Workshop on HR Management

The Program over three days 25^th to 27^th of August, 2013 was conducted by one of RCI’s expert consultants who have years of experience in the industry and conducting similar programs.

To enable the participants gain maximum benefit from the workshop, during the program, after gauging the existing knowledge and capabilities of the participants; different ideas, concepts and some latest participatory methodologies were used along with group work, short games, effective discussions, practical practices/sample projects, case studies and etc.

Major Topics Covered In This Workshop

• Specifying Jobs and Roles in the organization
• Recruitment strategies
• Internal Vs external sources of recruitment
• Process of Selection
• HR Development and TNAs
• Program Participants

  In this workshop one or more participants had participated from the following organizations

  • World Vision International – Afghanistan | HR Officer | P&C Associate
  • GIZ | HR Officer
  • Agha Khan Foundation | HR Assistant
  • Olive Group | HR Manager
  • Afghan Fleet Group Services | HR Officer
  • First Rate Afghanistan | HR & Finance Officer

   

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Conducted Three sessions of training workshops for the Swedish Committee of Afghanistan (SCA) during the months of September and October, 2012.

The series of trainings were organized in response to SCA’s request for quotations for conducting the trainings to its School Consultants working with different schools in 12 provinces of Afghanistan. Risalat offered the winning quotation and was asked to conduct the trainings. All the three sessions were conducted at SCA’s Kabul Management Office (KMO).

Each training was a three day event which covered the same topics delivered to three groups of participants, totaling 80 School Consultants (61 male, 19 female) working with different schools. The first session was conducted from 25 to 27 of September, second; 02 to 04 October and third; 09 to 11 October, 2012.

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Communication and Fundraising Workshop was a four day event conducted by Risalat Consultants International (RCI) in October, 2012 by two of RCI’s experts who have years of experience in conducting similar Programs. The participants introduced by the Swedish Committee for Afghanistan (SCA) were members of Disabled Persons’ Organizations (DPOs) working with SCA under its Rehabilitation of Afghans with Disabilities (RAD) program which is now implemented by SCA in 13 different provinces of Afghanistan.

During the program different delivery participatory methodologies were used in order to enable the participants gain maximum benefit from the workshop and share their experiences with one another. Part of program evaluation, a graphical representation of  participants’ feedback provided to SCA along with the report at the end of the program.

Some of the topics covered:

• The Components of Communication
• Non-verbal Communication
• 7 C’s of Effective Communication
• Successful Speaking & Listening
• Written Communication – Letters & Memos
• Short Reports
• Long formal Reports
• What is a Fundraising Strategy?
• Pre-requisites for Fundraising Strategy
• Strategic Options for Fundraising
• Writing Successful Funding Proposals
• Donor Relations and Recognition
• Revenue Generation through Commercial Ventures.

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The program conducted during 25th to 27th of December for a group of 15 participants came from The Asia Foundation-Afghanistan (TAF) Kabul and Handicap International’s Herat office, employees of Herat’s Directorate of Health and DRRD. They were all mid-level employees who are involved in Monitoring and Evaluation of projects, activities and procedures either inside their organizations or on different sites where projects are implemented.

At the end of the third day there was an evaluation conducted by program consultants which was aimed at gauging the knowledge and understanding gained by the participants about the topics discussed during the training and how much they have improved after taking the training.

With the purpose of maintaining an ever improving level of service quality, an overall course evaluation was conducted at the end of the program which asked the trainees about their views regarding different aspects of the training – from the list of topics discussed during the program to the teaching skills of the trainer and the overall program effectiveness for their day to day activities on the job. at the end detailed program report shard with participants.

Some of  the Program Topics

• Monitoring and Evaluation in the context of RBM
• Planning for Monitoring and Evaluation
• Key principles for the Monitoring Process
• The building blocks: Monitoring tools and mechanisms
• The Evaluation Process
• Joint evaluations
• Performance Measurement
• Selecting and Using Indicators
• Knowledge and Learning: Use of Evaluative Evidence
• Feedback from Monitoring and Evaluation.

