi programme take place?

It runs from 19 Apr 2027 to 23 Apr 2027, in Tbilisi, Georgia. The registration deadline is shown at the top of this page.

Who should attend?

The programme is designed for directors and heads of departments in central ministries and executive agencies, public sector reform specialists and public administration transformation advisors, project directors and managers of donor-financed project implementation units, monitoring, evaluation and results-based management officers in government bodies, and others who want practical skills in leadership, management and communication.

Will I receive a certificate?

Yes. Participants who complete the programme receive a Certificate of Completion from Risalat Consultants International.

Can this programme be delivered for our institution only?

Yes. We can deliver a tailored in-house version at your premises, in another city or online, built around your own cases. Use the proposal request on this page.

Do I need prior experience in leadership, management and communication?

No specialist background is required beyond experience in a related role. A short pre-assessment helps the facilitators adapt the sessions to the group.

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