Operational Risk Appetite, Governance & Indicators Workshop

Program Date

12 Aug 16 Aug 2024

Program Location

Yerevan, Armenia

Program Venue

Royal Plaza

Registration & Payment Deadline

30 Jun 2024

Program Overview

Operational Risk Appetite, Governance & Indicators Workshop is designed to provide a comprehensive training to managers and executives involved in operational risk. It is an essential building block for all institutions and risk managers who are willing to upgrade their operational risk management practices, share the best practices in the market and learn more about the current trends and approaches in operational risk today.

The workshop is thought by international risk consultants and professional trainers, fully accredited member of the Institute of Risk Management and a professional member of the Institute of Operational Risk. It details the best practices in Operational Risk Management and addresses the most topical issues in the field.

Target Audience

Operational Risk Appetite, Governance & Indicators Workshop in Yerevan, Armenia is best suit for:

  • Head of Operational Risk & Operational Risk Directors
  • Operational Risk Managers
  • Quality Assurance Managers
  • Head of Operations and Operations Managers
  • Compliance Officers and Directors
  • Consultants and Contractors
  • Internal Auditors
  • Regulators.

Program Objectives

  • Discuss and Design a Risk Appetite Statement
  • Create and Embed a Desired Risk Culture
  • Set Up an Indicators Program
  • Identify Predictive KRI’s
  • Deploy Useful Scenario Analysis
  • Engage Key Stakeholders into Operational Risk Management
  • Demonstrate Risk Management Value
  • Benchmark Risk Management Practice.

Program Contents

DAY 1 & 2

Risk Framework, Appetite and Governance
Session 1: Introduction: Risk, Losses and Benchmark
  • The concept of risk
  • Risk quiz: choose the riskiest option
  • Scope of operational risk
  • Regulation in a nutshell
  • Operational losses: heatmaps
  • Benchmarking operational losses to gross income.

This introductory session will help the participants to warm up to the topics and concepts to be discussed over the six days. ORX heat maps and examples of losses will be used to discuss their loss levels compared to others in the industry.

Session 2: Operational Risk Framework
  • The fours actions of risk management: identify – assess – mitigate – monitor
  • COSO framework
  • Examples of banking operational risk frameworks
  • Key implementation stages
  • The pyramid of ORM actions: which level are you at?

Exercise: Participants will review examples of best practices of top European financial institutions with regards to ORM Framework. They will position themselves with regards to market practices, and define steps to move their way up.

Session 3: Risk Appetite Definition, Statement and Communication
  • Strategy first, risk appetite next
  • COSO guidance on risk appetite
  • Definition and governance: communicating risk appetite
  • How much is too much?
  • Risk appetite statements: features and examples
  • Assessing risk appetite: capital and other benchmarks
  • Cascading risk appetite: indicators
  • Monitoring risk appetite: dashboards.

Exercise: Participants will review examples of risk appetites statement in various banks and other industries. They will discuss their own appetite for risk with regards to their business objectives.

Session 4: Operational Risk Governance
  • Three lines of defense
  • Three levels of operational risk management: strategic, tactical, dynamic
  • Operational risk management: overlap and synergies with other functions
  • Roles and responsibilities of the senior management, risk management, executive board
  • The role of the CEO
  • Make the risk committees effective.

Exercise: Participants will share practices and work on their own risk governance design.

DAY 3 & 4

Risk Assessment, Risk Management
Session 1: Loss Data Base, Management Information and Modelling
  • Modern issues on loss data: the FSA view
  • Data features: core losses and tail risks
  • Analyzing operational loss data: seek for insight
  • MI and efficient reporting: examples and general rules
  • Operational risk modeling in a nutshell
  • Regulatory & economic capital for operational risk: the good, the bad and the ugly.

Case study: Real case op risk data analysis and story from an international banking institution, real case example of efficient reporting sheets in banks.

Session 2: Effective Risk and Control Self Assessment
  • Definition and rules for RCSA: who does it, how to form the group, how to conduct the debates and expected outcome
  • Tool: Impact / probability matrix: define the axes, define risk appetite and colors, position risks and impacts on a PI matrix
  • Usage and choice when defining RCSAs: extreme cases or median cases, distribution or single points, inherent or residual risk, likelihood or frequencies
  • Risk rating: when and how. Take the rating for what they are: indicative but not precise. Differentiate between qualitative and quantitative ratings.
  • Highlight and assess your top risks: exercise.

Practical workshop: Participants will work in groups to draft their own probability / impact matrix for their activity. Each group will then present its results to the rest of the class.

Session 3: Translating Risk Appetite into Risk Indicators
  • Cascading risk appetite using indicators at business level
  • Good practices in designing an indicators program
  • KRI: start with your top risks
  • Indicators definitions: KPI, KRI, KCI. It all depends on context
  • Indicators features: be SMART
  • Management Information and Key Risks Indicators.

Class discussion: participants will share their experience with regards to the use of indicators in their organization

Session 4: Selecting Predictive KRIs
  • Assess your current indicators using a 7 criteria evaluation matrix
  • Turn root causes into measurable proxies
  • Review and Score your indicators to assess the predictability
  • Example and case study: client satisfaction.

Class exercise: participants will work in groups to identify, rank and select possible predictive KRI for a given activity of their business, using a structured, demonstrated methodology. They will then share their results with the rest of the audience.


Scenario Planning, Risk Management Value and Risk Culture
Session 1: Scenario analysis and planning
  • Regulation on data testing and scenario analysis: EBA guidance: generation – assessment – validation – incorporation
  • Ten mistakes to avoid when running scenario analysis: behavioral biases and else
  • What next? Risk mitigation planning and recommendation contingent to scenario analysis.

Exercise: What about us? Selecting relevant scenario for your company

Session 2: How do you know it works? Measuring the effectiveness of risk management
  • Tactical operational risk: measuring loss reduction
  • Dynamic operational risk: operational efficiency
  • Strategic operational risk: assessing strategic improvements
  • Operational excellence
  • Case study: cost-benefit analysis of an ORM program for an international bank.

Exercise: Assessing progress made since the start of an ORM program

Session 3: Implementing the Desired Risk Culture
  • What is the risk culture? Definition
  • Identifying the vital behaviors
  • Allying with the opinion leaders
  • Aligning staff measurement, training and risk objective
  • Measuring the risk culture.
Session 4: Wrap – up
  • What we have learned
  • Points to remember
  • What will change.

Program Methodology

Operational Risk Appetite, Governance & Indicators Workshop in Yerevan, Armenia is designed as a highly practical and interactive training on top current issues in Operational Risk Management. All sections of the workshop will include examples, group discussions and exercises. Basic knowledge in risk management and control is recommended. Active participation of the class is encouraged to benefit from the full value of the course. All delegates will receive comprehensive course documentation for use before and during the program. This will enable them to return to their organization with an extensive and valuable source of information for future reference.

Program Fee

Payment Options

Fee Covers

  • Visa Assistance (complementary)

  • Participant Assessment

  • Airport Pickup

  • Accommodation

  • Wi-Fi

  • Welcome Dinner

  • Breakfast

  • Workshop Kit

  • Program Materials

  • Program Experts

  • Practical Activities

  • Lunch

  • Refreshments

  • Interactive workshop

  • City Map & Direction

  • Risalat T-shirt

  • Field Visit

  • Program Certificate

  • Entertaining Tour

  • Program Report