Customer Service & Hospitality5-day programme

Training on Restaurant & Its Revenue Management in Malta

Dates15–19 Feb 2027
LocationValletta, Malta
VenueGrand Hotel Excelsior
Register by6 Jan 2027

Key facts

Dates
15–19 Feb 2027 (5 days)
Where
Grand Hotel Excelsior, Valletta, Malta
Fee per participant
£4,830 (GBP)
Payment
By invoice and bank transfer
Registration closes
6 Jan 2027
Who it is for
The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are enc…
Certificate
Certificate of completion
On this page 13 sections

Programme Overview

The concept of revenue management is growing to gain acceptance in the restaurant industry. Many restaurant chains have found that employing an integrated revenue management strategy helps them to gain a better understanding of their customers and allows them to determine more accurate price/value relationship. The restaurants that are best able to measure this ratio, prove to be more competitive and sustainable in the long run. Restaurant revenue management can be quite complex and challenging, can also be very beneficial if the right strategies to manage restaurant capacity, manage table turn-over, and engineer a menu for profitability are implemented. This course has been tailored specifically in order to guide you through the restaurant revenue management process, providing real-world examples, strategies, and techniques that will help you to maximize organizational effectiveness and increase profit.

Delivered by Risalat Consultants International in Valletta, Malta, it combines expert-led sessions, real cases and group work, so that participants can apply what they learn in their own institution.

The programme strengthens institutional capability in:

  • Overview of Restaurant Operations
  • Introduction to Restaurant Revenue Management
  • Using Spreadsheet tools to calculate critical metrics
  • Establishing baseline performance levels
  • Menu Engineering
  • Categorizing menu items based on profitability and sales volume
  • Effective menu design techniques
  • Showcasing best-selling dishes
  • Budget preparation and execution
  • Financial reporting and accounting standards
  • Cash and treasury management
  • Internal control over payments and assets

It is designed for finance managers and accountants, budget officers and analysts, treasury and cash management staff and others who want practical, current skills in public financial management and finance.

The public budget cyclePlanFormulateApproveExecuteAccountAudit
The public budget cycleEach stage feeds the next: audit findings and accounts should shape the next year's plan.

Why Training on Restaurant & Its Revenue Management in Malta Matters Now

Sound financial management is the basis for credible budgets, timely payments and clean audits. Governments and financiers expect accurate reporting, disciplined budget execution and transparent use of funds.

Changes in reporting standards, digital payment systems and financier requirements mean finance teams must keep their skills current. Strong financial management also frees time and money for the services that matter.

This Training on Restaurant & Its Revenue Management in Malta programme brings these elements together in a practical format, so that participants understand not only what good practice looks like but also how to introduce it in their own setting, with the people and resources they have.

Institutions increasingly need professionals who can:

  • Prepare and execute budgets in line with plans
  • Produce accurate, timely financial reports
  • Apply controls over payments and assets
  • Meet financier financial management requirements
  • Use financial information to support decisions

Strong capability helps institutions:

  • Improve budget credibility and execution
  • Produce reliable reports and clean audits
  • Reduce payment delays and errors
  • Build trust with financiers and oversight bodies

Who Should Attend This Training on Restaurant & Its Revenue Management in Malta Training

The programme suits experienced professionals as well as those moving into new responsibilities. Groups that mix institutions and countries are encouraged, because participants learn a great deal from each other’s experience.

This programme is designed for:

  • Finance managers and accountants
  • Budget officers and analysts
  • Treasury and cash management staff
  • Financial management specialists in PIUs
  • Internal auditors
  • CFOs and finance directors
  • Revenue and tax administration staff
  • Planning and economic officers
  • Project managers with budget responsibility
  • Staff of financial institutions and regulators
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Programme Objectives

The objectives focus on what participants will be able to do after the programme, not only on what they will know. Each one is practised during the week through exercises, cases or group work.

