5-day programme

Digital Government and Citizen e-Services Training in Amman

Dates14–18 Jun 2027

LocationAmman, Jordan

VenueShared on registration

Key facts

Dates: 14–18 Jun 2027 (5 days)
Where: Amman, Jordan
Fee per participant: £2,350 (GBP)
Payment: By invoice and bank transfer
Registration closes: 15 May 2027
Certificate: Certificate of completion
In-house option: Run it for your team, on your dates

On this page 15 sections

Programme Overview

This programme gives officials and project teams the practical methods of digital government and citizen e-services, built around real cases from public institutions and donor-financed projects.

Digital services, data and new technologies are changing how institutions work and how citizens are served. Done well, they make services faster, cheaper and more transparent; done badly, they waste money and expose data to risk.

It is designed for participants from Iraq, Jordan, Lebanon, Palestine, Yemen and colleagues from other countries facing the same challenges.

Delivered by Risalat Consultants International in Amman, Jordan, it combines expert-led sessions, real cases and group work, so that participants can apply what they learn in their own institution.

The Programme Strengthens Institutional Capability

Digital government trends and lessons
Linking technology to service goals
Digital maturity assessment
Roles and governance
Case discussion: a digital project that worked
Data ownership and stewardship
Data quality dimensions and checks
Data protection principles
Digital strategy and transformation planning
Data governance and data quality
Data analysis and visualisation
Cybersecurity basics and risk management

It is designed for ICT managers and officers, digital transformation leads, data analysts and statisticians and others who want practical, current skills in digital government, data and technology.

The procurement cyclePlanSpecifyTenderEvaluateAwardManage

The procurement cycleThis programme works through: Plan, Tender, Award, Manage (highlighted).Most contract problems are set up early, in planning and specifications, so the cycle is managed as one chain.

The Growing Importance of Digital Government and Citizen e-Services

Institutions need people who can plan digital change, manage data responsibly, protect systems and use evidence from data in decisions. These skills are now expected across all functions, not only in IT.

Organisations increasingly require professionals capable of:

Plan digital initiatives that solve real problems
Manage data quality, protection and sharing
Analyse data and present it clearly
Manage cyber and technology risks
Lead people through digital change

Strong digital government, data and technology systems help organisations:

Deliver faster and more accessible services
Make better use of data in decisions
Protect systems and personal data
Get value from technology investments

This Digital Government and Citizen e-Services programme brings these elements together in a practical format, so that participants understand not only what good practice looks like but also how to introduce it in their own setting, with the people and resources they have.

Who Should Attend This Digital Government and Citizen e-Services Training?

This programme is designed for:

ICT managers and officers
Digital transformation leads
Data analysts and statisticians
Information security officers
Policy and planning officers
Project and programme managers
Service delivery managers
Records and information managers
Procurement staff buying technology
Directors leading change

The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are encouraged, because participants learn a great deal from each other’s experience.

Check the fit for your team

Tick what your team needs to be able to do.

Explain the main trends in digital government and data use Plan a digital initiative linked to service goals Apply data governance and quality principles Analyse and visualise data for decision makers Identify and manage cyber and technology risks Apply responsible practice when using AI and automation

Tick the items that apply

Digital Government and Citizen e-Services Training Objectives

Upon successful completion of this Digital Government and Citizen e-Services Training, participants will be able to:

Explain the main trends in digital government and data use
Plan a digital initiative linked to service goals
Apply data governance and quality principles
Analyse and visualise data for decision makers
Identify and manage cyber and technology risks
Apply responsible practice when using AI and automation
Plan the procurement and management of technology
Lead people through digital change
Prepare a digital action plan for their institution

Each objective is practised during the programme through exercises, cases or group work, so that participants leave able to do it, not only to describe it.

