Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman

Programme Overview

Primary healthcare delivery requires structured governance, robust verification mechanisms, and standard clinical guidelines to reach underserved communities effectively.⁣​‌​‌​​‌​​‌‌​‌​‌‌​‌‌​‌‌‌​​​‌‌​‌‌‌​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​​‌⁣ In fragile and developing health systems, the operationalisation of an Essential Package of Health Services (EPHS) depends heavily on well-trained administrative and technical leadership. This five-day executive training course in Amman equips health sector leaders to structure, implement, and monitor basic healthcare provision across diverse facility levels, from community health posts to district-level referral hospitals.

Participants explore practical frameworks for managing service contracts, designing clinical supervisory verification checklists, and conducting clinical quality audits. The programme addresses operational hurdles, including supply chain bottlenecks, workforce distribution challenges, and rural service delivery constraints. By examining international standards and field-proven practices, attendees learn to establish clinical audit cycles that measure adherence to clinical protocols, improve patient safety, and promote transparent reporting within public sector and donor-financed health operations.

Delivered through interactive discussions and technical exercises, the curriculum examines real-world governance arrangements, performance-based verification models, and routine supervisory tools. Participants analyse standard approaches for evaluating service contracts, auditing commodity distribution, and verifying facility performance indicators. By the conclusion of the programme, public health officers and project teams will possess the tools necessary to safeguard service quality, improve clinical compliance, and strengthen routine accountability within health systems.

The expansion of government-led health reform programmes, including large-scale initiatives such as the Damal Caafimaad project, requires robust oversight mechanisms to ensure contracted primary healthcare services achieve defined clinical and coverage standards.⁣​‌​‌​​‌​​‌‌​‌​‌‌​‌‌​‌‌‌​​​‌‌​‌‌‌​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​​‌⁣ With multilateral development banks and international partners funding nationwide packages of health services in fragile settings, health ministries require direct capability to audit clinical quality, track essential pharmaceuticals, and verify service delivery data independently to safeguard public investment and improve population health outcomes.

Delivered by Risalat Consultants International in Amman, Jordan, it combines expert-led sessions, real cases and group work, so that participants can apply what they learn in their own institution.

The Programme Strengthens Institutional Capability

• Core components and tier architecture of the Essential Package of Health Services (EPHS)
• Service-level agreement models and performance-based contracting in primary healthcare
• Defining standard input, output, and outcome indicators for contracted health providers
• Roles and responsibilities of Federal and State health authorities in contract oversight
• Practical exercise: Reviewing service delivery contracts against national EPHS standards
• Operational structures and resource requirements for rural health posts and health centres
• Task-shifting strategies and supervision mechanisms for auxiliary health workers
• Community engagement and grievance redress mechanisms at primary care facilities
• Fraud risk assessment and fraud risk registers
• Design and testing of internal controls
• The Three Lines model and the role of oversight
• Audit planning, evidence and documentation

It is designed for health service managers from Federal and State Ministries of Health, clinical quality auditors and public health facility inspectors, project coordinators and specialists working on the Damal Caafimaad project and others who want practical, current skills in fraud, audit and internal control.

The Growing Importance of Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman

Public bodies and donor-financed projects are expected to show that funds are used for their intended purpose. Auditors, oversight bodies and financiers increasingly look beyond the financial statements to the controls, records and behaviours behind them.

Fraud and control weaknesses rarely come from one failure. They grow where roles are unclear, records are incomplete and warning signs are not followed up. Teams that understand how fraud happens, and how controls stop it, protect both their institution and the people it serves.

Organisations increasingly require professionals capable of:

• Identify and rate fraud and control risks in their own processes
• Design controls that are proportionate and testable
• Gather and document reliable audit evidence
• Recognise red flags early and escalate them correctly
• Turn findings into practical, agreed actions

Strong fraud, audit and internal control systems help organisations:

• Reduce losses and ineligible expenditure
• Pass external audits with fewer findings
• Strengthen trust with financiers and citizens
• Respond to allegations in a fair and documented way

This Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman programme brings these elements together in a practical format, so that participants understand not only what good practice looks like but also how to introduce it in their own setting, with the people and resources they have.

Who Should Attend This Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Training?