By the end of this programme participants will be able to:

  • Develop strategic understanding of restaurant revenue management
  • Analyze financial and performance information of the restaurant
  • Analyze and identify the factors that can help to improve occupancy rates and control meal duration
  • Apply strategies to accommodate arrival patterns and manage occupancy and meal duration
  • Evaluate and explore opportunities for improved service experience design
  • Explain the budget cycle and the role of each actor
  • Prepare and monitor budgets linked to plans
  • Apply the main principles of the relevant reporting standards
  • Manage cash and payments with sound controls
  • Meet the financial management requirements of financiers

Training on Restaurant & Its Revenue Management in Malta Training Structure & Contents

Your 5-day journey tap a day to see the sessions
    • Overview of Restaurant Operations
    • Categorizing menu items based on profitability and sales volume
    • Assigning guests to tables
    • Taking reservations
    • The budget cycle from planning to audit
    • Roles of finance, planning and oversight
    • Legal and institutional framework
Full day-by-day contents

First Day | Financial management foundations

The day sets the foundations and links the topic to participants' own institutions.

  • Overview of Restaurant Operations
  • Categorizing menu items based on profitability and sales volume
  • Assigning guests to tables
  • Taking reservations
  • The budget cycle from planning to audit
  • Roles of finance, planning and oversight
  • Legal and institutional framework

Second Day | Budgeting and execution

Participants move from principles to practice, working on realistic examples.

  • Introduction to Restaurant Revenue Management
  • Effective menu design techniques
  • Setting right ambience in the restaurant
  • Building demand during slow periods
  • Budget preparation and costing
  • Budget execution and commitment control
  • Variance analysis and reallocations

Third Day | Accounting and reporting

The focus is on applying methods and tools through structured group work.

  • Using Spreadsheet tools to calculate critical metrics
  • Showcasing best-selling dishes
  • Pricing strategies for busy periods in restaurants
  • Maximizing distribution channels in slow periods
  • Reporting standards in practice
  • Chart of accounts and classification
  • Financial statements and interim reports

Fourth Day | Controls, cash and assets

Cases and exercises show how the approach works in real projects and institutions.

  • Establishing baseline performance levels
  • Optimizing restaurant space and pricing
  • Managing Meal Durations
  • Payment controls and approvals
  • Cash and treasury management
  • Asset registers and inventories
  • Fraud risks in finance

Fifth Day | Audit, analysis and action planning

Participants bring the week together and prepare the actions they will take back to work.

  • Menu Engineering
  • Selecting and Placing Tables
  • Reducing Meal Duration times while maintaining pleasant dining experience
  • Audit preparation and evidence
  • Responding to audit findings
  • Financial analysis and indicators
  • Reporting to management and financiers

Training Methodology

Training on Restaurant & Its Revenue Management in Valletta, Malta uses a well balanced mix of theory and practice. Considering the nature of the topic the consultant will take more practical approach to the programme employing a wide variety of case studies, exposure visits, individual & group assignments, presentation and video examples.

Before the programme, a short pre-assessment helps the facilitators understand each participant’s role and priorities, so that examples and exercises can be adjusted to the group. Each day ends with a short reflection in which participants note what they will apply at work.

  • Expert-led sessions on current practice
  • Regional and international case studies
  • Group work and practical exercises
  • Simulations and role plays where relevant
  • Discussion of participants' own challenges
  • Daily reflection and action planning
  1. Transaction
  2. Record
  3. Control
  4. Evidence
  5. Opinion
The audit trailAn auditor can only rely on a figure if every link back to the original transaction holds.

Institutional Application

The programme is built so that learning moves from the classroom into the institution. Participants work on their own processes and documents where possible, and leave with an action plan that their managers can review and support.

This programme supports institutions in strengthening:

  • Budget preparation and execution
  • Financial reporting
  • Payment and cash controls
  • Donor financial management
  • Audit readiness

Participants return with practical tools to improve:

  • Budget monitoring
  • Interim financial reports
  • Reconciliations
  • Asset management
  • Audit follow-up

Regional Relevance & Application

Holding the programme in Valletta, Malta brings together participants from different countries and institutions, so they can compare how public financial management and finance is handled in different settings.

The same programme can also be delivered in-house for one institution, in its own country or online, with cases taken from its current work.

Examples and exercises are chosen to reflect the realities of public institutions and donor-financed projects, and participants are encouraged to bring a current challenge from their own work so that the action plan they leave with is directly usable.


Host Country Profile – Malta

Valletta, also known as Città Umilissima, is the capital city of Malta and one of its 68 council areas. Located between the Grand Harbour to the east and Marsamxett Harbour to the west, its population as of 2021 was 5,157. Source: Wikipedia.

