Contracting Primary Care Networks and Essential Health Service Packages in Amman

Programme Overview

This five-day professional training programme equips public health planners, procurement specialists, and contract administrators with operational methods to commission and manage primary healthcare services through non-state providers.⁣​‌​‌​​‌​​‌‌​‌‌​​​‌‌‌​​​‌​‌‌​​‌‌‌​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​‌​⁣ Governments facing structural capacity constraints increasingly utilise performance-based contracts to expand healthcare coverage. Delivered in Amman, Jordan, this course provides participants with actionable tools to formulate commissioning strategies, construct legally robust service agreements, and align essential health service packages with public health priorities in challenging environments.

Delegates will examine administrative and legal frameworks governing partnerships between health ministries and non-state health service providers, including international and national non-governmental organisations. The curriculum covers the translation of national essential healthcare service priorities into contractually enforceable specifications. Participants analyse practical payment mechanisms, key performance indicators, risk-sharing provisions, and output-linked disbursements used widely by multilateral development banks and United Nations agencies in fragile and conflict-affected settings.

The final stages of the programme concentrate on contract oversight, independent verification, and remote quality monitoring. Attendees evaluate clinical verification protocols, data assurance techniques, and supervisory systems designed to safeguard service continuity and public financial accountability. By reviewing established international standards and procurement guidelines, participants gain the technical expertise required to administer high-value health service contracts, manage disputes professionally, and ensure that primary health facilities provide safe, equitable, and verifiable care.

Institutional capacity for commissioning and contract oversight has become critical as public authorities implement large-scale health sector operations, including the US$100m Improving Healthcare Services in Somalia Project (Damal Caafimaad).⁣​‌​‌​​‌​​‌‌​‌‌​​​‌‌‌​​​‌​‌‌​​‌‌‌​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​‌​⁣ Public health institutions must transition from traditional administrative budgets to output-based commissioning models financed through multilateral facilities. Building immediate competence in contract drafting, clinical verification, and remote facility monitoring is vital for government teams to enforce accountability, ensure standard-aligned care delivery, and safeguard public resources under complex operating conditions.

Delivered by Risalat Consultants International in Amman, Jordan, it combines expert-led sessions, real cases and group work, so that participants can apply what they learn in their own institution.

The Programme Strengthens Institutional Capability

• Analysis of public commissioning models for primary healthcare delivery in fragile environments
• Legal archetypes for agreements between health ministries and non-state service providers
• Aligning public health strategy with donor fiduciary frameworks (World Bank, UN, regional development banks)
• Delineating ministerial stewardship versus delegated provider management responsibilities
• Structuring procurement packages: territorial catchment models versus functional facility lots
• Deconstructing Essential Packages of Health Services (EPHS) into clinical deliverable schedules
• Drafting enforceable Service Level Agreements (SLAs) for maternal, neonatal, and child health
• Supply chain responsibilities: pharmaceuticals, diagnostic commodities, and cold chain continuity
• Service planning and management
• Quality improvement and standards
• Human resources and workforce planning
• Financing and budgeting for services

It is designed for health planners from the Federal Ministry of Health and State Health Directorates, procurement specialists managing health sector donor-financed portfolios, contract administrators overseeing public-private partnerships in healthcare and others who want practical, current skills in health, education and social services.

The Growing Importance of Contracting Primary Care Networks and Essential Health Service Packages in Amman

Health, education and social services reach people directly, and their quality depends on planning, management and the use of evidence. Governments and partners expect better results from limited budgets.

Leaders and managers in these sectors face rising demand, staff shortages and new technologies. Strong management skills help institutions plan services, use resources well and show results.

Organisations increasingly require professionals capable of:

• Plan and manage services to meet demand
• Improve quality against standards
• Manage staff and resources effectively
• Use data to guide decisions
• Work with communities and partners

Strong health, education and social services systems help organisations:

• Deliver better services to more people
• Use budgets and staff efficiently
• Meet quality standards
• Show results to government and partners

This Contracting Primary Care Networks and Essential Health Service Packages in Amman programme brings these elements together in a practical format, so that participants understand not only what good practice looks like but also how to introduce it in their own setting, with the people and resources they have.

Who Should Attend This Contracting Primary Care Networks and Essential Health Service Packages in Amman Training?

