Customer Service & Hospitality5-day programme

Customer Service Excellence & Customer Care Training in Bahrain

Name: Customer Service Excellence & Customer Care Training in Bahrain
Start: 2027-02-01T09:00:00
End: 2027-02-05T17:00:00
Location: Grand Safir Hotel Manama

Dates1–5 Feb 2027

LocationManama, Bahrain

VenueGrand Safir Hotel Manama

Programme Overview

Customer Service is a vital element of business operations that can make great impact on the overall success of the entity. The relationships developed through a single great customer service experience not only help to deliver a sale, but can create a loyal customer that generates sales in the future. In addition, considering today’s social and digital era, one incredible customer service experience can instantly be translated to dozens more.

Customer experience training is crucial for any organization that works with people. Every customer has to be handled in exceptionally positive and professional way that is efficient and responsive. Demonstrating Seamless service can bring more business and help you build long term relationships with your clientele, affecting organization’s image, reputation and income levels.

Explore This Programme

Interactive overview

Is this right for your team?

Tick what your team needs to be able to do.

Apply the principles of effective customer service in practice Demonstrate thorough understanding of the concept of customer service excellence and employ the best practices in order to deliver exceptional service Address difficult situations effectively and Handle customer complaints and grievances Manage customer feedback and reviews.

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Target Audience

Customer Service Excellence & Customer Care Training in Manama, Bahrain designed for those who are willing to maximize organizational performance through the interaction with customers be it face to face, phone or written communication. Namely, some of the following:

Customer Service Managers and Officers
Customer Service Staff
Account Managers
Account Management Teams.

Programme Objectives

Upon the completion of this interactive training course, the participants will be able to:

Apply the principles of effective customer service in practice
Demonstrate thorough understanding of the concept of customer service excellence and employ the best practices in order to deliver exceptional service
Address difficult situations effectively and Handle customer complaints and grievances
Manage customer feedback and reviews.

Programme Contents

The definition of good customer service
The types of customers
Ways to handle demanding & difficult customers and situations
How to deliver excellent customer service
Customer expectations and how to fulfill them
Customer Behavioral Styles
Essential Communication Skills for Better customer service
Customer service excellence for Front Desk Staff, Online Service Team & Sales Representatives
Outstanding Customer service delivery for call center staff
Customer Service and Care for Government Employees
Customer Relationship Management (CRM)
Managing Customer Feedback & Reviews
Handling Customer complaints
Managing and Motivating Customer Service Employees.

Programme Methodology

Customer Service Excellence & Customer Care Training in Manama, Bahrain is a highly interactive training course. The consultant will encourage the maximum participation of all delegates while leading the sessions. The presenter will employ contemporary adult learning methodology, including but not limited to case studies, group assignments, role plays, situational examples, video resources, etc. in order to maximize the results and ensure the comprehension of the material covered.

What the fee covers

Visa Assistance (Complimentary)

Participant Assessment

Airport Pickup

Accommodation

Wi-Fi

Welcome Dinner

Breakfast

Workshop Kit

Programme Materials

Programme Experts

Practical Activities

Lunch

Refreshments

Interactive workshop

Mini Pad or Tab

Risalat T-shirt

Field Visit

Programme Certificate

Entertaining Tour

Programme Report

Programme fee£2,950per participant · groups of 5+ receive a discount Register now → Request an invoice

Registration and payment deadline: 13 Dec 2026

No online payment, invoice by email
Pay by bank transfer to confirm your seat
Complimentary visa assistance

More options

Download the brochure Request the online version Request an in-house proposal

Discount plans & cancellation policy

DISCOUNT PLANS

Standard fees stated on the website apply to all individual applicants. You Shall qualify for the discount if you register as a group. The group should consist of at least three people or more that are willing to attend the same training program/workshop. The discount rates are offered on case-by-case basis. To get detailed information and individualized offer please get in touch with one of our country/regional offices.

If you and/or your organization are members of Risalat Club, you will be entitled to special discounted rates, exclusive offers, and preferential terms. To get a detailed offer please contact one of our country offices mentioning your unique 8-digit membership number (in the format of RCM********).

Scholarships and Fee Waivers

Available Scholarships and Fee Waiver Opportunities will be announced on our Website’s News Page and Risalat Social Media. We offer a limited number of Scholarships for selected programs within the scope of CSR.

Please consider that sponsored places are oftentimes very limited and highly competitive. Award criteria will be published for each program separately once the call for application opens.

REFUND AND CANCELLATION

For Individual Registrations and Group Registrations on Standard Training Programs/Workshops

Risalat has amended its refund policy that was in effect till 11 December 2018. For registrations and payments made from this date onwards, refunds are no longer possible. Such a decision is driven by below circumstances:

Risalat is committed to maintaining top-notch quality of its training programs/workshops. Although the demand is high, we can only offer very limited places for each batch. Unless there is an exceptional situation, we cannot accept any new registrations after the deadline as we dedicate plenty of time to thorough preparation to meet the individual needs of registered delegates. Thus, any cancellation after the date will result in an idle place on the program.
According to the policy that was in effect till 11 December 2018, the participant was charged at least 50% of the full payment in case of the cancellation. Therefore, many of our clients and partners have been requesting for preferential terms for registration resubmissions and the option of rescheduling instead of cancellation.

From 11 December 2018, the participants are offered the following options:

Each participant is allowed to reschedule the training program dates up to a maximum of 3 times at zero charge within 1 calendar year from the date of registration. This offer is valid as long as the participant reschedules for the same program in the same location or in a different location but same price range.
The organization is allowed to change or replace sponsored participants at no charge as well within one calendar year from the date of registration. An extension of this period can be granted in special circumstances.
The organization can replace the sponsored participant while changing the program of choice as well. As long as the programs are priced at the same level.

Please note, that above offers are valid only if the participant/organization submits the relevant request to Risalat at least 7 Working days prior to the program start dates. Otherwise, the individual/organization will only be entitled to an exclusive discount voucher for registration resubmission in the future (should there be any).

For Exclusive Group Registrations and Custom-Made Programs

Risalat administers dozens of custom-made programs that can be designed and developed based on the clients’ individual requests and requirements. In case if you have registered for tailor-made training course or you have requested exclusive group training, you:

Shall be entitled to get a refund up to 50% of the total amount paid, if the request for cancellation is submitted at least 30 working days before intended program start date
Shall be entitled to get a refund of up to 25% of the total amount paid, if the request for cancellation is submitted at least 20 working days before intended program start date
In case if there are less than 20 working days remaining before the intended program start date, you shall not be entitled to any refund. In such situation, you can only receive an exclusive discount voucher for future registration resubmissions (should there be any)
You can reschedule the dates of exclusive group training or custom-made program for free up to 3 times within a year from the date of payment. This offer is valid only in case if you submit the request for rescheduling at least 10 working days before the intended start date of the program.

NB: All last-minute cancellations are treated as no show and are not eligible for refund.

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