The programme takes place at Grand Hotel Excelsior.


Expected Outcomes of Training on Restaurant & Its Revenue Management in Malta Training

Participants will be able to:

  • Prepare and monitor budgets linked to plans
  • Produce accurate financial reports
  • Apply sound payment and cash controls
  • Meet financier financial management requirements
  • Prepare for audits and close findings
  • Use financial analysis in decisions

Participants leave with a personal action plan and practical tools they can use in their institution from the first week back. Institutions that send several participants can use the programme to agree shared methods and templates across teams, which makes improvements easier to sustain.

Plan your team's places

£4,830 per participant · invoice and bank transfer · groups of 5 or more receive a discount

1participant(s)
£4,830at the standard fee

Registration closes in 60 days (6 Jan 2027)


Course Deliverables

Participants receive support before, during and after the programme, so that preparation, learning and follow-up form one continuous experience.

Before the Programme

  • Participant Pre-Assessment
  • Training on Restaurant & Its Revenue Management in Malta Readiness Assessment
  • Training on Restaurant & Its Revenue Management in Malta Resource Pack
  • Preparatory Reading Materials
  • Complimentary Visa Support & Advisory

During the Programme

  • Airport Pickup & Welcome Assistance
  • Accommodation with Breakfast
  • Welcome Networking Dinner
  • Risalat Training Kit (Bag, Bottle, Mug, T-Shirt, Cap, Passport Cover, Pens, Notebook, Magnet & Keychain)
  • Comprehensive Training on Restaurant & Its Revenue Management in Malta Training Manual
  • Budget Monitoring Template
  • Interim Financial Report Template
  • Reconciliation Checklist
  • Audit Preparation Checklist
  • Practical Workshops & Simulations
  • Group Discussions & Peer Learning
  • Daily Lunch and Refreshments
  • Full Access to Training Venue Facilities
  • Mini Pad / Tablet with Digital Learning Materials
  • Field Visit (where applicable)
  • Entertaining City Tour

After the Programme

  • Certificate of Completion
  • Risalat Programme Participation Recognition Award
  • Post-Training Reference Materials
  • Financial Management Self-Assessment
  • Payment Control Checklist
  • Post-Training Support & Follow-Up Guidance
  • Programme Report

Institutions can also request a tailored in-house version of this programme, delivered at their premises or online. Request a proposal.


Frequently Asked Questions

When and where does the Training on Restaurant & Its Revenue Management in Malta programme take place?

It runs from 21 Dec 2026 to 25 Dec 2026, in Valletta, Malta (Grand Hotel Excelsior). The registration deadline is shown at the top of this page.

Who should attend?

The programme is designed for finance managers and accountants, budget officers and analysts, treasury and cash management staff, financial management specialists in PIUs, and others who want practical skills in public financial management and finance.

Will I receive a certificate?

Yes. Participants who complete the programme receive a Certificate of Completion from Risalat Consultants International.

Can this programme be delivered for our institution only?

Yes. We can deliver a tailored in-house version at your premises, in another city or online, built around your own cases. Use the proposal request on this page.

Do I need prior experience in public financial management and finance?

No specialist background is required beyond experience in a related role. A short pre-assessment helps the facilitators adapt the sessions to the group.

Training courses in VallettaCustomer Service & Hospitality training courses

Why Valletta for this programme

Valletta, Malta, was chosen for this programme because it is easy to reach for the participants we expect and has suitable venues for practical, interactive training.

The Training on Restaurant & Its Revenue Management in Malta programme in February 2027 brings together officials and professionals. Sessions combine short inputs, case studies and group work on participants' own files, and the city's institutions can be added as a study visit on request.

Check whether you need a visa with the free Visa Checker, and ask for an invitation letter once you are registered.

The same topic in other cities

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What the fee covers

Visa Assistance (Complimentary)
Participant Assessment
Airport Pickup
Accommodation
Wi-Fi
Welcome Dinner
Breakfast
Workshop Kit
Programme Materials
Programme Experts
Practical Activities
Lunch
Refreshments
Interactive workshop
Mini Pad or Tab
Risalat T-shirt
Field Visit
Programme Certificate
Entertaining Tour
Programme Report
Fee per participant£4,830Register →