Key facts
- Dates
- 1–5 Feb 2027 (5 days)
- Where
- Grand Safir Hotel Manama, Manama, Bahrain
- Fee per participant
- £2,950 (GBP)
- Payment
- By invoice and bank transfer
- Registration closes
- 13 Dec 2026
- Who it is for
- The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are enc…
- Certificate
- Certificate of completion
- In-house option
- Run it for your team, on your dates
On this page 14 sections
Programme Overview
Customer Service is a vital element of business operations that can make great impact on the overall success of the entity. The relationships developed through a single great customer service experience not only help to deliver a sale, but can create a loyal customer that generates sales in the future. In addition, considering today’s social and digital era, one incredible customer service experience can instantly be translated to dozens more. Customer experience training is crucial for any organization that works with people. Every customer has to be handled in exceptionally positive and professional way that is efficient and responsive. Demonstrating Seamless service can bring more business and help you build long term relationships with your clientele, affecting organization’s image, reputation and income levels.
Delivered by Risalat Consultants International in Manama, Bahrain, it combines expert-led sessions, real cases and group work, so that participants can apply what they learn in their own institution.
The programme strengthens institutional capability in:
- The definition of good customer service
- The types of customers
- Ways to handle demanding & difficult customers and situations
- How to deliver excellent customer service
- Customer expectations and how to fulfill them
- Customer Behavioral Styles
- Essential Communication Skills for Better customer service
- Customer service excellence for Front Desk Staff, Online Service Team & Sales Representatives
- Digital strategy and transformation planning
- Data governance and data quality
- Data analysis and visualisation
- Cybersecurity basics and risk management
It is designed for customer Service Managers and Officers, customer Service Staff, account Managers and others who want practical, current skills in digital government, data and technology.
Why Customer Service Excellence & Customer Care Matters Now
Digital services, data and new technologies are changing how institutions work and how citizens are served. Done well, they make services faster, cheaper and more transparent; done badly, they waste money and expose data to risk.
Institutions need people who can plan digital change, manage data responsibly, protect systems and use evidence from data in decisions. These skills are now expected across all functions, not only in IT.
This Customer Service Excellence & Customer Care programme brings these elements together in a practical format, so that participants understand not only what good practice looks like but also how to introduce it in their own setting, with the people and resources they have.
Institutions increasingly need professionals who can:
- Plan digital initiatives that solve real problems
- Manage data quality, protection and sharing
- Analyse data and present it clearly
- Manage cyber and technology risks
- Lead people through digital change
Strong capability helps institutions:
- Deliver faster and more accessible services
- Make better use of data in decisions
- Protect systems and personal data
- Get value from technology investments
Who Should Attend This Customer Service Excellence & Customer Care Training
The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are encouraged, because participants learn a great deal from each other’s experience.
This programme is designed for:
- Customer Service Managers and Officers
- Customer Service Staff
- Account Managers
- Account Management Teams
- ICT managers and officers
- Digital transformation leads
- Data analysts and statisticians
- Information security officers
- Policy and planning officers
- Project and programme managers
- Service delivery managers
- Records and information managers
Tick what your team needs to be able to do.
Programme Objectives
The objectives focus on what participants will be able to do after the programme, not only on what they will know. Each one is practised during the week through exercises, cases or group work.