This programme is designed for:

• Health planners from the Federal Ministry of Health and State Health Directorates
• Procurement specialists managing health sector donor-financed portfolios
• Contract administrators overseeing public-private partnerships in healthcare
• Public health officers supervising Primary Care Network operations
• Monitoring and evaluation specialists responsible for health data verification
• Project Implementation Unit (PIU) personnel handling health service packages
• Legal advisers drafting health sector non-state provider agreements
• Finance officers managing performance-based disbursements in health projects
• Quality assurance officers auditing primary healthcare facility standards
• Service managers and administrators
• Directors and senior officials
• Planning and policy officers

The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are encouraged, because participants learn a great deal from each other’s experience.

Contracting Primary Care Networks and Essential Health Service Packages in Amman Training Objectives

Upon successful completion of this Contracting Primary Care Networks and Essential Health Service Packages in Amman Training, participants will be able to:

• Appraise legal and administrative structures for contracting non-state health providers under multilateral financing rules
• Structure essential health service packages into measurable, contractually enforceable technical specifications
• Design performance-based financing formulas, incentive structures, and risk mitigation clauses for primary care networks
• Formulate clinical verification protocols to audit quality of care and validate reported service volumes
• Establish remote monitoring frameworks for health facilities operating in insecure or hard-to-reach areas
• Apply international procurement regulations to manage health service provider selection, evaluation, and award
• Administer contract execution, default protocols, and formal variation processes in accordance with fiduciary standards
• Explain the main challenges facing their sector
• Plan services that match demand and resources
• Apply quality improvement methods

Each objective is practised during the programme through exercises, cases or group work, so that participants leave able to do it, not only to describe it.

Programme Contents and Structure

Contracting Primary Care Networks and Essential Health Service Packages in Amman Training Methodology

The course applies an interactive adult-learning methodology centred on practical public sector application.⁣​‌​‌​​‌​​‌‌​‌‌​​​‌‌‌​​​‌​‌‌​​‌‌‌​​‌​‌‌‌​​​‌‌​​​‌​‌‌‌‌​​​​‌‌​‌​‌​⁣ Participants review international case studies of health commissioning, examine standard bidding documents, and analyse operational templates from development projects. Sessions integrate group work to draft contract schedules, simulate clinical verification audits, and resolve contractual dispute scenarios. Delegates exchange peer experiences across institutional boundaries, testing proposed contracting solutions against real administrative and security constraints.

The programme combines:

• Expert-led sessions on current practice
• Regional and international case studies
• Group work and practical exercises
• Simulations and role plays where relevant
• Discussion of participants' own challenges
• Peer learning across institutions and countries
• Practical tools and templates to take back to work
• Daily reflection and action planning

Before the programme, a short pre-assessment helps the facilitators understand each participant’s role and priorities, so that examples and exercises can be adjusted to the group. Each day ends with a short reflection in which participants note what they will apply at work.

Expected Outcomes

Upon completion of this Contracting Primary Care Networks and Essential Health Service Packages in Amman Training, participants will be able to:

• Ability to draft and evaluate service contracts for non-state primary care providers using established procurement rules
• Competence in converting national essential health packages into objective, auditable service specifications
• Skill in structuring performance-based payment systems that safeguard public funds while maintaining provider viability
• Operational capacity to establish independent verification mechanisms for health facility service data
• Proficiency in setting up robust remote supervision systems for primary care facilities in complex operational contexts
• Practical expertise in managing health contract variations, dispute negotiations, and provider close-out protocols
• Plan services to meet demand
• Improve quality against standards

Participants leave with a personal action plan and practical tools they can use in their institution from the first week back. Institutions that send several participants can use the programme to agree shared methods and templates across teams, which makes improvements easier to sustain.

Institutional Application of Contracting Primary Care Networks and Essential Health Service Packages in Amman Training

This programme supports organisations in strengthening:

• Service planning
• Quality management
• Workforce management
• Data use
• Partnerships

Participants return with practical tools to improve:

• Service plans
• Quality reviews
• Workforce plans
• Performance reports
• Supply planning

The programme is built so that learning moves from the classroom into the institution. Participants work on their own processes and documents where possible, and leave with an action plan that their managers can review and support.

Regional Relevance & Application

Europe

European institutions apply health, education and social services within detailed regulatory frameworks and reform agendas. Participants from Europe can compare their practice with colleagues from other regions and test how established methods work under different conditions.

Africa

Across Africa, ministries, agencies and project teams working in health, education and social services increasingly operate alongside donor-financed programmes that expect clear systems and evidence. The programme helps participants adapt good practice to the institutions and resources they work with.

