Customer Service & Hospitality4-day programme

School Mental Health and Psychosocial Support Service Delivery in Tbilisi

Dates15–18 Feb 2027
LocationTbilisi, Georgia
VenueShared on registration
Register by16 Jan 2027

Key facts

Dates
15–18 Feb 2027 (4 days)
Where
Tbilisi, Georgia
Fee per participant
£2,250 (GBP)
Payment
By invoice and bank transfer
Registration closes
16 Jan 2027
Certificate
Certificate of completion
On this page 13 sections

Programme Overview

School-based mental health and psychosocial support (MHPSS) has become a core requirement for resilient education systems across Eastern Europe and the South Caucasus.⁣​‌​‌​​‌​​‌‌​‌​‌‌​‌‌​​​‌‌​‌‌‌​​​‌​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​​‌⁣ This four-day professional course in Tbilisi provides education professionals with practical tools to establish institutional, tiered support systems within primary and secondary schools. Participants review structured operational procedures to integrate wellbeing into school governance, moving beyond ad hoc responses toward evidence-based, sustainable service delivery models.

The programme focuses on the structural integration of psychosocial services, referral coordination, and crisis preparedness within educational institutions. Drawing upon standard multi-tiered systems of support (MTSS) and international inter-agency guidelines, the curriculum prepares practitioners to design early identification mechanisms and safe referral pathways. Delegates analyse institutional roles, multi-disciplinary case management protocols, and collaborative approaches involving school leaders, pedagogues, specialized psychologists, and local health authorities.

Delivered through practical exercises and comparative institutional analysis, the training ensures participants can immediately adapt tools to national educational standards. Attendees evaluate quality assurance instruments, crisis intervention standard operating procedures, and monitoring frameworks necessary for sector-wide programming. By examining real operational contexts, the course builds the operational capacity of school psychologists, ministerial supervisors, and regional inspectors charged with safeguarding learner wellbeing.

Educational authorities across the South Caucasus are actively upgrading their school-based psychosocial infrastructure to support child wellbeing and address cumulative community stressors.⁣​‌​‌​​‌​​‌‌​‌​‌‌​‌‌​​​‌‌​‌‌‌​​​‌​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​​‌⁣ Initiatives such as the US$2.6m Mental health and psychosocial support in Armenian schools project demonstrate the critical drive to equip institutional personnel with standardised delivery models. Without robust referral protocols, crisis response capabilities, and unified monitoring tools, schools struggle to translate policy intentions into measurable student care.

Delivered by Risalat Consultants International in Tbilisi, Georgia, it combines expert-led sessions, real cases and group work, so that participants can apply what they learn in their own institution.

The Programme Strengthens Institutional Capability

  • Review of international guidelines: IASC MHPSS standards adapted for education
  • Principles of the Multi-Tiered System of Supports (MTSS) in school environments
  • Universal promotion (Tier 1): Integrating social-emotional wellbeing into classroom routines
  • Roles, boundaries, and statutory duties of school psychologists versus pedagogues
  • Institutional readiness assessments for mental health delivery in public schools
  • Standardised screening tools and observation protocols for early identification
  • Targeted interventions (Tier 2): Small-group psychosocial support and resilience building
  • Developing individual support plans for students experiencing acute distress
  • Service planning and management
  • Quality improvement and standards
  • Human resources and workforce planning
  • Financing and budgeting for services

It is designed for school psychologists working in primary and secondary educational institutions, ministry of Education and Science coordinators managing psychosocial portfolios, regional education inspectors responsible for school quality and compliance and others who want practical, current skills in health, education and social services.

  1. Inputs
  2. Activities
  3. Outputs
  4. Outcomes
  5. Impact
From inputs to impactThis programme works through: Inputs, Activities, Outputs, Outcomes (highlighted).Indicators are set at every level, so progress can be checked long before impact is visible.

The Growing Importance of School Mental Health and Psychosocial Support Service Delivery in Tbilisi

Health, education and social services reach people directly, and their quality depends on planning, management and the use of evidence. Governments and partners expect better results from limited budgets.

Leaders and managers in these sectors face rising demand, staff shortages and new technologies. Strong management skills help institutions plan services, use resources well and show results.

Organisations increasingly require professionals capable of:

  • Plan and manage services to meet demand
  • Improve quality against standards
  • Manage staff and resources effectively
  • Use data to guide decisions
  • Work with communities and partners

Strong health, education and social services systems help organisations:

  • Deliver better services to more people
  • Use budgets and staff efficiently
  • Meet quality standards
  • Show results to government and partners

This School Mental Health and Psychosocial Support Service Delivery in Tbilisi programme brings these elements together in a practical format, so that participants understand not only what good practice looks like but also how to introduce it in their own setting, with the people and resources they have.