Programme Contents and Structure

Your 5-day journey tap a day to see the sessions

- Digital government trends and lessons
- Linking technology to service goals
- Digital maturity assessment
- Roles and governance
- Case discussion: a digital project that worked
- Data ownership and stewardship
- Data quality dimensions and checks
- Data protection principles
- Data sharing and interoperability
- Exercise: data inventory for your unit
- From data to insight
- Visualisation and dashboards
- Automation and AI use cases
- Responsible and safe use of AI
- Exercise: dashboard for a decision
- Cyber risks and basic controls
- Incident response
- Buying and managing technology
- Vendor and contract management
- Case study: a security incident
- Change management for digital projects
- Skills and roles for the future
- Measuring digital results
- Sustaining systems after launch
- Personal action plan for your institution

Full day-by-day contents

The programme runs over 5 days. Each day combines expert input, practical work and a closing workshop or case study:

First Day: Digital change and strategy
Second Day: Data governance and quality
Third Day: Data analysis and AI
Fourth Day: Security and technology management
Fifth Day: Leading change and action planning

Full day-by-day contents

First Day | Digital change and strategy

Digital government trends and lessons
Linking technology to service goals
Digital maturity assessment
Roles and governance
Case discussion: a digital project that worked

Workshop: Digital change and strategy: Applying It to Your Institution

Working in small groups, participants apply the day's methods to examples from their own institutions and agree practical next steps.

Second Day | Data governance and quality

Data ownership and stewardship
Data quality dimensions and checks
Data protection principles
Data sharing and interoperability
Exercise: data inventory for your unit

Workshop: Data governance and quality: Applying It to Your Institution

Working in small groups, participants apply the day's methods to examples from their own institutions and agree practical next steps.

Third Day | Data analysis and AI

From data to insight
Visualisation and dashboards
Automation and AI use cases
Responsible and safe use of AI
Exercise: dashboard for a decision

Case Study: Data analysis and AI in Practice

Participants analyse a realistic case, compare the choices made with good practice and draw lessons they can use in their own setting.

Fourth Day | Security and technology management

Cyber risks and basic controls
Incident response
Buying and managing technology
Vendor and contract management
Case study: a security incident

Workshop: Security and technology management: Applying It to Your Institution

Working in small groups, participants apply the day's methods to examples from their own institutions and agree practical next steps.

Fifth Day | Leading change and action planning

Change management for digital projects
Skills and roles for the future
Measuring digital results
Sustaining systems after launch
Personal action plan for your institution

Capstone Exercise: Digital Government and Citizen e-Services Action Plan for Your Institution

Participants bring the week together in an action plan for their own institution, with priorities, owners and first steps, and present it for feedback from peers and facilitators.

Digital Government and Citizen e-Services Training Methodology

The programme is practical and participatory. Expert facilitators introduce concepts and current practice, and participants apply them straight away through discussion, exercises and work on real cases.

The programme combines:

Expert-led sessions on current practice
Regional and international case studies
Group work and practical exercises
Simulations and role plays where relevant
Discussion of participants' own challenges
Peer learning across institutions and countries
Practical tools and templates to take back to work
Daily reflection and action planning

Before the programme, a short pre-assessment helps the facilitators understand each participant’s role and priorities, so that examples and exercises can be adjusted to the group. Each day ends with a short reflection in which participants note what they will apply at work.

Collect
Clean
Store
Analyse
Decide

From data to decisionsThis programme works through: Clean, Analyse, Decide (highlighted).Decisions are only as good as the weakest step, which is often cleaning and quality checks.

Expected Outcomes

Upon completion of this Digital Government and Citizen e-Services Training, participants will be able to:

Plan digital initiatives linked to service goals
Apply data governance and quality principles
Analyse and present data clearly
Manage cyber and technology risks
Use AI and automation responsibly
Lead digital change in their institution

Participants leave with a personal action plan and practical tools they can use in their institution from the first week back. Institutions that send several participants can use the programme to agree shared methods and templates across teams, which makes improvements easier to sustain.

Plan your team's places

£2,350 per participant · invoice and bank transfer · groups of 5 or more receive a discount

1participant(s)

£2,350at the standard fee

Registration closes in 190 days (15 May 2027)

Institutional Application of Digital Government and Citizen e-Services Training

This programme supports organisations in strengthening:

Digital strategy
Data governance
Data-driven decisions
Cybersecurity
Technology management

Participants return with practical tools to improve:

Data inventories
Dashboards
Risk registers
Technology procurement
Change plans

The programme is built so that learning moves from the classroom into the institution. Participants work on their own processes and documents where possible, and leave with an action plan that their managers can review and support.

Regional Relevance & Application

Europe

European institutions apply digital government, data and technology within detailed regulatory frameworks and reform agendas. Participants from Europe can compare their practice with colleagues from other regions and test how established methods work under different conditions.

Africa

Across Africa, ministries, agencies and project teams working in digital government, data and technology increasingly operate alongside donor-financed programmes that expect clear systems and evidence. The programme helps participants adapt good practice to the institutions and resources they work with.