By the end of this programme participants will be able to:
- Apply the principles of effective customer service in practice
- Demonstrate thorough understanding of the concept of customer service excellence and employ the best practices in order to deliver exceptional service
- Address difficult situations effectively and Handle customer complaints and grievances
- Manage customer feedback and reviews
- Explain the main trends in digital government and data use
- Plan a digital initiative linked to service goals
- Apply data governance and quality principles
- Analyse and visualise data for decision makers
- Identify and manage cyber and technology risks
- Apply responsible practice when using AI and automation
Customer Service Excellence & Customer Care Training Structure & Contents
- The definition of good customer service
- Customer Behavioral Styles
- Customer Relationship Management (CRM)
- Digital government trends and lessons
- Linking technology to service goals
- Digital maturity assessment
- Roles and governance
- The types of customers
- Essential Communication Skills for Better customer service
- Managing Customer Feedback & Reviews
- Data ownership and stewardship
- Data quality dimensions and checks
- Data protection principles
- Data sharing and interoperability
- Ways to handle demanding & difficult customers and situations
- Customer service excellence for Front Desk Staff, Online Service Team & Sales Representatives
- Handling Customer complaints
- From data to insight
- Visualisation and dashboards
- Automation and AI use cases
- Responsible and safe use of AI
- How to deliver excellent customer service
- Outstanding Customer service delivery for call center staff
- Managing and Motivating Customer Service Employees
- Cyber risks and basic controls
- Incident response
- Buying and managing technology
- Vendor and contract management
- Customer expectations and how to fulfill them
- Customer Service and Care for Government Employees
- Change management for digital projects
- Skills and roles for the future
- Measuring digital results
- Sustaining systems after launch
- Personal action plan for your institution
Full day-by-day contents
First Day | Digital change and strategy
The day sets the foundations and links the topic to participants' own institutions.
- The definition of good customer service
- Customer Behavioral Styles
- Customer Relationship Management (CRM)
- Digital government trends and lessons
- Linking technology to service goals
- Digital maturity assessment
- Roles and governance
Second Day | Data governance and quality
Participants move from principles to practice, working on realistic examples.
- The types of customers
- Essential Communication Skills for Better customer service
- Managing Customer Feedback & Reviews
- Data ownership and stewardship
- Data quality dimensions and checks
- Data protection principles
- Data sharing and interoperability
Third Day | Data analysis and AI
The focus is on applying methods and tools through structured group work.
- Ways to handle demanding & difficult customers and situations
- Customer service excellence for Front Desk Staff, Online Service Team & Sales Representatives
- Handling Customer complaints
- From data to insight
- Visualisation and dashboards
- Automation and AI use cases
- Responsible and safe use of AI
Fourth Day | Security and technology management
Cases and exercises show how the approach works in real projects and institutions.
- How to deliver excellent customer service
- Outstanding Customer service delivery for call center staff
- Managing and Motivating Customer Service Employees
- Cyber risks and basic controls
- Incident response
- Buying and managing technology
- Vendor and contract management
Fifth Day | Leading change and action planning
Participants bring the week together and prepare the actions they will take back to work.
- Customer expectations and how to fulfill them
- Customer Service and Care for Government Employees
- Change management for digital projects
- Skills and roles for the future
- Measuring digital results
- Sustaining systems after launch
- Personal action plan for your institution
Training Methodology
Customer Service Excellence & Customer Care Training in Manama, Bahrain is a highly interactive training course. The consultant will encourage the maximum participation of all delegates while leading the sessions. The presenter will employ contemporary adult learning methodology, including but not limited to case studies, group assignments, role plays, situational examples, video resources, etc. in order to maximize the results and ensure the comprehension of the material covered.
Before the programme, a short pre-assessment helps the facilitators understand each participant’s role and priorities, so that examples and exercises can be adjusted to the group. Each day ends with a short reflection in which participants note what they will apply at work.
- Expert-led sessions on current practice
- Regional and international case studies
- Group work and practical exercises
- Simulations and role plays where relevant
- Discussion of participants' own challenges
- Daily reflection and action planning
- Collect
- Clean
- Store
- Analyse
- Decide
Institutional Application
The programme is built so that learning moves from the classroom into the institution. Participants work on their own processes and documents where possible, and leave with an action plan that their managers can review and support.
This programme supports institutions in strengthening:
- Digital strategy
- Data governance
- Data-driven decisions
- Cybersecurity
- Technology management
Participants return with practical tools to improve:
- Data inventories
- Dashboards
- Risk registers
- Technology procurement
- Change plans
Regional Relevance & Application
Holding the programme in Manama, Bahrain brings together participants from the Middle East and other regions, so they can compare how digital government, data and technology is handled in different settings.
The same programme can also be delivered in-house for one institution, in its own country or online, with cases taken from its current work.