Who Should Attend This School Mental Health and Psychosocial Support Service Delivery in Tbilisi Training?

This programme is designed for:

  • School psychologists working in primary and secondary educational institutions
  • Ministry of Education and Science coordinators managing psychosocial portfolios
  • Regional education inspectors responsible for school quality and compliance
  • Heads of school psychosocial support units and institutional counselling departments
  • School directors and deputy heads overseeing student welfare and inclusion
  • Education officers from donor-funded implementation units and international agencies
  • Social workers embedded within municipal and regional education departments
  • Master trainers and continuous professional development specialists in education
  • Curriculum developers focusing on social-emotional learning and child protection
  • Service managers and administrators
  • Directors and senior officials
  • Planning and policy officers

The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are encouraged, because participants learn a great deal from each other’s experience.

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Tick what your team needs to be able to do.

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School Mental Health and Psychosocial Support Service Delivery in Tbilisi Training Objectives

Upon successful completion of this School Mental Health and Psychosocial Support Service Delivery in Tbilisi Training, participants will be able to:

  • Establish institutional multi-tiered systems of support (MTSS) tailored to school environments
  • Design standard operating procedures for safe, confidential psychosocial referral pathways
  • Develop structured school-wide crisis intervention and psychological first aid action plans
  • Create early identification frameworks for common emotional and behavioural difficulties in pupils
  • Formulate institutional monitoring indicators to evaluate school-based mental health interventions
  • Coordinate multidisciplinary case management protocols between schools and community providers
  • Adapt international inter-agency psychosocial standards into domestic school inspection tools
  • Explain the main challenges facing their sector
  • Plan services that match demand and resources
  • Apply quality improvement methods

Each objective is practised during the programme through exercises, cases or group work, so that participants leave able to do it, not only to describe it.


Programme Contents and Structure

Your 4-day journey tap a day to see the sessions
    • Review of international guidelines: IASC MHPSS standards adapted for education
    • Principles of the Multi-Tiered System of Supports (MTSS) in school environments
    • Universal promotion (Tier 1): Integrating social-emotional wellbeing into classroom routines
    • Roles, boundaries, and statutory duties of school psychologists versus pedagogues
    • Institutional readiness assessments for mental health delivery in public schools
Full day-by-day contents

The programme runs over 4 days. Each day combines expert input, practical work and a closing workshop or case study:

  • First Day: Foundations of School-Based MHPSS and Multi-Tiered Frameworks
  • Second Day: Early Identification, Targeted Support, and Structured Protocols
  • Third Day: Referral Systems, Specialised Care, and Inter-Agency Coordination
  • Fourth Day: School Crisis Preparedness, Inspection, and Programme Monitoring

Full day-by-day contents

First Day | Foundations of School-Based MHPSS and Multi-Tiered Frameworks

  • Review of international guidelines: IASC MHPSS standards adapted for education
  • Principles of the Multi-Tiered System of Supports (MTSS) in school environments
  • Universal promotion (Tier 1): Integrating social-emotional wellbeing into classroom routines
  • Roles, boundaries, and statutory duties of school psychologists versus pedagogues
  • Institutional readiness assessments for mental health delivery in public schools

Workshop: Foundations of School-Based MHPSS and Multi-Tiered Frameworks: Applying It to Your Institution

Working in small groups, participants apply the day's methods to examples from their own institutions and agree practical next steps.

Second Day | Early Identification, Targeted Support, and Structured Protocols

  • Standardised screening tools and observation protocols for early identification
  • Targeted interventions (Tier 2): Small-group psychosocial support and resilience building
  • Developing individual support plans for students experiencing acute distress
  • Ethical considerations: Data protection, informed consent, and child safeguarding
  • Engaging parents and caregivers in school-based emotional wellbeing initiatives

Workshop: Early Identification, Targeted Support, and Structured Protocols: Applying It to Your Institution

Working in small groups, participants apply the day's methods to examples from their own institutions and agree practical next steps.

Third Day | Referral Systems, Specialised Care, and Inter-Agency Coordination

  • Mapping external community mental health, social care, and medical providers
  • Drafting Standard Operating Procedures (SOPs) for Tier 3 external referrals
  • Safe referral tracking: Ensuring confidentiality, continuity, and non-retraumatisation
  • Cross-sector case management: Coordinating education, health, and social services
  • Overcoming institutional barriers to referral access in rural and regional districts

Case Study: Referral Systems, Specialised Care, and Inter-Agency Coordination in Practice

Participants analyse a realistic case, compare the choices made with good practice and draw lessons they can use in their own setting.