Middle East

In the Middle East, national development strategies and diversification plans place growing demands on health, education and social services. Participants explore how to build the capability these plans need inside public bodies and companies.

Asia

Institutions across Asia combine rapid growth with ambitious modernisation programmes. Participants from Asia can share their experience of scaling systems quickly and learn from approaches used elsewhere.

Pacific

Small island and Pacific states face particular constraints of size, distance and capacity. The programme highlights practical, proportionate approaches to health, education and social services that suit smaller institutions.

Holding the programme in Amman, Jordan brings participants together away from their daily pressures, so they can compare how health, education and social services is handled in different settings. The same programme can also be delivered in-house for one institution, in its own country or online, with cases taken from its current work.

Host Country Profile – Jordan

Programmes, Workshops, Exposures, Training Courses in Amman, Jordan by Risalat Consultants International

Studying away from their own country gives participants time to focus, a fresh view of their own institution and the chance to build a network with colleagues from other countries.

Contracting Primary Care Networks and Essential Health Service Packages in Amman Training Deliverables

Participants receive support before, during and after the programme, so that preparation, learning and follow-up form one continuous experience.

Before the Programme

• Participant Pre-Assessment
• Contracting Primary Care Networks and Essential Health Service Packages in Amman Readiness Assessment
• Contracting Primary Care Networks and Essential Health Service Packages in Amman Resource Pack
• Preparatory Reading Materials
• Complimentary Visa Support & Advisory

During the Programme

• Airport Pickup & Welcome Assistance
• Accommodation with Breakfast
• Welcome Networking Dinner
• Risalat Training Kit (Bag, Bottle, Mug, T-Shirt, Cap, Passport Cover, Pens, Notebook, Magnet & Keychain)
• Comprehensive Contracting Primary Care Networks and Essential Health Service Packages in Amman Training Manual
• Service Planning Template
• Quality Improvement Plan Template
• Workforce Planning Template
• Performance Dashboard Template
• Practical Workshops & Simulations
• Group Discussions & Peer Learning
• Daily Lunch and Refreshments
• Full Access to Training Venue Facilities
• Mini Pad / Tablet with Digital Learning Materials
• Field Visit (where applicable)
• Entertaining City Tour

After the Programme

• Certificate of Completion
• Risalat Programme Participation Recognition Award
• Post-Training Reference Materials
• Service Review Checklist
• Improvement Tracking Sheet
• Post-Training Support & Follow-Up Guidance
• Programme Report

Institutions can also request a tailored in-house version of this programme, delivered at their premises or online. Request a proposal.

Common Challenges in Contracting Primary Care Networks and Essential Health Service Packages in Amman, And How This Training Helps

How can institutions plan and manage services to meet demand?

The programme addresses this directly on the first day (Institutional Commissioning Frameworks and Contractual Models), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions improve quality against standards?

The programme addresses this directly on the second day (Translating Essential Service Packages into Contract Specifications), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions manage staff and resources effectively?

The programme addresses this directly on the third day (Financial Architecture and Performance-Based Payment Design), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions use data to guide decisions?

The programme addresses this directly on the fourth day (Clinical Verification and Quality Monitoring Protocols), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

How can institutions work with communities and partners?

The programme addresses this directly on the fifth day (Contract Administration, Dispute Resolution, and System Transition), where participants practise the methods involved and adapt them to their own institution, then build it into their action plan.

Frequently Asked Questions

When and where does the Contracting Primary Care Networks and Essential Health Service Packages in Amman programme take place?

It runs from 21 Jun 2027 to 25 Jun 2027, in Amman, Jordan. The registration deadline is shown at the top of this page.

Who should attend?

The programme is designed for health planners from the Federal Ministry of Health and State Health Directorates, procurement specialists managing health sector donor-financed portfolios, contract administrators overseeing public-private partnerships in healthcare, public health officers supervising Primary Care Network operations, and others who want practical skills in health, education and social services.

Will I receive a certificate?

Yes. Participants who complete the programme receive a Certificate of Completion from Risalat Consultants International.

Can this programme be delivered for our institution only?

Yes. We can deliver a tailored in-house version at your premises, in another city or online, built around your own cases. Use the proposal request on this page.

Do I need prior experience in health, education and social services?

No specialist background is required beyond experience in a related role. A short pre-assessment helps the facilitators adapt the sessions to the group.

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