Examples and exercises are chosen to reflect the realities of public institutions and donor-financed projects, and participants are encouraged to bring a current challenge from their own work so that the action plan they leave with is directly usable.
Host Country Profile – Bahrain
Manama is the capital and largest city of Bahrain, with an approximate population of 743,066 as of 2025 estimate. Long an important trading center in the Persian Gulf, Manama is home to a diverse population. Source: Wikipedia.
The programme takes place at Grand Safir Hotel Manama.
Expected Outcomes of Customer Service Excellence & Customer Care Training
Participants will be able to:
- Plan digital initiatives linked to service goals
- Apply data governance and quality principles
- Analyse and present data clearly
- Manage cyber and technology risks
- Use AI and automation responsibly
- Lead digital change in their institution
Participants leave with a personal action plan and practical tools they can use in their institution from the first week back. Institutions that send several participants can use the programme to agree shared methods and templates across teams, which makes improvements easier to sustain.
£2,950 per participant · invoice and bank transfer · groups of 5 or more receive a discount
Five or more from one organisation: ask for the group rate on the invoice request.
Ten or more: an in-house version for your institution may cost less per person. Ask for an in-house quote.
Registration closes in 36 days (13 Dec 2026)
Course Deliverables
Participants receive support before, during and after the programme, so that preparation, learning and follow-up form one continuous experience.
Before the Programme
- Participant Pre-Assessment
- Customer Service Excellence & Customer Care Readiness Assessment
- Customer Service Excellence & Customer Care Resource Pack
- Preparatory Reading Materials
- Complimentary Visa Support & Advisory
During the Programme
- Airport Pickup & Welcome Assistance
- Accommodation with Breakfast
- Welcome Networking Dinner
- Risalat Training Kit (Bag, Bottle, Mug, T-Shirt, Cap, Passport Cover, Pens, Notebook, Magnet & Keychain)
- Comprehensive Customer Service Excellence & Customer Care Training Manual
- Digital Maturity Checklist
- Data Inventory Template
- Dashboard Planning Template
- Technology Risk Register
- Practical Workshops & Simulations
- Group Discussions & Peer Learning
- Daily Lunch and Refreshments
- Full Access to Training Venue Facilities
- Mini Pad / Tablet with Digital Learning Materials
- Field Visit (where applicable)
- Entertaining City Tour
After the Programme
- Certificate of Completion
- Risalat Programme Participation Recognition Award
- Post-Training Reference Materials
- Data Governance Self-Assessment
- Digital Project Review Checklist
- Post-Training Support & Follow-Up Guidance
- Programme Report
Institutions can also request a tailored in-house version of this programme, delivered at their premises or online. Request a proposal.
Frequently Asked Questions
When and where does the Customer Service Excellence & Customer Care programme take place?
It runs from 1 Feb 2027 to 5 Feb 2027, in Manama, Bahrain (Grand Safir Hotel Manama). The registration deadline is shown at the top of this page.
Who should attend?
The programme is designed for customer Service Managers and Officers, customer Service Staff, account Managers, account Management Teams, and others who want practical skills in digital government, data and technology.
Will I receive a certificate?
Yes. Participants who complete the programme receive a Certificate of Completion from Risalat Consultants International.
Can this programme be delivered for our institution only?
Yes. We can deliver a tailored in-house version at your premises, in another city or online, built around your own cases. Use the proposal request on this page.
Do I need prior experience in digital government, data and technology?
No specialist background is required beyond experience in a related role. A short pre-assessment helps the facilitators adapt the sessions to the group.
Training courses in ManamaCustomer Service & Hospitality training courses
Why Manama for this programme
Manama, Bahrain, was chosen for this programme because it is easy to reach for the participants we expect and has suitable venues for practical, interactive training.
The Customer Service Excellence & Customer Care Training in Bahrain programme in February 2027 brings together officials and professionals. Sessions combine short inputs, case studies and group work on participants' own files, and the city's institutions can be added as a study visit on request.
Check whether you need a visa with the free Visa Checker, and ask for an invitation letter once you are registered.
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