Fourth Day | School Crisis Preparedness, Inspection, and Programme Monitoring

  • Institutional crisis response planning: Psychological First Aid (PFA) for schools
  • Managing critical incidents, bereavement, and community trauma within schools
  • Developing monitoring and evaluation frameworks for school MHPSS services
  • Designing quality criteria for regional education inspectorates and supervisory visits
  • Action planning: Drafting institutional rollout roadmaps for participant entities

Capstone Exercise: School Mental Health and Psychosocial Support Service Delivery in Tbilisi Action Plan for Your Institution

Participants bring the week together in an action plan for their own institution, with priorities, owners and first steps, and present it for feedback from peers and facilitators.


School Mental Health and Psychosocial Support Service Delivery in Tbilisi Training Methodology

The training employs an applied, adult-learning methodology grounded in practical institutional scenarios, comparative policy analysis, and group exercises.⁣​‌​‌​​‌​​‌‌​‌​‌‌​‌‌​​​‌‌​‌‌‌​​​‌​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​​‌⁣ Participants work with real standard operating procedures, referral matrices, and case studies reflecting public school realities in the region. Facilitators use guided workshops, structured peer review sessions, and simulation exercises to help delegates directly adapt crisis protocols, monitoring checklists, and multi-tiered intervention models to their domestic institutional mandates.

The programme combines:

  • Expert-led sessions on current practice
  • Regional and international case studies
  • Group work and practical exercises
  • Simulations and role plays where relevant
  • Discussion of participants' own challenges
  • Peer learning across institutions and countries
  • Practical tools and templates to take back to work
  • Daily reflection and action planning

Before the programme, a short pre-assessment helps the facilitators understand each participant’s role and priorities, so that examples and exercises can be adjusted to the group. Each day ends with a short reflection in which participants note what they will apply at work.

  1. Collect
  2. Clean
  3. Store
  4. Analyse
  5. Decide
From data to decisionsThis programme works through: Clean, Analyse, Decide (highlighted).Decisions are only as good as the weakest step, which is often cleaning and quality checks.

Expected Outcomes

Upon completion of this School Mental Health and Psychosocial Support Service Delivery in Tbilisi Training, participants will be able to:

  • Institutional capacity to operationalise tiered school psychosocial delivery systems
  • Clear, context-specific standard operating procedures for student referrals
  • Operational crisis intervention protocols compliant with Psychological First Aid principles
  • Robust data-protection and consent procedures for pupil psychosocial documentation
  • Standardised inspection and monitoring checklists for regional education authorities
  • Strengthened coordination mechanisms linking schools with local healthcare providers
  • Plan services to meet demand
  • Improve quality against standards

Participants leave with a personal action plan and practical tools they can use in their institution from the first week back. Institutions that send several participants can use the programme to agree shared methods and templates across teams, which makes improvements easier to sustain.

Plan your team's places

£2,250 per participant · invoice and bank transfer · groups of 5 or more receive a discount

1participant(s)
£2,250at the standard fee

Registration closes in 69 days (16 Jan 2027)


Institutional Application of School Mental Health and Psychosocial Support Service Delivery in Tbilisi Training

This programme supports organisations in strengthening:

  • Service planning
  • Quality management
  • Workforce management
  • Data use
  • Partnerships

Participants return with practical tools to improve:

  • Service plans
  • Quality reviews
  • Workforce plans
  • Performance reports
  • Supply planning

The programme is built so that learning moves from the classroom into the institution. Participants work on their own processes and documents where possible, and leave with an action plan that their managers can review and support.


Regional Relevance & Application

Europe

European institutions apply health, education and social services within detailed regulatory frameworks and reform agendas. Participants from Europe can compare their practice with colleagues from other regions and test how established methods work under different conditions.

Africa

Across Africa, ministries, agencies and project teams working in health, education and social services increasingly operate alongside donor-financed programmes that expect clear systems and evidence. The programme helps participants adapt good practice to the institutions and resources they work with.

Middle East

In the Middle East, national development strategies and diversification plans place growing demands on health, education and social services. Participants explore how to build the capability these plans need inside public bodies and companies.

Asia

Institutions across Asia combine rapid growth with ambitious modernisation programmes. Participants from Asia can share their experience of scaling systems quickly and learn from approaches used elsewhere.