This programme is designed for:

• Health service managers from Federal and State Ministries of Health
• Clinical quality auditors and public health facility inspectors
• Project coordinators and specialists working on the Damal Caafimaad project
• Project Implementation Unit (PIU) technical staff on donor-financed health investments
• District and regional health officers responsible for primary care oversight
• Primary healthcare directors managing Essential Package of Health Services delivery
• Health procurement and supply chain verification officers
• Monitoring and evaluation specialists supporting health service contracts
• Internal auditors and audit managers
• Finance managers and accountants
• Compliance and risk officers
• Procurement officers and managers

The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are encouraged, because participants learn a great deal from each other’s experience.

Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Training Objectives

Upon successful completion of this Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Training, participants will be able to:

• Contract and manage Essential Package of Health Services (EPHS) components across primary care levels
• Design rigorous supervisory verification checklists for routine clinical and administrative inspections
• Establish clinical quality audit protocols aligned with international standards and national treatment guidelines
• Manage rural health post and primary health unit operations in hard-to-reach settings
• Implement clinic-level supply chain verification protocols to prevent stockouts of tracer commodities
• Apply quantitative and qualitative verification methods to evaluate non-governmental service provider performance
• Develop action plans to institutionalise clinical governance, patient safety, and data quality across primary care networks
• Explain how and why fraud happens, using recognised fraud risk models
• Carry out a fraud and control risk assessment for a real process
• Map controls to risks using the Three Lines model

Each objective is practised during the programme through exercises, cases or group work, so that participants leave able to do it, not only to describe it.

Programme Contents and Structure

Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Training Methodology

The training methodology combines structured technical presentations with practical group work, case studies, and simulation exercises.⁣​‌​‌​​‌​​‌‌​‌​‌‌​‌‌​‌‌‌​​​‌‌​‌‌‌​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​​‌⁣ Participants analyse standard audit tools, evaluate anonymised health facility data, and draft inspection checklists applicable to their administrative jurisdictions. Peer learning is prioritised through structured exchanges between Federal and State officials, enabling participants to benchmark practices against internationally recognised quality management models in primary healthcare.

The programme combines:

• Expert-led sessions on current practice
• Regional and international case studies
• Group work and practical exercises
• Simulations and role plays where relevant
• Discussion of participants' own challenges
• Peer learning across institutions and countries
• Practical tools and templates to take back to work
• Daily reflection and action planning

Before the programme, a short pre-assessment helps the facilitators understand each participant’s role and priorities, so that examples and exercises can be adjusted to the group. Each day ends with a short reflection in which participants note what they will apply at work.

Expected Outcomes

Upon completion of this Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Training, participants will be able to:

• Demonstrated ability to structure and oversee EPHS service contracts with health delivery partners
• Proficiency in developing and implementing objective clinical supervision checklists
• Competence in executing end-to-end clinical quality audits across primary care facilities
• Enhanced skill in verifying facility-level pharmaceutical stock balances and supply chain integrity
• Capacity to identify data discrepancies between primary clinical registers and aggregate health reports
• Completed institutional action plan to strengthen supportive supervision and quality governance
• Assess fraud and control risks in their own processes
• Design and test proportionate controls

Participants leave with a personal action plan and practical tools they can use in their institution from the first week back. Institutions that send several participants can use the programme to agree shared methods and templates across teams, which makes improvements easier to sustain.

Institutional Application of Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Training

This programme supports organisations in strengthening:

• Fraud and corruption risk management
• Internal control frameworks
• Audit and oversight arrangements
• Follow-up of audit findings
• Integrity and reporting channels

Participants return with practical tools to improve:

• Risk registers and control maps
• Audit planning and testing
• Evidence and documentation
• Reporting to management and boards
• Prevention of ineligible expenditure

The programme is built so that learning moves from the classroom into the institution. Participants work on their own processes and documents where possible, and leave with an action plan that their managers can review and support.

Regional Relevance & Application

Europe

European institutions apply fraud, audit and internal control within detailed regulatory frameworks and reform agendas. Participants from Europe can compare their practice with colleagues from other regions and test how established methods work under different conditions.

Africa

Across Africa, ministries, agencies and project teams working in fraud, audit and internal control increasingly operate alongside donor-financed programmes that expect clear systems and evidence. The programme helps participants adapt good practice to the institutions and resources they work with.

