Municipality Services Delivery & Local Governance Workshop

Program Date

16 Sep 20 Sep 2024

Program Location

Vienna, Austria

Program Venue

Best Western Plus Amedia Wien 

Registration & Payment Deadline

31 Jul 2024

Program Overview

The services provided by the municipalities have a direct impact on the living standards and the quality of life of the citizens in any given country. Poor service delivery remains a challenge for many developing nations across the globe, spawning confrontations for local governance systems and giving rise to community-level protests. While members of municipalities can significantly impact the lives of the most marginalized and poor by providing equitable and accessible services, many of them seem to lack a clear understanding of their role and responsibilities, along with necessary leadership and managerial skills.

Municipality Services Delivery & Local Governance Workshop in Vienna, Austria has been designed to help its participants with the setup and management of municipal service delivery programs, simultaneously enhancing their governance and decision-making skills. We aim to support you to better serve your community with a higher degree of quality, competence, and capacity.

Program Attendees

The program is aimed at:

  • Community Government Officials
  • Mayors, Chiefs and Councilors
  • Professionals working in the field of local governance
  • Public Service Provision Officers
  • Specialists involved in public sector reforms.

Program Objectives

Upon the successful completion of this training course, the participants will be able to:

  • Demonstrate a comprehensive understanding of the role and the functions of municipalities
  • Achieve Municipal Development Goals by enhancing project and staff performance levels
  • Link Results-Based Management, Public Management and local development plans
  • Improve collaboration and interaction between public and private sectors
  • Create and deliver equitable and accessible services for different groups of societies within the municipality.

Program Contents

First Day

Second Day

  • Composition, election and term of local government
  • Political structures and internal procedures
  • Developmental planning and unique legal requirements
  • Mechanisms and Options for Service Delivery
  • Principles of Safe Delivery
  • Elected Representatives
  • Efficient Service Delivery
  • Creating Partnerships

Third Day

  • Implications for Financial Viability
  • Human Resources
  • Labor Issues
  • Maximizing Social Development and Economic Growth
  • Implications for Financial Viability
  • Human Resources
  • Labor Issues

Fourth Day

Fifth Day – Full Day Exposure Tour

Highlights of the Tour

  • Meetings with the representatives of local municipalities, councils, and governmental entities of the host country that are actively involved in municipality planning, management, and development
  • Presentation and a detailed overview of Local Municipality Planning and Municipal Service Delivery in the host country
  • Panel Discussions on the most pressing topics and overarching challenges of integrated municipality development planning and innovative municipal/public service delivery
  • Knowledge Transfer and Share of the Best Practices in Sustainable Municipal Development from a practical perspective.

Program Methodology

Municipality Services Delivery & Local Governance Workshop in Austria a short-term extensive training course with a highly practical focus. The presenter will apply modern adult learning techniques in order to maximize the effectiveness of session delivery and achieve successful results. The methods deployed will include open presentations, group discussions, individual assignments, practical exercises, and case studies. At the end of each session, the trainer will request feedback and consider comments received for the coming days aiming to improve results and ensure the maximum understanding of the material covered.

The last day of the program will entirely be dedicated to a practical exposure tour to local councils and be fully packed with presentations, meetings with the representatives of local municipalities, panel discussions, and site visits.

Program Fee

Payment Options

Fee Covers

  • Visa Assistance (Complimentary)

  • Participant Assessment

  • Airport Pickup

  • Accommodation

  • Wi-Fi

  • Welcome Dinner

  • Breakfast

  • Workshop Kit

  • Program Materials

  • Program Experts

  • Practical Activities

  • Lunch

  • Refreshments

  • Interactive workshop

  • City Map & Direction

  • Risalat T-shirt

  • Field Visit

  • Program Certificate

  • Entertaining Tour

  • Program Report