Middle East

In the Middle East, national development strategies and diversification plans place growing demands on digital government, data and technology. Participants explore how to build the capability these plans need inside public bodies and companies.

Asia

Institutions across Asia combine rapid growth with ambitious modernisation programmes. Participants from Asia can share their experience of scaling systems quickly and learn from approaches used elsewhere.

Pacific

Small island and Pacific states face particular constraints of size, distance and capacity. The programme highlights practical, proportionate approaches to digital government, data and technology that suit smaller institutions.

Holding the programme in Amman, Jordan brings participants together away from their daily pressures, so they can compare how digital government, data and technology is handled in different settings. The same programme can also be delivered in-house for one institution, in its own country or online, with cases taken from its current work.

Host Country Profile – Jordan

Programmes, Workshops, Exposures, Training Courses in Amman, Jordan by Risalat Consultants International

Studying away from their own country gives participants time to focus, a fresh view of their own institution and the chance to build a network with colleagues from other countries.

Digital Government and Citizen e-Services Training Deliverables

Participants receive support before, during and after the programme, so that preparation, learning and follow-up form one continuous experience.

Before the Programme

Participant Pre-Assessment
Digital Government and Citizen e-Services Readiness Assessment
Digital Government and Citizen e-Services Resource Pack
Preparatory Reading Materials
Complimentary Visa Support & Advisory

During the Programme

Airport Pickup & Welcome Assistance
Accommodation with Breakfast
Welcome Networking Dinner
Risalat Training Kit (Bag, Bottle, Mug, T-Shirt, Cap, Passport Cover, Pens, Notebook, Magnet & Keychain)
Comprehensive Digital Government and Citizen e-Services Training Manual
Digital Maturity Checklist
Data Inventory Template
Dashboard Planning Template
Technology Risk Register
Practical Workshops & Simulations
Group Discussions & Peer Learning
Daily Lunch and Refreshments
Full Access to Training Venue Facilities
Mini Pad / Tablet with Digital Learning Materials
Field Visit (where applicable)
Entertaining City Tour

After the Programme

Certificate of Completion
Risalat Programme Participation Recognition Award
Post-Training Reference Materials
Data Governance Self-Assessment
Digital Project Review Checklist
Post-Training Support & Follow-Up Guidance
Programme Report

Institutions can also request a tailored in-house version of this programme, delivered at their premises or online. Request a proposal.

Common Challenges in Digital Government and Citizen e-Services, And How This Training Helps

How can institutions plan digital initiatives that solve real problems?

The programme addresses this directly on the first day (Digital change and strategy), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions manage data quality, protection and sharing?

The programme addresses this directly on the second day (Data governance and quality), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions analyse data and present it clearly?

The programme addresses this directly on the third day (Data analysis and AI), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions manage cyber and technology risks?

The programme addresses this directly on the fourth day (Security and technology management), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions lead people through digital change?

The programme addresses this directly on the fifth day (Leading change and action planning), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

Frequently Asked Questions

When and where does the Digital Government and Citizen e-Services programme take place?

It runs from 14 Jun 2027 to 18 Jun 2027, in Amman, Jordan. The registration deadline is shown at the top of this page.

Who should attend?

The programme is designed for ICT managers and officers, digital transformation leads, data analysts and statisticians, information security officers, and others who want practical skills in digital government, data and technology.

Will I receive a certificate?

Yes. Participants who complete the programme receive a Certificate of Completion from Risalat Consultants International.

Can this programme be delivered for our institution only?

Yes. We can deliver a tailored in-house version at your premises, in another city or online, built around your own cases. Use the proposal request on this page.

Do I need prior experience in digital government, data and technology?

No specialist background is required beyond experience in a related role. A short pre-assessment helps the facilitators adapt the sessions to the group.

Training courses in Amman

Why Amman for this programme

Amman is a calm base for Middle East delegations and humanitarian topics.

The Digital Government and Citizen e-Services Training in Amman programme in June 2027 brings together officials and professionals from across the Middle East region and beyond. Sessions combine short inputs, case studies and group work on participants' own files, and the city's institutions can be added as a study visit on request.

Getting there: Queen Alia (AMM).

Check whether you need a visa with the free Visa Checker, and ask for an invitation letter once you are registered.