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The training on Human Resource Management was a three day event 10 – 12 November 2013 conducted at Risalat Kabul office. The participants were mid-level management at the Human Resource departments of their respective organizations.

The training contents for the HRM program are designed with concepts which talk about analyzing the situation and identifying a need for Human Resources and the nature of that need in any given organization. After the need analysis the process of recruiting and selecting the required personnel are discussed. This is followed by steps taken for training and developing the hired employees and compensating their work. Appraising the employee performance was discussed which was followed by a discussion on how to retain good employees.

The trainer also presented concepts and ideas regarding techniques for improving personal productivity in employees, ways to ensure health and safety of the staff, measures to be taken in order to maintain an ethically positive environment in the organization and to utilize diversity in the workforce for the benefit of the firm.

The training delivery from the trainer was accompanied by group discussions, questions and answers and idea sharing by participants relating the topics under discussion to their day to day activities. Similarly there were practical activities performed by the trainees which were for the purpose of exercising and practicing the concepts they were presented by the program consultant.

A post-test and an end of program evaluation were conducted at the end of the third day. The post-test is used as an assessment of participants’ gains from the workshop and the level of their improvement on the topics discussed.

The evaluations are conducted by RCI with the purpose of maintaining an ever improving level of service quality, and improving on any issues present during the workshop which need attention in future programs. The evaluation asked different questions regarding the training – from the list of topics discussed during the program to the teaching skills of the trainer to the overall program effectiveness for the participants when they go back to their work.

Major Topics Covered In This Workshop

• Specifying Jobs and Roles in the organization
• Recruitment strategies
• Process of Selection
• HR Development and Trainings
• Benefits and Compensation
• Performance Management and Appraising
• Retaining Employees
• Personal Productivity
• Employee Health and Wellness
• Ethical Behavior in the Workplace
• Managing Diversity in the Workforce.

Program Participants

In this workshop one or more participants had participated from the following organizations

• International Relief and Development (IRD)
• Relief International
• Adam Smith International
• Save the Children
• Afghanaid
• RGM International Group

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This Program over three days 27^th to 29^th of October, 2013 was conducted in Kabul by one of RCI’s highly skilled and experienced consultants who has several years of hands on experience in delivering capacity building programs in Afghanistan, India, UAE and Tajikistan.

The purpose of conducting such programs are to bring tremendous change to participants performance when they are back to work. Hence, intention is to enable the attendees gain maximum benefit throughout the program. Apart from benefiting the consultant’s knowledge and experience, participants were given relevant tasks by the consultant that they elaborate their way of thinking and their solutions to problems that they learn from each other’s knowledge, experience and ideas shared during the program. This way the learning process is multidimensional as opposed to traditional a one way process of learning.

Some of the major topics covered in the workshop

• The Project Process – The Lifecycle
• Project Scope Management
• Project Planning
• Managing Risks
• Managing Teams
• Influencing Skills
• Project M&E, Control and Report
• Communication in Managing the Project
• Project Reporting
• Meetings

Program Participants

In this workshop one or more participants had participated from the following organizations

• International Executive Service Corps (IESC)
• International Medical Corps (IMC)
• Agha Khan Education Services
• Focus Humanitarian Assistance, Afghanistan
• BDN Global – Bakhtar Development Network.

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The workshops on Project Cycle Management and Results Based Management (PCM & RBM) conducted by Risalat in two sessions 11 – 14 June, 2012 & 18 – 21 June, 2012 for the staff from several partner organizations working with Swedish Committee for Afghanistan (SCA). The program was conducted at the SCA Kabul Management Office (KMO) and the sessions lasted for four days each.

The program was organized after acceptance of RCI’s proposal submitted to SCA (in response to an RFP released by SCA) for training of 41 staff members from around 20 SCA partner organizations operating in different sectors in several provinces of the country.