Pacific

Small island and Pacific states face particular constraints of size, distance and capacity. The programme highlights practical, proportionate approaches to health, education and social services that suit smaller institutions.

Holding the programme in Tbilisi, Georgia brings participants together away from their daily pressures, so they can compare how health, education and social services is handled in different settings. The same programme can also be delivered in-house for one institution, in its own country or online, with cases taken from its current work.


Host Country Profile – Georgia

Programmes, Workshops, Exposures, Training Courses in Tbilisi, Georgia by Risalat Consultants International

Studying away from their own country gives participants time to focus, a fresh view of their own institution and the chance to build a network with colleagues from other countries.


School Mental Health and Psychosocial Support Service Delivery in Tbilisi Training Deliverables

Participants receive support before, during and after the programme, so that preparation, learning and follow-up form one continuous experience.

Before the Programme

  • Participant Pre-Assessment
  • School Mental Health and Psychosocial Support Service Delivery in Tbilisi Readiness Assessment
  • School Mental Health and Psychosocial Support Service Delivery in Tbilisi Resource Pack
  • Preparatory Reading Materials
  • Complimentary Visa Support & Advisory

During the Programme

  • Airport Pickup & Welcome Assistance
  • Accommodation with Breakfast
  • Welcome Networking Dinner
  • Risalat Training Kit (Bag, Bottle, Mug, T-Shirt, Cap, Passport Cover, Pens, Notebook, Magnet & Keychain)
  • Comprehensive School Mental Health and Psychosocial Support Service Delivery in Tbilisi Training Manual
  • Service Planning Template
  • Quality Improvement Plan Template
  • Workforce Planning Template
  • Performance Dashboard Template
  • Practical Workshops & Simulations
  • Group Discussions & Peer Learning
  • Daily Lunch and Refreshments
  • Full Access to Training Venue Facilities
  • Mini Pad / Tablet with Digital Learning Materials
  • Field Visit (where applicable)
  • Entertaining City Tour

After the Programme

  • Certificate of Completion
  • Risalat Programme Participation Recognition Award
  • Post-Training Reference Materials
  • Service Review Checklist
  • Improvement Tracking Sheet
  • Post-Training Support & Follow-Up Guidance
  • Programme Report

Institutions can also request a tailored in-house version of this programme, delivered at their premises or online. Request a proposal.


Common Challenges in School Mental Health and Psychosocial Support Service Delivery in Tbilisi, And How This Training Helps

How can institutions plan and manage services to meet demand?

The programme addresses this directly on the first day (Foundations of School-Based MHPSS and Multi-Tiered Frameworks), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions improve quality against standards?

The programme addresses this directly on the second day (Early Identification, Targeted Support, and Structured Protocols), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions manage staff and resources effectively?

The programme addresses this directly on the third day (Referral Systems, Specialised Care, and Inter-Agency Coordination), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions use data to guide decisions?

The programme addresses this directly on the fourth day (School Crisis Preparedness, Inspection, and Programme Monitoring), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions work with communities and partners?

The programme addresses this directly on the first day (Foundations of School-Based MHPSS and Multi-Tiered Frameworks), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.


Frequently Asked Questions

When and where does the School Mental Health and Psychosocial Support Service Delivery in Tbilisi programme take place?

It runs from 15 Feb 2027 to 18 Feb 2027, in Tbilisi, Georgia. The registration deadline is shown at the top of this page.

Who should attend?

The programme is designed for school psychologists working in primary and secondary educational institutions, ministry of Education and Science coordinators managing psychosocial portfolios, regional education inspectors responsible for school quality and compliance, heads of school psychosocial support units and institutional counselling departments, and others who want practical skills in health, education and social services.

Will I receive a certificate?

Yes. Participants who complete the programme receive a Certificate of Completion from Risalat Consultants International.

Can this programme be delivered for our institution only?

Yes. We can deliver a tailored in-house version at your premises, in another city or online, built around your own cases. Use the proposal request on this page.

Do I need prior experience in health, education and social services?

No specialist background is required beyond experience in a related role. A short pre-assessment helps the facilitators adapt the sessions to the group.

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Why Tbilisi for this programme

Tbilisi is known for public service halls and anti-corruption reforms, and has easy visas for many countries.

The School Mental Health and Psychosocial Support Service Delivery in Tbilisi programme in February 2027 brings together officials and professionals from across the Caucasus region and beyond. Sessions combine short inputs, case studies and group work on participants' own files, and the city's institutions can be added as a study visit on request.

Getting there: Tbilisi International (TBS).

Check whether you need a visa with the free Visa Checker, and ask for an invitation letter once you are registered.

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