The same topic in other cities

Other programmes in Amman

Read and try before you register

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More options

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Visa, refund and transfer terms

Invitation letter: issued after full payment, or for participants sponsored by a government, development partner or company on receipt of an official nomination letter and a payment commitment (for example a purchase order).
Visa refused: send us the refusal letter and choose a refund (minus a £1500 administration fee), a free transfer to another date or city, or online attendance.
Visa granted but not attending: no refund; the place can be transferred to a colleague or to another date free of charge.
The letter covers the programme dates only, does not cover travel, accommodation or living costs unless your package says so, and does not guarantee a visa. Every letter carries a code that embassies can check on our website.

Discount plans & cancellation policy

DISCOUNT PLANS

Standard fees stated on the website apply to all individual applicants. You Shall qualify for the discount if you register as a group. The group should consist of at least three people or more that are willing to attend the same training program/workshop. The discount rates are offered on case-by-case basis. To get detailed information and individualized offer please get in touch with one of our country/regional offices.

If you and/or your organization are members of Risalat Club, you will be entitled to special discounted rates, exclusive offers, and preferential terms. To get a detailed offer please contact one of our country offices mentioning your unique 8-digit membership number (in the format of RCM********).

Scholarships and Fee Waivers

Available Scholarships and Fee Waiver Opportunities will be announced on our Website’s News Page and Risalat Social Media. We offer a limited number of Scholarships for selected programs within the scope of CSR.

Please consider that sponsored places are oftentimes very limited and highly competitive. Award criteria will be published for each program separately once the call for application opens.

REFUND AND CANCELLATION

For Individual Registrations and Group Registrations on Standard Training Programs/Workshops

Risalat has amended its refund policy that was in effect till 11 December 2018. For registrations and payments made from this date onwards, refunds are no longer possible. Such a decision is driven by below circumstances:

Risalat is committed to maintaining top-notch quality of its training programs/workshops. Although the demand is high, we can only offer very limited places for each batch. Unless there is an exceptional situation, we cannot accept any new registrations after the deadline as we dedicate plenty of time to thorough preparation to meet the individual needs of registered delegates. Thus, any cancellation after the date will result in an idle place on the program.
According to the policy that was in effect till 11 December 2018, the participant was charged at least 50% of the full payment in case of the cancellation. Therefore, many of our clients and partners have been requesting for preferential terms for registration resubmissions and the option of rescheduling instead of cancellation.

From 11 December 2018, the participants are offered the following options:

Each participant is allowed to reschedule the training program dates up to a maximum of 3 times at zero charge within 1 calendar year from the date of registration. This offer is valid as long as the participant reschedules for the same program in the same location or in a different location but same price range.
The organization is allowed to change or replace sponsored participants at no charge as well within one calendar year from the date of registration. An extension of this period can be granted in special circumstances.
The organization can replace the sponsored participant while changing the program of choice as well. As long as the programs are priced at the same level.

Please note, that above offers are valid only if the participant/organization submits the relevant request to Risalat at least 7 Working days prior to the program start dates. Otherwise, the individual/organization will only be entitled to an exclusive discount voucher for registration resubmission in the future (should there be any).

For Exclusive Group Registrations and Custom-Made Programs

Risalat administers dozens of custom-made programs that can be designed and developed based on the clients’ individual requests and requirements. In case if you have registered for tailor-made training course or you have requested exclusive group training, you:

Shall be entitled to get a refund up to 50% of the total amount paid, if the request for cancellation is submitted at least 30 working days before intended program start date
Shall be entitled to get a refund of up to 25% of the total amount paid, if the request for cancellation is submitted at least 20 working days before intended program start date
In case if there are less than 20 working days remaining before the intended program start date, you shall not be entitled to any refund. In such situation, you can only receive an exclusive discount voucher for future registration resubmissions (should there be any)
You can reschedule the dates of exclusive group training or custom-made program for free up to 3 times within a year from the date of payment. This offer is valid only in case if you submit the request for rescheduling at least 10 working days before the intended start date of the program.

NB: All last-minute cancellations are treated as no show and are not eligible for refund.

Why Amman for this programme

Amman is a calm base for Middle East delegations and humanitarian topics.

Getting there: Queen Alia (AMM).

Check whether you need a visa with the free Visa Checker, and ask for an invitation letter once you are registered.

The same topic in other cities

Other programmes in Amman

TopicsCybersecurity Data, AI and analytics Digital government Governance and anti-corruption Public procurement

Fee per participant£2,350Register →