Under the PCM the participants were told about the different stages in a project’s life cycle and how to handle them in order for the project to be successful. Under the RBM, training participants learned about how to focus on the end result from the beginning and what is the importance of managing projects with the end in mind, i.e. deciding on the beginning of the project while focusing on the end product. In the beginning the trainer started with a general introduction where all the participants introduced themselves, their organizations and the nature of projects they are currently working on.

The following topics were discussed during each two part session of the four day workshop:

Project Cycle Management

• The Project Cycle
• PCM planning and management tools
• The logical framework approach – a project design and analysis tool
• Using the logical framework to develop activity and resource schedules
• Activity and resource schedules
• Using the LFA to assess project proposals
• Monitoring and reporting
• Project review and evaluation
• Evaluation criteria

Results Based Management

• The concept of RBM
• What is a result?
• RBM in Planning
• How to formulate expected results
• What is the relationship between interventions, outputs and Results

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The program conducted in response to RFQ issued by the Swedish Committee for Afghanistan via public bidding and awarded to Risalat Consultants International in result of offering best approach. The program was conducted in SCA’s Kabul Management Office (KMO) during 16 – 18 October, 2012 for the staff from SCA’s Health Unit working in different provinces all over Afghanistan.

Some of the topics Covered in the workshop

• Managing & Organizing
• Components of a system
• Concepts of Supervision, Monitoring & Evaluation
• Comparison among Supervision, Monitoring and Evaluation
• Basic Aspects of Supervision
• Supportive Supervision
• Objectives, principles and types of Monitoring
• Sampling Process
• Setting indicators, Data Analysis and presentation
• Setting a framework and steps in Evaluation

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Program Intro & Delivery

Effective Communication Skills Workshop was conducted on 24th and 25th of December, 2013. During the program the participants were questions regarding communication related issues they practically faced in their workplace and sought solutions from the Consultant. Group discussions, video sessions showing different scenarios or effective and ineffective communication and practical implementation of some of the concepts where they expressed, in practical terms, their understanding of the discussed topics and in case of discrepancies, got them corrected by the trainer. The trainees were also provided with some formats and templates for use while communicating in different forms on their jobs.

Participating Organizations

Following organizations were represented in Effective Communication Skills Workshop by either one or more participants:

• Handicap International
• Swedish Committee for Afghanistan (SCA)
• Afghanistan Chamber of Commerce & Industries (ACCI)

Effect of the Program

For every capacity building program one of the determining factors for its success is the initial improvement that happens in the skills and knowledge of the participants regarding the topics which are discussed during the training. A way to observe this, is through comparing the results from the pre-test and the post-test attempted by the delegates before and after the training program respectively.

In order to assess the delegates’ existing know-how regarding the concepts intended for discussions during the training, there was a brief pre-program test conducted by the consultant, which asked different questions in some of the topics included in the curriculum. Results from this test give a comparison gauge for the end of the program when another, post-program, test is conducted asking slightly different questions from the same topics asked about in the pretest. Results from both tests are compared to assess the progress delegates made during the training program.

Looking at the post test results as well as the practical performance of the trainees towards the end of the workshop show that the trainees learned new concepts and added on their existing knowledge of some of the topics discussed in the workshop. By end of the program a detailed report been shared with participants for further improvement.

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In response to a Request For Quotations issued by Save the Children International (SCI), Risalat Consultants International submitted a price quotation for conducting a five day training workshop on the subjects of Leadership, Project Management and HRM for the staff working in SCI’s Urozgan Office and some other NGOs working in collaboration with SCI in Urozgan province. The offer was accepted by SCI and RCI prepared a tailor made training package covering the mentioned topics. Venue for the workshop was SCI’s headquarters in Trinkot, Urozgan.

Participating Organizations

A total of 30 trainees were invited from the following organizations:

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