Customer Service Excellence & Customer Care Training in Manama, Bahrain

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Program Overview

Customer Service is a vital element of business operations that can make great impact on the overall success of the entity. The relationships developed through a single great customer service experience not only help to deliver a sale, but can create a loyal customer that generates sales in the future. In addition, considering today’s social and digital era, one incredible customer service experience can instantly be translated to dozens more.

Customer experience training is crucial for any organization that works with people. Every customer has to be handled in exceptionally positive and professional way that is efficient and responsive. Demonstrating Seamless service can bring more business and help you build long term relationships with your clientele, affecting organization’s image, reputation and income levels.

Target Audience

Customer Service Excellence & Customer Care Training in Manama, Bahrain designed for those who are willing to maximize organizational performance through the interaction with customers be it face to face, phone or written communication. Namely, some of the following:

  • Customer Service Managers and Officers
  • Customer Service Staff
  • Account Managers
  • Account Management Teams.

Program Objectives

Upon the completion of this interactive training course, the participants will be able to:

  • Apply the principles of effective customer service in practice
  • Demonstrate thorough understanding of the concept of customer service excellence and employ the best practices in order to deliver exceptional service
  • Address difficult situations effectively and Handle customer complaints and grievances
  • Manage customer feedback and reviews.

Program Contents

  • The definition of good customer service
  • The types of customers
  • Ways to handle demanding & difficult customers and situations
  • How to deliver excellent customer service
  • Customer expectations and how to fulfill them
  • Customer Behavioral Styles
  • Essential Communication Skills for Better customer service
  • Customer service excellence for Front Desk Staff, Online Service Team & Sales Representatives
  • Outstanding Customer service delivery for call center staff
  • Customer Service and Care for Government Employees
  • Customer Relationship Management (CRM)
  • Managing Customer Feedback & Reviews
  • Handling Customer complaints
  • Managing and Motivating Customer Service Employees.

Program Methodology

This is a highly interactive training course. The consultant will encourage the maximum participation of all delegates while leading the sessions. The presenter will employ contemporary adult learning methodology, including but not limited to case studies, group assignments, role plays, situational examples, video resources, etc. in order to maximize the results and ensure the comprehension of the material covered.

Registration Information

Program Name: Customer Service Excellence & Customer Care Training in Manama, Bahrain

Program Dates: 15 – 19 February 2021

Registration Closes on: 31 December 2020

Venue: Royal Phoenicia Hotel

Program Fee: $2450

Fee Covers: Visa Assistance (complementary), Participant Assessment, Airport Pickup, Accommodation, Wi-Fi, Breakfast, Workshop Kit, Interactive workshop, Program Materials, Local Expert, Practical Activities, Lunch, Refreshments, City Map, Field Visit, Certificate & Entertaining Tour.

Register Online  

Online Payment via PayPal

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