Middle East

In the Middle East, national development strategies and diversification plans place growing demands on fraud, audit and internal control. Participants explore how to build the capability these plans need inside public bodies and companies.

Asia

Institutions across Asia combine rapid growth with ambitious modernisation programmes. Participants from Asia can share their experience of scaling systems quickly and learn from approaches used elsewhere.

Pacific

Small island and Pacific states face particular constraints of size, distance and capacity. The programme highlights practical, proportionate approaches to fraud, audit and internal control that suit smaller institutions.

Holding the programme in Amman, Jordan brings participants together away from their daily pressures, so they can compare how fraud, audit and internal control is handled in different settings. The same programme can also be delivered in-house for one institution, in its own country or online, with cases taken from its current work.

Host Country Profile – Jordan

Programmes, Workshops, Exposures, Training Courses in Amman, Jordan by Risalat Consultants International

Studying away from their own country gives participants time to focus, a fresh view of their own institution and the chance to build a network with colleagues from other countries.

Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Training Deliverables

Participants receive support before, during and after the programme, so that preparation, learning and follow-up form one continuous experience.

Before the Programme

• Participant Pre-Assessment
• Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Readiness Assessment
• Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Resource Pack
• Preparatory Reading Materials
• Complimentary Visa Support & Advisory

During the Programme

• Airport Pickup & Welcome Assistance
• Accommodation with Breakfast
• Welcome Networking Dinner
• Risalat Training Kit (Bag, Bottle, Mug, T-Shirt, Cap, Passport Cover, Pens, Notebook, Magnet & Keychain)
• Comprehensive Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman Training Manual
• Fraud Risk Register Template
• Control Mapping Matrix
• Audit Evidence Checklist
• Findings and Follow-up Tracker
• Practical Workshops & Simulations
• Group Discussions & Peer Learning
• Daily Lunch and Refreshments
• Full Access to Training Venue Facilities
• Mini Pad / Tablet with Digital Learning Materials
• Field Visit (where applicable)
• Entertaining City Tour

After the Programme

• Certificate of Completion
• Risalat Programme Participation Recognition Award
• Post-Training Reference Materials
• Fraud Risk Self-Assessment Guide
• Control Testing Checklist
• Post-Training Support & Follow-Up Guidance
• Programme Report

Institutions can also request a tailored in-house version of this programme, delivered at their premises or online. Request a proposal.

Common Challenges in Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman, And How This Training Helps

How can institutions identify and rate fraud and control risks in their own processes?

The programme addresses this directly on the first day (Day 1: Essential Package of Health Services Frameworks and Contracting), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions design controls that are proportionate and testable?

The programme addresses this directly on the second day (Day 2: Rural Facility Operations and Health Post Governance), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions gather and document reliable audit evidence?

The programme addresses this directly on the third day (Day 3: Clinical Quality Auditing and Patient Safety), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions recognise red flags early and escalate them correctly?

The programme addresses this directly on the fourth day (Day 4: Supervisory Verification and Data Quality Management), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions turn findings into practical, agreed actions?

The programme addresses this directly on the fifth day (Day 5: Clinic-Level Supply Chain Verification and Institutional Action Planning), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

Frequently Asked Questions

When and where does the Primary Healthcare Service Package Delivery and Clinical Quality Auditing in Amman programme take place?

It runs from 3 May 2027 to 7 May 2027, in Amman, Jordan. The registration deadline is shown at the top of this page.

Who should attend?

The programme is designed for health service managers from Federal and State Ministries of Health, clinical quality auditors and public health facility inspectors, project coordinators and specialists working on the Damal Caafimaad project, project Implementation Unit (PIU) technical staff on donor-financed health investments, and others who want practical skills in fraud, audit and internal control.

Will I receive a certificate?

Yes. Participants who complete the programme receive a Certificate of Completion from Risalat Consultants International.

Can this programme be delivered for our institution only?

Yes. We can deliver a tailored in-house version at your premises, in another city or online, built around your own cases. Use the proposal request on this page.

Do I need prior experience in fraud, audit and internal control?

No specialist background is required beyond experience in a related role. A short pre-assessment helps the facilitators adapt the sessions to the group.

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